Brattleboro Subaru

I had just recently totaled my car and was having a difficult time deciding what kind of car I wanted. I knew I wanted a safe car so Subaru was the perfect fit. As a teacher, I was able to look for d difficult time deciding what kind of car I wanted. I knew I wanted a safe car so Subaru was the perfect fit. As a teacher, I was able to look for deals and dealerships that would work with me to find the best possible deal. Unfortunately (or maybe fortunately) for me there were no Subaru dealers within 150 miles of my location. I was bummed. Knowing full well what kind of deals Subaru was able to offer me, I went to a more local (56 miles away) Subaru dealer. There I found a stereotypical car dealer that was trying to sell me a car that was way outside my budget and loaded with options I didn't need or want. The dealer was unwilling to negotiate price at all, staying true to the sticker. I was disheartened. I went home and went online to check my email and found Mike Masters and Amy Ciccone of Brattleboro Subaru had sent me an email. It was so kind. They offered to work with me to get the car I wanted. The only problem was that the dealership was nearly 4 hours from my location. Mike and Amy told me that wasn't actually a problem. They would be able to set it up so that the car I wanted could be delivered right to me! After finding the car I wanted, Matt Hale and Niz jumped in. The four of them helped secure the car I wanted, provided me with the very top of customer service, and delivered my car to me! All that and they actually BEAT the deal I qualified for! Brattleboro Subaru and the employees I was blessed to run into in this situation are so very wonderful. i am so grateful to have had the opportunity to work with such wonderful people to secure my awesome new car. I will highly recommend this dealership to anyone that asks (and likely some that don't ask as well) More

As the time came to look for purchasing a newer used car, we knew coming to Jason was definitely the place to start. Both Jason and Matt V were wonderful in helping me select my new car, and were able to ans we knew coming to Jason was definitely the place to start. Both Jason and Matt V were wonderful in helping me select my new car, and were able to answer any and all of my questions. More

Awesome experience!!! Matt Morrell was knowledgeable, friendly and most importantly, NOT pushy!!! He did not try to sell us anything we didn't want or "oversell" us like a lot of dealers do. We will be friendly and most importantly, NOT pushy!!! He did not try to sell us anything we didn't want or "oversell" us like a lot of dealers do. We will be repeat customers for sales & service for sure.100% recommended. More

My overall expienrce went well. I was a little upset with the finace part of it. It didn't get to see the way the deal was broke down . And the day I sIgned the papers to my surprise I was charged for many the finace part of it. It didn't get to see the way the deal was broke down . And the day I sIgned the papers to my surprise I was charged for many extras. And I was financed for more money than I really wanted to be. I was told with the limited it came with rubber floor mats and I ended up writing a check for $75.00 and change. More

Matt, Mike and Niz managed to turn an experience I DREAD going through into a pleasant outcome. They shattered my opinions about automobile dealers. It was a pleasure doing business with them. going through into a pleasant outcome. They shattered my opinions about automobile dealers. It was a pleasure doing business with them. More

We (my wife and myself) really like Matt. Very nice, smart, personal, knowledgeable, kind, understanding of customer needs, easy to take with, friendly …. do you want me to tell you more. smart, personal, knowledgeable, kind, understanding of customer needs, easy to take with, friendly …. do you want me to tell you more. More

The purchase of our new Subaru was a positive one. The sales representative was a great asset to this dealership. He went out of his way to meet our demands and supplied all of the necessary information sales representative was a great asset to this dealership. He went out of his way to meet our demands and supplied all of the necessary information to make our purchase a great one. We are looking forward to their customer service in the future. We will be sharing our experience with family and friends. Thanks to all at Brattleboro Subaru. More

Everyone at the dealership was friendly and outgoing. Even those who were not associated with my purchase in any way were friendly and offered suggestions while I looked over my new car. The price was gr Even those who were not associated with my purchase in any way were friendly and offered suggestions while I looked over my new car. The price was great, the customer service was good, and I felt that I was kept informed throughout the entire purchase process. Mike went to great lengths to arrange me getting the car and only one email went unanswered near the conclusion of my experience. It was relatively unimportant however. Matt was also great once I entered the dealership. More

After a recommendation from friends of ours on their prices and customer service my husband and I visited Battleboro Subaru and ended up purchasing a Certified Pre-Owned Outback from Matt Morrell this p prices and customer service my husband and I visited Battleboro Subaru and ended up purchasing a Certified Pre-Owned Outback from Matt Morrell this past weekend. He was friendly, professional and found us exactly what we were looking for. We couldn't have been more pleased with the purchase experience with him and at this dealership in general. It was quick, hassle and pressure free. We are very excited about our new to us Outback and we would not hesitate to recommend Matt and this dealership to our friends and family. More

My husband and I were traveling from Tennessee to Vermont for the holidays and while in Pennsylvania we noticed a vibration in the steering wheel. We called Brattleboro Subaru at the recommendation of a fri for the holidays and while in Pennsylvania we noticed a vibration in the steering wheel. We called Brattleboro Subaru at the recommendation of a friend and explained our problem. They scheduled an appointment for us the day of our arrival. When I brought the vehicle in, the service employee was patient, thorough, and attentive. In addition to the vibration, I asked them to check the headlight alignment, even though my local dealer said there was nothing wrong. The service was completed exactly when they said it would be. They called and gave me a thorough explanation of the problem and the solution. They also confirmed the headlights were misaligned and they corrected them. Finally, they also addressed an outstanding recall issue on the brake line that had not been done by the Knoxville Subaru dealer. We make a trip to VT every 2 years; I might even plan major service updates to coincide with our visits because I am so disappointed with my local dealer. I was 100% pleased with Brattleboro Subaru. Thank you! More