Bravo Chevrolet Cadillac

Good Service Department. Used to do customary car washes after oil changes but the last two oil changes with 2 different vehicles I haven't received one. So that's why the 4 Used to do customary car washes after oil changes but the last two oil changes with 2 different vehicles I haven't received one. So that's why the 4 star rating. Oil changes are fairly priced all things considered. More

Appointment was on time and they were very nice and professional. No issues and answered all my questions. professional. No issues and answered all my questions. More

Prompt and friendly, got our car serviced and tires rotated they did a great job rotated they did a great job More

Communication was not good at all when it came to informing me my vehicle and status informing me my vehicle and status More

Bonnie was very courteous and efficient. Thank you for having my vehicle ready so quickly. Thank you for having my vehicle ready so quickly. More

bonnie called me in early… fixed broken door handle…($$)….. was outta bravo in lil over an hour! handle…($$)….. was outta bravo in lil over an hour! More

Great people to work with. We changed our minds about which vehicle to buy and it was a seamless transition. We changed our minds about which vehicle to buy and it was a seamless transition. More

Great Service and Speedy service. Work was done well. Freindly people and better service than the Lincoln dealer Work was done well. Freindly people and better service than the Lincoln dealer More

Can’t say enough great things! This is my 6th new car purchase and this dealer was by far the best I have ever went to! Specifically Eric, Jack, and Elihu! They treated me like This is my 6th new car purchase and this dealer was by far the best I have ever went to! Specifically Eric, Jack, and Elihu! They treated me like family! Can’t say enough about these men! Highly highly recommend! Traded my old car in gave me more then I was expecting! Was in and out in a few hours! Great friendly service!! HOWEVER after purchasing my truck I found out on my way back to El Paso that my ac didn’t work. It’s been two weeks now and my truck still has AC problems… so you could say my patients is gone. I’ve had to live with a brand new truck going on two weeks now in the desert… I understand things happen and they take time to fix. However as a customer that’s not my problem and the fact it’s still not been fixed is why I am rating you 1star. I will continue to be the “squeaky wheel” until someone is held responsible Update may 9 2022 So yet another annoying circumstance I find myself in with the Bravo organization. A little back story is needed however. So I refinanced my vehicle to a much lower interest rate. Doing so my new loan holder provides gap coverage (that I paid for up front). So as a customer you are entitled to a reimbursement of the difference (subtracting mileage and time from it of course). So I went through the process of submitting all the documents needed. And now the reimbursement check is ready, almost 2.5 months later. And is currently sitting on a desk waiting to be “routed”. After calling to check up on the situation the first time about a month and a half after submitting the documents I talked to a lady and I can’t specifically remember her name but she was extremely polite and nice. Then I called the second time and as I could remember the specific name of the lady I spoke to was sent to Maria. First time talking to her was extremely nice and polite same as the first person I spoke to. And was told that in a couple days I should be hearing from someone to come pick it up was specifically told Monday at the latest. We spoke that evening on a Thursday. So I call Monday just asking about it as any customer would and Maria must have feeling the Monday or something. While she wasn’t mean but her attitude wasn’t the best. You could tell she was annoyed with my call as she was given the burden of dealing with this without any prior knowledge. And I can understand that but as a customer that’s not my problem. Especially since even getting ahold of anyone in finance is painful at best. I’ve had to email, online chat via their website, and almost harass people to get a call back just to get in touch with anyone there throughout this entire almost 3 month long process. Overall I would highly encourage people to steer clear from this dealership. As I plan to also write my review on dealer rater and call GM customer service and explain the situation to them. Cannot wait to be officially done with this specific dealership personally. Hopefully this helps someone. Worst part is Eric, Jack, and Elihu have become great friends. Jack being the only one left there from when I bought my vehicle not that long ago… the others going to different dealerships due to reasons. They all are great people. Just the support after the sale is pretty annoying to deal with and I’ll personally never give my business to them ever again going forward due to this. More

The service manager was ver fair, professional and worked with me to resolve the issues. with me to resolve the issues. More