Brattleboro Subaru

This is the second car I have purchased or leased from Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better Brattleboro Subaru in the past 4 years. I have compared their prices to Steve Lewis Subaru, and Brattleboro Subaru has consistently been much better. They are friendly, courteous and, above all, honest. They have consistently been "up front" in their interactions with me. Steve Lewis Subaru is 10 minutes from home, yet I chose to do business again with Brattleboro Subaru despite the 45 minute trip. I would recommend them to anyone looking to buy/lease/trade a car. Their service department is also top notch. I have been making the trip up to their service department for the majority of my routine maintenance needs despite having Steve Lewis Subaru so close. More

Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

When I arrived at the Subaru dealership I didn't know what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had what car I wanted--I only knew that I wanted to feel confident driving in the snow, so an all wheel drive was what was on my list. Additionally I had to keep my payments the same due to budgetary restrictions. The sales staff listened to me intently and offered me a car to test drive--It was fine but I didn't feel excited about it and realized that I needed some extras--I expressed that I needed some bells and whistles--again the staff heard me and the car that I didn't even know I wanted appeared --complete with leather interior, heated seats, a giant sunroof and a 6 CD changer. They simply offered me the car to try--Jason and John made me feel like I was paying an enjoyable visit. When I decided I wanted the car (the remote car starter made it a done deal), financing was secured, the paperwork was done, insurance transferred and I drove away from the smoothest and most pleasant transaction. I know the staff stayed late to make sure everything was in order. I left with instructions to return the following day for a complete detail and recondition and arrived to the smiling service department and before I could even step out of the door the van to bring me back to work was waiting. Jason had even offered me his own car if I needed to go anywhere. The whole experience from sales to service was pleasant, efficient and everything in life should be this easy! More

We started our search for a new car with a local Subaru dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just dealer and weren't thrilled about the experience. It felt like they didn't care if we were really happy with our purchase and tried to sell us just a car - not necessarily the right car. We saw that our credit union had a car buying service. It pointed us in the direction of Brattleboro Subaru and one other dealer, also out of state, for the car we were looking for. The other dealer contacted us first and the salesperson was very positive they could work out a sale for the car we were looking for. We made an appointment to go there that day and then we talked with Mike Masters. He made us feel confident that he would have just the right car for us and that we would feel good about doing business with him. He was so convincing we cancelled the appointment with the other dealer and made the two hour trip to Brattleboro. We were happy we went. Mike hooked us up with Rose who made the transaction as painless as possible on what seemed like an extraordinarily busy day. Everyone was professional, knowledgeable and personable. It was a business transaction and we never felt like we felt at that first dealer - they cared about the deal they made with us and Mike really seemed to care that we get the car we really wanted. More

My husband and I started our car shopping process 6 months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reason months ago, we visited several dealerships but couldn't find what we were looking for and also couldn't find a dealership that would give us a reasonable trade value for the truck we were planning to trade, so we held off and decided to make do with what we had for the time being. Last weekend, we visited Brattleboro Subaru and quickly found the right car for us. Although it was a busy day at the dealership we were greeted by the internet salesman, Mike Masters, who set us up for a test drive and answered some of our questions. When we returned from our test drive Mike introduced us to Jason Steele who assisted us with the remainder of the car buying process. Both Mike and Jason were happy to assist us by answering questions and making the who process go very smoothly. Brattleboro Subaru offered us a fair price for our trade, and although it wasn't as high as we had hoped for, it was significantly better than most dealerships had been willing to offer. We left with our new car and Brattleboro Subaru took care of contacting the DMV and insurance company leaving us to enjoy our new car! More

We drove across state lines because we heard this dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived, we were greeted by every employee we came into contact with. Very friendly group. I am not referring to the the typical sales reps that run up to you the second you drive on the lot. We got right in the vehicle we wanted to test drive (solo, I might add - not a sales rep in the back seat talking away the entire time - a true test drive). Jason went over everything in the vehicle before we did the test drive. Very knowledgeable about the vehicle right down to the radio/iphone connections - very informative and thorough. I appreciated that. No one likes to deal with going back and forth to find a final price that can work, but I have to say the process was better than I expected. I really dread that part. We ended up buying the vehicle and leaving that day with it. They were efficient and very organized. Nizam was terrific - went over everything we needed to know, stopped to answer questions. Overall, I felt that the level of service we received, would warrant anyone to make the trip to Brattleboro Subaru. Jason asked what our best experience was when we were leaving - my husband said the 'solo' test drive and I said the sales rep. I can get that Subaru anywhere, but having the right person there to help me...for me that is priceless. If you are looking to be made to feel like a "number" or just "another sale", don't go there - you will be disappointed. We felt they actually took the time to make it personal, and helped us get the vehicle that we could afford and be proud to drive off the lot. Very happy customers. More

Because Marie did everything she could to help and assist me with all my questions and needs I would recommend her and this dealership to anyone I know that is interested in buying a new or used car. me with all my questions and needs I would recommend her and this dealership to anyone I know that is interested in buying a new or used car. More

I CAME IN TO SEE, AND TEST DRIVE A 2009 OR 2010 FORESTER. AT FIRST JASON WANTED ME TO SIT DOWN AND GIVE SOME INFORMATION, { PAPER WORK } I SAID NOT NOW, SO HE GOT A CAR READY, AND OFF WE WENT. I DO NOT LIKE AT FIRST JASON WANTED ME TO SIT DOWN AND GIVE SOME INFORMATION, { PAPER WORK } I SAID NOT NOW, SO HE GOT A CAR READY, AND OFF WE WENT. I DO NOT LIKE HIGH PRESSURE SALES. THANK YOU JASON. WHEN I CALLED ON SEVERAL OCCASIONS WITH A QUESTION, HE GOT RIGHT BACK TO ME. More

Chris really knows his stuff and did not try to stuff it down our throats! He was easy and pleasant to work with and listened well to our needs and preferences. This is our 4th Subaru Outback and we are ve down our throats! He was easy and pleasant to work with and listened well to our needs and preferences. This is our 4th Subaru Outback and we are very pleased with the car and the dealership. The sales and service personnel are great and now know us personally. We get a fair deal and good service every time. More

Jason was straight forward and very friendly. He listened to what I wanted and didn't want and found me the perfect car. He worked hard and was very knowledegable of their stock. Over all I can say I will be to what I wanted and didn't want and found me the perfect car. He worked hard and was very knowledegable of their stock. Over all I can say I will be going back to Brattleboro Subaru for any future purchases. More