Bredemann Toyota - Service Center

Mike Cooper is the most unprofessional so called “manager” I have ever had to deal with...zero stars. Customer service is horrible...go elsewhere without a doubt. Don't waste your time and money. “manager” I have ever had to deal with...zero stars. Customer service is horrible...go elsewhere without a doubt. Don't waste your time and money. More

I was about 200 miles out of state and my Highlander would not start. An alarming message came on the dash stating low brake pressure, stop immediately. I did not know if there was a problem with the would not start. An alarming message came on the dash stating low brake pressure, stop immediately. I did not know if there was a problem with the brakes or the battery or both. There were no Toyota dealers for about 30 miles so I called Bredeman where the car was purchased and had always been serviced. The service technician just blew me off and would not tell me if the car was safe to drive on the toll road which has a 70 mile/hour speed limit. He told me to have the car towed to the dealer, Since this was out of state and 200 miles away, this was not a practical solution, I had purchased a new battery there less than a year before this happened. I got the car jumped and got to an automotive parts store. The battery was dead so I bought a new battery and managed to drive back to Chicago. I took the car to Bredeman to have the battery and car serviced as the new battery died. The service manager told me they would not honor the 2 year warranty because I went else where to buy a new battery. So I agreed to pay $170 to have the battery checked and signed the paperwork. I went to the waiting room and after about 10 minutes the service manager came and called me out and said he decided that he would not service my car. I said I already signed the paperwork agreeing to pay the $170 charge. He repeated that he decided that he would not service my car, just take the keys and leave. So I took the keys and left. When I purchased the car I was bullied into buying a service contract for more than $1000 extra over the purchase price. Since they are refusing to service my car I doubt that this would be honored. More

I work with Bri at this dealership and have been very satisfied with my service. It’s easy to make appointments online. Today I was promptly greeted by Bri She was very professional and personable. satisfied with my service. It’s easy to make appointments online. Today I was promptly greeted by Bri She was very professional and personable. My car was properly serviced in a fair amount of time. More

AVOID BREDEMANN TOYOTA Service Department and Adviser Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inop Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inoperable. I brought my car in to evaluate why my brake reservoir was 95% full although it never leaked any brake fluid on the driveway. Michael Schneider walked me back to look at the car on a lift and only a portion of the brake hose that connected to the caliper looked somewhat shiny and needed replacing. I refused the first quote, which was $4200.00, and the second quote, which was only a slight amount less. I then was kept waiting a very long time for my car to be brought up. When brought to the service door, there was a rag placed near the tire and nearly all the brake fluid was gone! And a service employee ran up to me and asked how much I wanted for my car. Bottom line - I drove the car in with brake fluid and left with no brake fluid, only that which remained in the lines. I obviously couldn’t drive it back nearly ten miles, so took a risk driving it just a few blocks away after speaking with an engineer who did say that there would be some brake fluid left in the lines. Pictures taken hours after leaving the Bredemann dealership show very clearly that the mechanic cut my brake hose which caused massive loss of brake fluid. Brake hoses have several layers and reinforced wires. The photo shows a wire strand that is exposed and a very visible deep slash which was not present when I viewed the car on the lift. I contacted Corporate Toyota and was bounced back to Mike Cooper, the Service Manager, who was very nasty. He lied about rust on the brake line (photos show otherwise) and the 30+ year experience of the mechanic. The mechanic working on my car was a very young man. I called Corporate again and the representative confirmed that mechanics are paid per job which totally explains why the young mechanic caused egregious damage and why Michael Schneider and the mechanic, who was incentivized, did not want to leave me any option to drive my car. Online ratings show that Michael Schneider has a pattern of using similar strategies to inflate repair costs. Be warned that Michael Schneider, his mechanic, Mike Cooper, and Bredemann Toyota should not be trusted and avoided at all costs! More

I recently encountered a significant issue with the volume buttons on my brand new 2024 Venza XLE, particularly when using YouTube connected to my phone via Bluetooth. I took my car to Bredemann Toyota volume buttons on my brand new 2024 Venza XLE, particularly when using YouTube connected to my phone via Bluetooth. I took my car to Bredemann Toyota in Park Ridge and spoke with Service Consultant Bridgette Berrio. Initially, Bridgette attempted to address the problem by removing the old Bluetooth connection and adding a new one, but the issue persisted. She claimed that she owns the same vehicle and insisted that this behavior was normal, advising me to use apps like Spotify or Pandora instead of YouTube. I do not understand how these music apps can be compared to YouTube. When I requested that a mechanic look at the issue, Bridgette refused, stating they would perform the same steps and that I would need to pay $139, even though the car is under warranty, or take the car to the dealer where I purchased it. She also mentioned that all managers had left for the day, even though it was only 4:30 PM. Eventually, she agreed to have a colleague check it. This colleague managed to get the volume control to work once but couldn’t determine how to resolve the issue permanently. Finally, she created a work order to have a mechanic take a look. Later, Bridgette informed me that this is a known issue with Venzas and is already mentioned in the user's manual. When I asked her to show me the specific page, she pointed to some pages that did not mention this issue but said something else. She interpreted the content in a way that supported her claim. When I mentioned that I never had this issue with my 2018 Prius, 2023 Corolla, other Toyota vehicles, or my 2024 Model Y, her reply was that each vehicle is different. This experience was quite frustrating. Overall, the service I received was disappointing and unhelpful. Based on my experience, I would not recommend Bredemann Toyota for any vehicle purchase or service. More

Took in our car for oil change, and came back out with "greasy marks" on our passenger seat and back trim. . "greasy marks" on our passenger seat and back trim. . More

Had an appointment set up but the confirmation came in saying the wrong day then on the phone and not ready to take in walk ins either. 1st time this happened in 12 years of servicing my sienna and My Cam saying the wrong day then on the phone and not ready to take in walk ins either. 1st time this happened in 12 years of servicing my sienna and My Camry More

Set appt for my 2021 Toyota GR Supra’s oil change on a $80 quote over the phone. When I brought in the car I was quoted $200 + tax for the oil change itself and a tire rotation which would cost an addi $80 quote over the phone. When I brought in the car I was quoted $200 + tax for the oil change itself and a tire rotation which would cost an additional $20. When I came back to pickup the car they decided that it was okay to still charge me $220 + tax for only the oil change without doing the tire rotation which they said was not done on a car such as the Supra. Worked with Ronny Collins as the service advisor. Take your business elsewhere, no integrity with their business. More

Over 10+ years, 2012 Camry XLE Service Dept: Andy > Excellent! Parts Dept: Patrick ! > EXCELLENT! Kevin / 2012 Camry XLE Excellent! Parts Dept: Patrick ! > EXCELLENT! Kevin / 2012 Camry XLE More

This place has both Sales and Services like many other dealerships. While the sales people go above and beyond in keeping the customers happy, the reps at services division do quite the opposite. I pe dealerships. While the sales people go above and beyond in keeping the customers happy, the reps at services division do quite the opposite. I personally faced this condescending Bridgette Berrio who got me frustrated at services because even after showing her the receipt of buying a light and telling her i needed the part replaced, she made me repeat multiple times asking “which part sir?” loudly. I gave her the receipt of the rear light i bought at the same center, but she still asked the same question as if correcting me. I told everything about the car i bought - the make, model, year and what needs to be replaced. She was clueless. I had to tell her to search for my car i bought at the same place to get through her head. She later made me wait for an hour even though the fix was done in half hour. I know this because i kept a watch on the repairs. I only waited assuming someone will notify me but no. I saw her chatting up her coworker but only when i went to ask her she told she was just about to call me. She said the delay was due to my car was being washed and it was completely free. My wife said it wasnt about the money - she didnt want our new car to be machine washed (due to concerns of paint protection we had paid extra $450 for the paint color during initial purchase). It was what happened next which made me furious. We went outside and checked my car and it was just wet due to rain - there was still lot of dust on the back. I went back asking why she said it was being washed and lied to me about the delay but she went “oh you didnt want it to be washed right, good it is not washed” with a smug look.I mean why on earth make me wait if my car wasnt being washed? Super unprofessional body language and communication. I paid $250 for the part and $170 to get it installed only to come home dissatisfied with the behavior. My initial good impression i got from sales went down after dealing with someone like Bridgette at services who doesn’t know what they work on or who they work with or how to talk. Im never going back. This review will go to all social media platforms. More