Bravo Cadillac El Paso

Worst customer service I’ve ever had at a dealership. I called about a vehicle & was told by a saleswoman I’d receive texts with more info & a credit application. It never came, so I called the next day & called about a vehicle & was told by a saleswoman I’d receive texts with more info & a credit application. It never came, so I called the next day & explained what happened & was sent to a different salesman’s voicemail. I left a message (was on Saturday) & never heard back, so I tried for the 3rd time Monday where I talked to ANOTHER saleswoman, Yoahna, & was told, again, that I’d get texts with more info & a few pics I requested as I’m out of state. I also mentioned I could fly out the next day to test drive & buy if everything was in the condition they stated. Again, never received anything more from them. It’s now Tuesday & I just got a notification that the car sold. Obviously they don’t care, but I was ready to buy almost a week ago. I tried to be understanding, bc things happen & I’m sure they have other people to deal with, but I guess that’s the wrong approach since it seems they have zero consideration for your time. If this is how they treat people before you buy, I can’t even imagine the nightmare they are to deal with getting the deal done or anything afterwards, & glancing at the recent reviews, I’m not the first person to have this issue here. I tried to call just now to confirm that it did for sure sell, & was sent to the managers voicemail where I couldn’t even leave a message because the mailbox is full lol sounds about right. P.S. Don’t bother leaving a “please reach out to us to address this concern” response to this review, because I’ve tried… More

Only got one star the sales rep that called me was very rude and did not try to help I can not believe he works at suck a high dealer ship joe monero really needs to go rude and did not try to help I can not believe he works at suck a high dealer ship joe monero really needs to go More

If you are looking a excellent experience do ask for anyone but this guy he is extremely rude and unprofessional! anyone but this guy he is extremely rude and unprofessional! More

The parts service person was very courteous and knowledgeab. As long as I don't have to have contact or communications with Mike Rodriguez the service will suffice. My inclination at this time, is these will be As long as I don't have to have contact or communications with Mike Rodriguez the service will suffice. My inclination at this time, is these will be the last two Cadillac's I will purchase again. More