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Bravo Cadillac El Paso

El Paso, TX

Overview
Reviews
Vehicles
3.8
145 Reviews
Call Dealership (915) 505-6762

6555 Montana Ave

El Paso, TX

79925

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By Type

Showing 145 reviews

June 04, 2022

2nd time around staff was professional and go getters. Made a great deal on Cadillac. More

by VB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emir Atayde, Luis Alvarez, Sally Knight, Pete Robles, Henry Cordova
Report | Print
Jun 06, 2022 -

Bravo Cadillac El Paso responded

Thank you for choosing Bravo Cadillac El Paso. We appreciate your feedback. We're glad we were able to help, and we hope to see you again! Congratulations on your new Cadillac. Lance Knopp General Manager lknopp@bravoautos.com

June 03, 2022

They removed the tint from my car since it was too dark to pass inspection, and I was told they were also going to re-tint the windows legally, but was never giving an appointment to apply the tint to the More

by Fernando Anchondo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Ornelas, Keanu Verdejo
Report | Print
Jun 03, 2022 -

Bravo Cadillac El Paso responded

Fernando, thank you for sharing your thoughts about your experience with Bravo Cadillac El Paso. We appreciate your business, and please don't hesitate to reach out if I can be of any assistance! Lance Knopp General Manager lknopp@bravoautos.com

June 02, 2022

Very poor service in every aspect of customer service, Body shop & sales department. Do not recommend More

by Luis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kat
Report | Print
Jun 06, 2022 -

Bravo Cadillac El Paso responded

Luis, we are sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Lance Knopp General Manager lknopp@bravoautos.com

June 02, 2022

Excellent service by personnel and very professional! They are patient and make sure every detail is taken care of. More

by alarconlourdes2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Report | Print
Jun 03, 2022 -

Bravo Cadillac El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lance Knopp General Manager lknopp@bravoautos.com

June 02, 2022

Professional, quick, knowledgeable, service. Excellent results, have yet to see a problem. Would recommend them to anyone that’s looking for that type of repair job. More

by Sedward2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathryn Kaiser
Report | Print
Jun 03, 2022 -

Bravo Cadillac El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come! Lance Knopp General Manager lknopp@bravoautos.com

May 31, 2022

We had overall a great service mr esteban was great with us giving us options and anwers fast he gor us a great deal More

by Leslie almanza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Hernandez, Esteban Duarte, Zoraya Torres
Report | Print
Jun 01, 2022 -

Bravo Cadillac El Paso responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Leslie, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Lance Knopp General Manager lknopp@bravoautos.com

May 31, 2022

The sales manager is the worst when it comes to customer follow through. She failed to have the sales person follow up with me. She also knew of the items that weren’t added to the vehicle and I had to brin More

by orlopez75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Teresa the sales manager, Walter Campa, Patrick Mascorro, Adam Lang, John Brooks
Report | Print
Jun 04, 2022 -

Bravo Cadillac El Paso responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lance Knopp General Manager lknopp@bravoautos.com

Jun 04, 2022 -

orlopez75 responded

You can contact me at 915-588-0960. I would appreciate a face to face meeting.

May 30, 2022

I am very glad with this attention, follow up, Phone call with all Alex Flores team but all over with Brandon Trujillo Thanks a lot More

by JESUS.URIBE2
Recommend Dealer
Yes
Employees Worked With
Joel Hernandez, Joselyn Rascon, Brandon Trujillo, Adam Lang
Report | Print
May 31, 2022 -

Bravo Cadillac El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

May 30, 2022

took my 2020 xt4with a problem with the left blindspot sendor light and could not be find the cause… they contacted the GM support and never answer More

by silvino_rodriguez
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Rodriguez
Report | Print
Jun 03, 2022 -

Bravo Cadillac El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Silvino, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Lance Knopp General Manager lknopp@bravoautos.com

May 26, 2022

Customer service horrible Alex Flores says he serves veterans I will never purchase a vehicle again from any of his establishment More

by thachann17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter Campa, Christian Arvizu, Sally Knight, Henry Cordova
Report | Print
Jun 03, 2022 -

Bravo Cadillac El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lance Knopp General Manager lknopp@bravoautos.com

Jun 04, 2022 -

thachann17 responded

You can reach me at 267-496-0092 my name is Raymond Canto and we can discuss this further long story short i purchased a vehicle Sept 2021 and the warnings ⚠️ sensor keeps going off every 20 seconds i brought it in for service and they are telling me they can not fix it and GM knows about the problem so now i am forced to drive this 2021 chevy tahoe with the warnings sensor going off while driving its not a good drive Anymore and i hate driving the vehicle and i can turn it back in because i am upside down you can call me and i can tell you more detail i will be very surprised if i get a phone call because the dealer ship does not return calls our they act like they are not there i am very up set with the customer service but they will call you a 1000 times if you want to buy a new car please help fix my new vehicle our let me trade it in thanks

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