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Brattleboro Subaru - Service Center
Brattleboro, VT
1,031 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,031 Reviews of Brattleboro Subaru - Service Center
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April 19, 2018
Everything went smoothly. Everything went smoothly, we appreciated that. I do not know the name of the person I worked with, although I'm sure he did introduce himself. Everything went smoothly, we appreciated that. I do not know the name of the person I worked with, although I'm sure he did introduce himself. More
by Jorie
Verified CustomerEmployees Worked With
not sure
April 17, 2018
not impressed The service people were nice enough, and it was great to get a ride to work, and worked with me when I couldn't get back before closing. However, I do The service people were nice enough, and it was great to get a ride to work, and worked with me when I couldn't get back before closing. However, I don't feel like this dealership stands behind their products. One of the reasons I scheduled was that I had bought my vehicle here used and felt that the battery was never strong, but they were reluctant to even check it for free, although eventually they did (and lo and behold, it needed replacing. Less than a year after I bought it. No discount.) They refused to check the gas gauge which has left me stranded twice with faulty readings - that would be extra. Also, I bought the car last year with supposedly "new" tires, and this center told me that after 20,000 miles I need a whole new set, my fault because I hadn't had them rotated. I've owned cars for 30 years, and I've never had a set of wheels last less than a year, rotated or not. Thirdly, I brought it here expecting superlative service, with a free car wash coupon that was sent to me as a promotion. I received a coupon for a car wash elsewhere, one that I now have to find the time to take it to. For the extra money charged by dealers, I expect them to treat me well, back up the products they sell, and to find my car fixed and shiny and beautiful at the end of the day, not excuses that they don't have enough time or personnel or that of course the battery will wear out if you leave the flashers on for 30 minutes with the engine off. I'm going to go find a mechanic who actually looks after their patrons. More
by annevanc
Employees Worked With
Shane?
April 17, 2018
Bratleboro Subaru service keeps me coming back! I have to let you know that Dave and Rachael in the service department are the best! Each and every time I bring my outback for service, they greet m I have to let you know that Dave and Rachael in the service department are the best! Each and every time I bring my outback for service, they greet me with a smile, are polite, informative, and go above and beyond to help me in any waynthey can. When I dropped my car off on Saturday April 14, I mentioned to Dave that I had a coupon for a,free car wash and multi point inspection as a birthday gift from Subaru. He said he would see what they could so because they only had 4 workers that day. When I came back, my car was spotless! I thanked him for scheduling the guys to clean it and he told me that they didnt have time, but he knew that I would appreciate it, so he took it out and hand washed it himself! Wow! That’s the only thing I can say, WOW! Thank you, thank you, Dave, Rachael, and the rest of the service department at Brattleboro Subaru. Ill keep sending new customers your way! More
by MCCUTFAMILY
Employees Worked With
Dave and Rachael in Service department.
April 17, 2018
Great service! Needed headlight replacement without an appointment. They not only accommodated me but discovered 3 more bulbs that were out and replaced them. Probab Needed headlight replacement without an appointment. They not only accommodated me but discovered 3 more bulbs that were out and replaced them. Probably saved me from getting a ticket. Prompt, courteous, and thorough service at a fair price. Nice people! More
by MIKESZ45
Employees Worked With
Sean and another service desk person. Both great!
April 12, 2018
Talk of the torque My Outback has over 150K miles and Brattleboro Subaru went to Subaru USA, got me a new torque converter and its installation at no charge to me! Nice My Outback has over 150K miles and Brattleboro Subaru went to Subaru USA, got me a new torque converter and its installation at no charge to me! Nice, helpful, experienced people...what more could you want in a dealer and its service department./ More
by billblumer
Employees Worked With
Nate
April 12, 2018
Pleasant experience. Ours was a pleasant experience, even though it was just the next scheduled tune up. The service folks were very courteous and professional, and all t Ours was a pleasant experience, even though it was just the next scheduled tune up. The service folks were very courteous and professional, and all the requested work was completed in less time than expected. Thank you, Brattleboro Subaru! More
by Tom D.
Employees Worked With
Nate & Dave in Service.
April 12, 2018
helpful service department There seems to be a lack of coordination between service appointments made over the phone and those made using the internet. Also, where is the list o There seems to be a lack of coordination between service appointments made over the phone and those made using the internet. Also, where is the list of service employee names on this review form? More
by anonymous
Employees Worked With
Sean; John
April 12, 2018
Early for an Appointment I was a half hour early for an appointment and mentioned it to the service adviser. He said don't worry about it we will get it done ASAP. I was act I was a half hour early for an appointment and mentioned it to the service adviser. He said don't worry about it we will get it done ASAP. I was actually out of the dealership 15 minutes after my original appointment was scheduled for. More
by JPFG114
Employees Worked With
Dave S.
April 12, 2018
oil change Dave worked with me this time but the Service team has always been great. Nate, Dave and Rachel are the best, frendly, thorough and knowledgeable. Dave worked with me this time but the Service team has always been great. Nate, Dave and Rachel are the best, frendly, thorough and knowledgeable. More
by sarmelar
Employees Worked With
Nate, Dave and Rachel are the best.
April 12, 2018
Happy as usual I service my car here often because of putting miles on quickly and have had Nate help me at the desk several times. He’s always great. I service my car here often because of putting miles on quickly and have had Nate help me at the desk several times. He’s always great. More
by Katie Coe
Employees Worked With
Nate
