Bravo Chevrolet Cadillac

I purchased a brand New vehicle from Bravo. The modified it as I specified. Doing this, I thought I would be protected as Dealership did the mods. They sold me the extended warranty. My The modified it as I specified. Doing this, I thought I would be protected as Dealership did the mods. They sold me the extended warranty. My Transmission blew at 70K miles. When turned in to warranty, they said it was voided as the car was modified. I called Bravo to negotiate as, I will take the hit of the new transmission. But they never should have sold me an extended warranty if it would not cover my car, modified by them. The reimbursed me some of the amount, but not all. I do not see how the dealership should not reimburse me for the whole amount paid on a warranty they should have not sold me in the first place, if it does not cover my vehicle. More

Purchased a 2013 Cadillac SRX after 6 days vehicle would not start up informed dealership after being bounced around from salesman, mid management sales, and service department 3 days later it was picked up not start up informed dealership after being bounced around from salesman, mid management sales, and service department 3 days later it was picked up. They did provide a loaner vehicle. We decided to contact the lender and we where able to get out of the deal fortunate for us. We have been going back. and forth trying to get our refund on gap and car title trade in back since 11-05 was once again bounced around between sales and finance dept. I was assured by the Sales manager in the morning that by 17:00 on 11-18 my check and title would be here even if he had to send the salesman to pick it up. I called the GM after 17:00 No answer went to the dealership waited until 18:30 finally the salesman shows up he has No idea what is going on. The lack of accountability, communication, and customer service is disappointing. My hope is that they will use this review as a learning tool as how to treat customers. It”s my belief that each customer should be treated with professionalism no matter how small the pocket book. We deserve better than this. Good day and God Bless. More

Dropped camaro off at 7:30 am for battery replacement, oil change, brake and radiator flush. They hadn't called by 4 pm so I went over anyway. Car still on rack. Waited another hour before losing cool. Se oil change, brake and radiator flush. They hadn't called by 4 pm so I went over anyway. Car still on rack. Waited another hour before losing cool. Service hours totaled 2.2 but they had car for 10! Said they'd done other cars that came in after mine instead because I didn't seem like I was in a hurry. Service manager gave insincere, meaningless, "sorry". Then they tried to overcharge me. I had to reset the oil life monitor myself on the drive home. More

WARNING! ! IF YOU PURCHASED A BLACK 2019 TOYOTA AVALON (VIN#4T1BZ1FB4KU033331) FROM BRAVO IN LAS CRUCES YOU WILL NOT GET A TITLE!!!! I TRADED IN THIS VEHCIL ! IF YOU PURCHASED A BLACK 2019 TOYOTA AVALON (VIN#4T1BZ1FB4KU033331) FROM BRAVO IN LAS CRUCES YOU WILL NOT GET A TITLE!!!! I TRADED IN THIS VEHCILE IN AND THEY DID NOT PAYOFF THE BALANCE!!! THE TITLE HOLDER IS TOYOTA MOTOR CREDIT AND THEY WILL NOT RELEASE THE TITLE UNTIL THE FULL BALANCE IS PAID!! I HAVE CALLED THEM AND KEEP GETTING THE RUN AROUND NIETHER OF THE FINANCE MANAGERS RETURNS MY CALLS AND IF THEY RESPOND TO AN EMAIL ITS JUST TO GIVE ME THEIR USELESS PHONE NUMBER; WHERE THEY CAN NOT BE REACHED!! BUYERS BEWARE!!! TAKE YOU BUSINESS TO A REPUTABLE DEALER! NOT THIS INCOMPETENT CLOWN!!!! More

Buyers beware. This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hou This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hours at their chop shop in Las Cruces NM. My wife traded in her 2020 Toyota vehicle and the payoff was $ 24000. They hid the fees in the paperwork and she had to sign documents stating she HAD to receive the warranty program. The I inspect commercial dealerships for a living. There vehicles are from flooded areas and not to standard . Please and YRS.. please go across the street to a valued dealership More

The quality of workmanship is, as expected, excellent. The availability of the parts was the biggest hold up. Communication as to where we were in the repair process could use a little more work, but th The availability of the parts was the biggest hold up. Communication as to where we were in the repair process could use a little more work, but the customer service was really overwhelmed. The Bravo team really came together and made us feel as if they were partners with us during the process. The dealership family is aptly named. Bravo, Chevrolet dealership. Bravo ! 👏👏 More

All staff was friendly, helpful and happy! I enjoyed waiting for the service o be completed! And, the price was right! I enjoyed waiting for the service o be completed! And, the price was right! More

Service manager was awesome! Took care of all my concerns!!! Will def take veh back for service. Took care of all my concerns!!! Will def take veh back for service. More

Service done on truck was efficient don’t have too wait too long. Service person ( Bonnie) is an excellent person to work in for appointment. too long. Service person ( Bonnie) is an excellent person to work in for appointment. More

Great experience with salesperson Francesca who put forth effort and kindness in helping me make a good decision. effort and kindness in helping me make a good decision. More