Brattleboro Subaru - Service Center

Irresponsible and Dangerous I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did somet I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did something to the engine, which they then denied, because seconds after driving out of the parking lot, the check engine light came on. I drove back in and they told me that there was oil on the spark plugs and the cylinders were misfiring. (The car had been driving fine for years up to now.) They told me I could either leave it with them for an exorbitant fee or drive it home. They assured me to do so was perfectly safe. Within ten miles, my engine was smoking and I was nearly killed by a truck. The people at this dealership are among the worst I have ever dealt with. Do not bring your car here. More

Thanks I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this d I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this dealership personifies the word “service”. We actually came to Brattleboro by complete coincidence. While returning home from a family vacation, our car lost all electrical power. Not only were we fortunate to stop at exit 2 off of I-91, but also lucky enough that Brattleboro Subaru was also located this same exit. While still hours away from home and the threat of bad weather looming, we were anxious to get the car fixed and get home. We want to thank the staff at Brattleboro-Subaru for everything they did to get my family back on the road. If the 3 individuals that took care of us represent the type of people that are part of the dealership, then the city of Brattleboro is lucky to have such a great staff. Doug Howard was the first to help us. After we explained the situation and the problems that we encountered with the car, he immediately understood the urgency and necessity to get us back home. After the initial assessment, he explained the condition of the car in a very professional and calm demeanor. He made us aware that a part was needed to complete the service but could only be obtained from Connecticut. If any further delay, and with poor weather approaching, the repair would not be completed for 4 days. There was no doubt in his voice; he was going to try to get us home. I would like to thank Jim Ferro for driving all the way to Connecticut for the necessary part, and driving with the threat of snow and poor driving conditions. I would also like to thank Phil Szczygiel for performing the repair in a timely manner and also being so personable from the very beginning. Overall we cannot thank the team enough. Upon our final good-byes, we were reminded of the upcoming storm and were told to be careful on the way home. It is rare these days to find a place that truly takes pride on how they do and go about their business. My family and I are lucky to have found Brattleboro-Subaru, but even luckier to have met such caring and professional people. With Sincere Thanks, Dave from NY More

Christmas Eve Miracle On my way home from work today my check engine light came on. It was 1:00pm on Christmas Eve, and I had a 2.5 hour drive to make today to the Boston A On my way home from work today my check engine light came on. It was 1:00pm on Christmas Eve, and I had a 2.5 hour drive to make today to the Boston Airport. I turned my car around and headed to the Brattleboro dealership. The service center was closed for the Holiday, but I wondered down the hallway a bit and the sales manager named Luke, came out to see if I needed help. I explained my situation and without any hesitation he had me pull my car around and came outside in the rain to check it out himself. He showed me how to check the oil and we determined it was really low and I needed to get more in there asap. He gave me all the information he had on where I could possibly get help on the Holiday since the center was closed, what kind to buy and how to put it in. Then he ran inside to get something. Shortly after, to my surprise, a service tech (who's name I can't remember) appeared with oil and supplies and changed my oil for me, they brought out some extra oil and told me to recheck it when I arrived then to get the oil changed as soon as I could and come back to get the check engine light after I returned from my trip. Everyone was beyond friendly and so unbelievably accommodating. I was blown away by such amazing service, especially on such short notice and on a holiday. They truly saved me and I can't thank both of them enough. Extremely kind and helpful and generous. I couldn't recommend them more highly. Truly, truly wonderful, caring people. I wouldn't think of going anywhere else ever. THANK YOU so much!! More

great crew I have had my 2010 Subaru for 4 years, i have had some problems with it, and once i brought it to Subaru they got me right in and fixed everything and I have had my 2010 Subaru for 4 years, i have had some problems with it, and once i brought it to Subaru they got me right in and fixed everything and was very detailed in the work. I am one of those customers who ask more than enough questions, and the services and parts department has been nothing but the best. More

I bought a used car from Brattleboro Subaru over 2 months ago. I have brought the car back for services twice and both times the Brattleboro Subaru Service Center fixed my car free of charge. I bought the ago. I have brought the car back for services twice and both times the Brattleboro Subaru Service Center fixed my car free of charge. I bought the car "as is" and they still honored their word of selling a safe and reliable vehicle. The combined bill for both services would have cost well over $2,000. Doug was very friendly and helpful over the phone. The Service Center got me in immediately for service both times and they provided me a shuttle service to and from work. The Service Center team is very friendly and helpful. I have never been more pleased to do business with a car dealership...the integrity of Brattleboro Subaru is amazing! More

My husband and I were traveling from Tennessee to Vermont for the holidays and while in Pennsylvania we noticed a vibration in the steering wheel. We called Brattleboro Subaru at the recommendation of a fri for the holidays and while in Pennsylvania we noticed a vibration in the steering wheel. We called Brattleboro Subaru at the recommendation of a friend and explained our problem. They scheduled an appointment for us the day of our arrival. When I brought the vehicle in, the service employee was patient, thorough, and attentive. In addition to the vibration, I asked them to check the headlight alignment, even though my local dealer said there was nothing wrong. The service was completed exactly when they said it would be. They called and gave me a thorough explanation of the problem and the solution. They also confirmed the headlights were misaligned and they corrected them. Finally, they also addressed an outstanding recall issue on the brake line that had not been done by the Knoxville Subaru dealer. We make a trip to VT every 2 years; I might even plan major service updates to coincide with our visits because I am so disappointed with my local dealer. I was 100% pleased with Brattleboro Subaru. Thank you! More

My husband and I have had really good experiences with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with Brattleboro Subaru sales and service in the last several years, but the most recent experience was exceptional. In March, we assisted my mother with buying a used car from Billy at Brattleboro Subaru. It was an excellent experience. He was patient with her and very conscientious of her budget. Last week, she had a flat tire and discovered that she had no spare tire in the car. She called Billy for help. Even though Brattleboro Subaru cetainly was not obligated to help her with her tire, Billy, Shawn, and Luke went over and above what would be expected in this situation. They arranged to have her tire fixed which involved transporting it back and forth to Wilmington and were helpful and courteous to her. In addition, there was no charge and they are working to get her a new spare tire for her car. I so appreciate their excellent customer service. Karen Chase More

Long story short, Nate and company saved my ass. I'd purchased a '97 Impreza Outback Sport in NYC back on April 6 to give to my daughter up in Burlington, Vermont. The car died halfway between New York purchased a '97 Impreza Outback Sport in NYC back on April 6 to give to my daughter up in Burlington, Vermont. The car died halfway between New York and Vermont. Check Engine light flashing, car shuddering and barely moving - all very exciting. I had it towed to one establishment where it sat for many days before they threw up their hands and passed it back to me. I then had it towed to Brattleboro Subaru, which is where I should have taken it to begin with. Time was marching on and I still needed to get the car repaired, registered and up to Burlington by the 26th of April (the daughter needed the car to get to and from her new job). Some crucial parts were unavailable regionally and had to be ordered from Subaru HQ, which got them to Brattleboro on the afternoon of the 25th. Nate had gotten done everything he could get done before receiving the elusive parts and managed to get the car back together – and running beautifully, I might add – by 2:00 p.m. on the 26th, which meant we were able to make it to the Department of Motor Vehicles in Springfield prior to their 4:00 p.m. closing time to register the car. And then on up to Burlington. The daughter started work this morning and was very pleased with her "new" car. And I'm very pleased to have had the good fortune of dealing with Nate and the crew at Brattleboro Subaru. More