Brattleboro Subaru

Wow, I was really impressed with the team at Brattleboro Subaru from the start. I went through internet sales using email with Marie Flack and she gave me the best price that was $1500 less than my local d Subaru from the start. I went through internet sales using email with Marie Flack and she gave me the best price that was $1500 less than my local dealer in central NY. I thought my trade in cars, yes two of them, might pose a problem. I sent them pictures and the amount I wanted based on internet research, and they thought my values were reasonable. I was able to get a contract over the phone with Marie that included the trade-in vehicles and it was pretty much a done deal before we drove from central NY to Brattleboro, VT. The 180 mile trip was well worth it. When we arrived, we were welcomed by Mike Masters and introduced to Jason Steele in sales. The dealership has a nice warm atmosphere, everyone was friendly and professional. It was nice to see real people without ties on and they were not pushy at all, this has been my best car buying experience ever. In my last dealer experience, everyone had a tie on, they were pushy, even cocky as if they were the most important person around, not at Brattleboro. I also was given great advice by Jason Posternak (the finance guy) on lodging and a wonderful local restaurant. This was the first time that no one pushed an extended warranty or a extended paint contract. Hats off to their customer service. More

I want to thank the guys at Brattleboro Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended u Subaru....MIke....did a lot of leg work for me.....he got the ball rolling...I drove all the way from Manchester N>H> to look at this car and ended up leaving with it!......Amazing....these people did not push me orr make me feel uncomfortable...b elieve me I"ve checked out other dearerships and no one offered me what these men did.....when I arrivered, finally, after a long ride and a speeding ticket to boot!, Billy met me at the door....Billy and Luke took time away from their family's to ensure I left there happy....by 9:30 pm we finally finished the paperwork and I went on my journey home......relieved and happy driving my new car. They don't know it yet but I actually have a friend that wants me to take her there....get ready boys she wants to but a car this weekend! thank you, Mike Masters,Billy Boutulette, and Luke Higley.... sincerely...Margaret Nelson More

This was my first time purchasing a Subaru and my experience was excellent. Exceptionally friendly and helpful staff. Always willing to answer my questions. Jason Steele was super to work with and experience was excellent. Exceptionally friendly and helpful staff. Always willing to answer my questions. Jason Steele was super to work with and I really appreciate his low key - no pressure style. Would definitely recommend to others. More

I internet shopped my vehicle. I sent out 5 separate inquiries to 3 different dealerships. Within one hour Mike Masters at Brattleboro Subaru called and began the purchase process. None of the other dea inquiries to 3 different dealerships. Within one hour Mike Masters at Brattleboro Subaru called and began the purchase process. None of the other dealerships got back to me that day, and when they did, it was to send me an email. Brattleboro Subaru made the process fast, painless and Oh SO EASY. The vehicle was delivered to my door, in the exact condition advertised. I feel that Brattleboro Subaru really took my business seriously and provided the kind of top notch purchase experience that will definitely bring me back in the future. I highly recommend these folks. More

Brattleboro Subaru has made purchasing a new vehicle a very low stress experience for me. From the first phone call with Mike Masters to the final paperwork , I found everyone to be very professional , fr very low stress experience for me. From the first phone call with Mike Masters to the final paperwork , I found everyone to be very professional , friendly and sincere. I shopped around at local dealerships and they would not work with me to help me get the best price for a new car since I was upside down with my current vehicle. Mike was honest about what I could get for my vehicle and what I could expect as a price for a new Forester. The 2 hour drive was well worth the savings and Billy Boutilette was very helpful in explaining my new vehicle to me. I highly recommend this dealership for anyone interested in purchasing a new Subaru. More

All those I dealt with were knowledgeable, friendly and able to answer my questions in a way I could understand. Marie was the first to reach out to me and was the main salesperson I dealt with. She has able to answer my questions in a way I could understand. Marie was the first to reach out to me and was the main salesperson I dealt with. She has a very pleasant, professional demeanor and is easy to work with. More

The staff was well informed and friendly. There was no unnecessary and stressful pressure or protracted negotiations. No annoying gimmicks. Email Inquiries were handled quickly, professionally, and co unnecessary and stressful pressure or protracted negotiations. No annoying gimmicks. Email Inquiries were handled quickly, professionally, and courteously. The price closely matched my expectations. The vehicle was delivered to my doorstep with a tank full of gas as promised. I would not hesitate to recommend this store to my friends and co-workers. More

This is the third time I've leased a vehicle from Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would defini Brattleboro Subaru and once again it was an easy, no-pressure process. Jason and Luke were both very knowledgable and accommodating. I would definitely recommend Brattleboro Subaru to friends and family. I love my new car! More

We experienced a no hassle experience when buying our recent Subaru. After being frustrated with other dealers we spelled out exactly what we were looking for online and over the phone with Mike. Upon recent Subaru. After being frustrated with other dealers we spelled out exactly what we were looking for online and over the phone with Mike. Upon deciding to go to the dealership (anticipating to be again frustrated) we were pleasantly surprised with the customer service. Mike and Jason were helpful and much more pleasant and easier to deal with than your typical car salesmen! Would recommend this dealership. More

I knew exactly what car we wanted and used the Consumers Report service of soliciting bids from 3 Subaru dealerships within a close radius of Hanover NH, and Brattleboro was best by an impressive margin. I Report service of soliciting bids from 3 Subaru dealerships within a close radius of Hanover NH, and Brattleboro was best by an impressive margin. I worked thru Mike Masters who knew that the dealership would have to hold the car for about a month for us to get there from Ann Arbor MI; Mike not only had the car in hand quickly but hovered over it protectively for that long period. When we knew about when we would arrive to take possession we contacted Mike; he had the car prepped two days ahead of time, which facilitated our taking possession a day before he expected. The car itself was exactly what we ordered and the experience at the agency could not have been better, thanks to Mike, Jason and Nizam. More