Bravo Chevrolet Cadillac

This place is absolutely terrible and untrustworthy. Went in to look at cars and all the prices were higher than their online prices. Finally found a vehicle that I liked and went in for negotiation but Went in to look at cars and all the prices were higher than their online prices. Finally found a vehicle that I liked and went in for negotiation but they refused to match their online price unless I purchased their bravo Benefits package (their package adds about $3000 to the total price) once I was able to get them to remove the package they raised the total price of the vehicle. I went home and decided to think about the deal and when I returned two days later, after they had promised they would honor that price if I came back, they were now refusing to give it and we’re refusing to remove their bravo Benefits package. they also refused to allow me to purchase the vehicle unless I allowed them to run my credit, even though I was already pre approved through my credit union because of the financial incentives they would receive. I’ve bought from several other car dealerships in town and this is the first time I’ve ever felt intentional deception. I can’t see for sure if it was the salesman or the financial manager either way use caution shopping here. More

Made an appointment yesterday to have an oil and filter change, dropped off the car this morning 15 minutes before my appointment. It has been 3-hours and the vehicle is still not ready. I called at the ti change, dropped off the car this morning 15 minutes before my appointment. It has been 3-hours and the vehicle is still not ready. I called at the time they told me it would be ready, they stated they would call back. It has been an hour and no phone call. 3-Hours for an Oil and Filter change with AN APPOINTMENT? Bravo Chevrolet is Brutal!!! the "Service" in their "Service" Department is non-existent. Typical mentality when there is NO Competition. More

My husband and I was at this dealership today to look at Tahoes, the salesman informed us he had one in the back lot that had been held for someone else by deposit, but that they could not work a deal on th Tahoes, the salesman informed us he had one in the back lot that had been held for someone else by deposit, but that they could not work a deal on this 2023 Tahoe High Country with the customer who had put the deposit as they could not work the numbers to make it work, and the customer decided he no longer wanted the vehicle and that the deposit had been returned to that customer, so now the vehicle was available for purchase, he brought the Tahoe to the front of dealership and went with us to test drive it, had us sign paperwork to see what they would be willing to give for our vehicle as a trade in and then after the test drive took us into his office to work a deal, mind you we have spent at least 2.5 hours at this point, thinking we would be working out a deal to purchase this vehicle, he left his office he said to go find out what they were willing to offer for our vehicle as a trade in and came back with a sales manager after being gone for several minutes to inform us that this vehicle had been on hold for another customer with a deposit and that this was the last day for the vehicle to be on hold and that the person that had the deposit on it had just now showed up to claim the vehicle and it was no longer available for us to purchase, wow…that is completely a different story than what the salesperson had told us to begin this journey and now you are saying it was still being held for someone, why show it and let us test drive and then take us in to work a deal, never in all our years have we ever had something like this happen so very unprofessional and we believe was a down out right lie, we believe someone as we were told by the sales manager and salesman that he buys a lot of vehicles from them showed up and they decided to let him buy the vehicle instead of us, never ever buy from this dealership, so poorly managed and run, you should never ever let things like this happen, wow..what a waste of time!!! More

This is a scam dealership. They have negative reviews in every phase of operation. They suck. They have negative reviews in every phase of operation. They suck. More

Fayth and the whole team acted like they wanted to make a deal, Responded to every question and challenge I gave them. Negotiated a deal in two hours that I couldn't get done at another place in two days. Fi deal, Responded to every question and challenge I gave them. Negotiated a deal in two hours that I couldn't get done at another place in two days. Finance handled with full explanations and detail. Well satisfied. More

Where to begin - BRAVO CADILLAC in Las Cruces. Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning becaus Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning because my vehicle was idling rough. When, in fact, he suggested it. They also don't greet you They sit there behind their work station waiting for you to find them. To top it off, that dealership parked my vehicle out in the parking lot and I had to go find it when they were finished. I can't even tell you all the rest that was wrong. Mr.Lance Knopp - Bravo Director of Operations - kindly took care of that and advised next time I needed service to use their BEST dealership in my area - El Paso Bravo Cadillac. He offered to detail my vehicle and give me a loaner if I would give them a second chance. So, I did. I was contacted by Mr. FERRER, THE SERVICE MANAGER on July 7th. I had a few other issues I wanted them to check out since I was driving 100+ miles and he told me they could do diagnostic tests to figure out what needed to be done. It was agreed that I would be there July 11th at 9:00 am and he would have a loaner vehicle ready for me. I had to get up at 5:45 am to leave my home in Deming, NM and be there by 9:00am. I arrived at 8:58 am only to wait 1 hour and 33 minutes for the loaner. To top it off, had to wait longer for temp tag AND only had gas enough for 93 miles! Less than what it would take me to get home. AND, THE BATTERY WAS DEAD IN THE KEY FOB-SO I HAD TO REPLACE THAT! SO, it continues to go downhill...NO ONE called me all afternoon Tuesday or Wednesday to update me. I finally called about 3:30 where Mr. FERRER-THE SERVICE MANAGER - gave me a different story than my advisor, David! This whole experience, I got nothing but lies from Mr Ferrer. AND, at one point the dealership General Manager Mr. LUIS Acosta, was notified by Mr. Knopp about the issues. I NEVER HEARD FROM MR. ACOSTA! I told them to forget it and I would pick up my vehicle Friday at 12:30. My vehicle had the oil change, tire rotation and the detailing offered by Mr. KNOPP. EVERYTHING looked great. I noticed the front car mats were EXTREMELY slick but thought that was just because they had maybe cleaned them with something. This morning when I went out to get something out of my car, I noticed there were large black areas where the mats met the carpet. PRIOR TO THIS MY 2016 WAS SPOTLESS!All day I've tried to find out WHAT ON EARTH THEY USED ON THE MATS. THEY WILL NOT ANSWER ME!!! Consequently, I'm writing this and will be filing a BBB REPORT! The owner of this dealership, AND The Las Cruces dealership, MR ALEX FLORES needs to be aware of how customers are treated. More

I purchased a new Traverse and the salesmen Jonathan Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo. Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo. More

I bought my new Bolt EUV here and I cannot say enough good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service! good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service! More