Brattleboro Subaru - Service Center

Friendly, helpful, reliable Tire change and alignment was efficiently done while I waited. Dependable service. They keep me safely on the road. I know it will be done correctly, Tire change and alignment was efficiently done while I waited. Dependable service. They keep me safely on the road. I know it will be done correctly, More

Prompt, efficient and friendly I had an appointment for a 30k checkup plus state inspection for my 2016 Outback. All went smoothly and out earlier than expected. The service writers I had an appointment for a 30k checkup plus state inspection for my 2016 Outback. All went smoothly and out earlier than expected. The service writers got it quickly into the mechanics and those folks put me back on the road safely. I was briefed on the checkup results and no issues were found. Thanks! More

Not quite right My daughters car went in for a sticker, oil change and a bad rear wiper blade. I specified rear blade but the front ones were changed instead. Still h My daughters car went in for a sticker, oil change and a bad rear wiper blade. I specified rear blade but the front ones were changed instead. Still have a bad rear blade. More

Excellent Shane took good care of my vehicle and alerted me to a potential problem, which I was then able to rectify. Thorough inspection of my car, Thanks Shane took good care of my vehicle and alerted me to a potential problem, which I was then able to rectify. Thorough inspection of my car, Thanks More

Terrific people Great service and super great people especially Nate and Sean! Super friendly and efficient. Always giving Gordon d advice. Love the car and the deale Great service and super great people especially Nate and Sean! Super friendly and efficient. Always giving Gordon d advice. Love the car and the dealership. More

Great service from Dave in the Service Dept. Dave in service was fabulous. Took great care of me and got me in and out FAST!!! Great dealership and that is why I keep going back. Dave in service was fabulous. Took great care of me and got me in and out FAST!!! Great dealership and that is why I keep going back. More

Super service No question—they aware all well trained and super friendly. Top marks!!! Will be back again when the time comes—it's a long trip from Saratoga, NY . No question—they aware all well trained and super friendly. Top marks!!! Will be back again when the time comes—it's a long trip from Saratoga, NY . More

Great Service! Speedy and well done service with recall work and tire change-over. Checked car over and replaced one bulb. It took less time than estimated. Speedy and well done service with recall work and tire change-over. Checked car over and replaced one bulb. It took less time than estimated. More

Always great What I love about the service department here is that there is no BS everybody that I have encountered in service was great even the whole sales depar What I love about the service department here is that there is no BS everybody that I have encountered in service was great even the whole sales department was great More

Very disappointing recent experience. I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the best financing. When the car failed post purchase inspection due to a faulty tail light with water in it, they made good and replaced it at no cost. I went back twice for basic oil changes and maintenance checks, and it was all good. My last visit was for a 50K mile check. This cost 4x a regular maintenance check/oil change but didn't really include a whole lot more. I was ok with going ahead with it anyway, just to stay in compliance with the recommended maint schedule. During routine tire rotation, a lug was broken on the wheel, and another $100 added to the cost. I know stuff happens, but I was quite surprised that the service dept would charge to repair something they broke! The last tire rotation was done there too, so if there was a problem with over tightening or something like that, it was still on them. I'm sorry, but this was not good customer service. I would still recommend Brattleboro Subaru sales to someone looking for a car, but I don't feel too good about the service dept after this experience. If you break something during a routine procedure you shouldn't make the customer pay for the fix. And just to top it off, the tail light is taking in moisture again less than a year after replacement and that will have to be replaced again to pass inspection,this time for $150. I was looking forward to having a go to place for this car, but I'm not so sure now. More