Brattleboro Subaru

Loved most of my first experience buying a new Subaru. Matt was attentive to our needs, patient and considerate. He found almost exactly what we were looking for and he went the extra mile. Not much of an Matt was attentive to our needs, patient and considerate. He found almost exactly what we were looking for and he went the extra mile. Not much of an offer on my trade-in (much lower than Blue Book value) so we'll sell privately. I would certainly ask for Matt Verge again at Brattleboro Subaru. More

When I began my car search last year, I started by looking at some dealer reviews. I was looking for a Subaru, and two of the best were Brattleboro Subaru and Subaru of Keene - as they are today. Whe looking at some dealer reviews. I was looking for a Subaru, and two of the best were Brattleboro Subaru and Subaru of Keene - as they are today. When I first went to Bratt., they were not able to finance me. A few weeks later, I got a call from Jessica regarding this new program they had established. So I went back for another look. Jessica explained she was still in her first couple weeks in the position, but she made the process go fairly smoothly. The tires on the vehicle were almost done, so they agreed to knock off $400 or so of the asking price. I was able to get financed through Credit Acceptance, and while the interest rate is high, I have a better vehicle now than I used to. I was relieved... until the next day when my check engine light came on. Part of the camshaft had gone bad, and it was not covered under my extended warranty. I called Jessica and asked if there was anything they could do. She talked with her manager and they agreed to reimburse me the repair cost! Ultimately, I got the feeling that she genuinely wanted to work a good deal for me. I will definitely consider them when I go shopping again! More

I purchased a new Subaru through Brattleboro Subaru's Internet Team (Marie & Mike). The entire transaction was done by email and phone and they also provided delivery to my home (80 miles away) as part o Internet Team (Marie & Mike). The entire transaction was done by email and phone and they also provided delivery to my home (80 miles away) as part of the deal. The negotiation process was very professional and low pressure. The pricing was competitive and they were very willing to work with me to customize the parameters of the deal. Marie and Mike were great to work with throughout the process. They 'did what they said they would do, when they said they would do it'. No unpleasant surprises or missed target dates and they were very quick to respond to emails. More

I found Brattleboro Subaru while doing research online on the new Outback. I signed up for a price service called TrueCar and they put me in touch with Brattleboro as well as a couple of other dealerships. M the new Outback. I signed up for a price service called TrueCar and they put me in touch with Brattleboro as well as a couple of other dealerships. Mike was very quick to contact me and work with me. I was still figuring out exactly what I wanted and was shopping around at a few dealers. I got a great offer from another dealer and asked Mike what he could do. He found me a car which was exactly what I wanted (included remote start which I wanted but didn't even know it yet!) and was able to give me a better deal. At this point I was sold and wasn't going to waste any more time. Not only did no one else have this exact car, but I didn't want to waste more time talking to 3 dealerships trying to save another 100 bucks. I was already getting a great deal and Mike was very helpful and responsive. The rest of the process was extremely smooth. I've never had such an easy buying experience. Both Mike and Niz were pleasant and easy to deal with on the phone and the whole process only took a couple of days to complete. 3 days from my first conversation with Mike, he had my new car delivered right to my door. It was great. The paperwork came with it and everything was spot on like we talked about. I signed everything and the driver left me the keys. So far, everything has been great and I love the car. Since receiving the car, I have received multiple follow up calls from Mike and his associates just checking in, making sure everything was OK and to answer any questions I have. Really great service. Thanks Mike and the Brattleboro Subaru team! More

Outstanding customer service! Worked with Marie (who was great) over the Internet and also spoke with Luke. We were looking for a particular model and color. Had been working with another dealer who didn' great) over the Internet and also spoke with Luke. We were looking for a particular model and color. Had been working with another dealer who didn't put in much effort and told us it would take 8 weeks to get. Marie quoted a price that was lower than that other dealer and Luke found a car for us in one day. Later in the week we went to the dealership (two hours from our home) to pick up the car. Jason Peters completed the sale including a trade-in. Jason Posternak completed the paperwork. Both Jason's were great to deal with. In less than 90 minutes we were driving away in the car we wanted. Everyone was friendly, knowledgeable and efficient - it was customer service at it's best. We saved money, time and the frustration that comes with interacting with too many other dealerships. We will definitely return for our next vehicle. Work with Marie online and then take the extra time for a drive to Brattleboro if you don't live in the neighborhood - to experience great customer service and then hit one of the good lunch spots in town before heading home in your new car. We have never had a better car purchasing experience. More

Purchasing my new car from this dealership proved to be an outstanding experience. Billy was a wonderful sales rep to work with, making sure that every single one of my needs was met or exceeded. Niz was an outstanding experience. Billy was a wonderful sales rep to work with, making sure that every single one of my needs was met or exceeded. Niz was fantastic when working through the financing, making sure that my experience was fast and simple. Mike was my Internet contact and was always responsive and helpful. All other employees were friendly, courteous and professional. I will recommend this dealership, and BILLY BOUTILETTE specifically to anyone interested in the purchase of a Subaru. GREAT EXPERIENCE. More

Buying a Forester for my 87yr young mother. Settled on a lease. The car we needed was found at another dealership and brought in within a week. No pressures from either salesman (Jason) or finance manager ( lease. The car we needed was found at another dealership and brought in within a week. No pressures from either salesman (Jason) or finance manager (Niz). They explained almost everthing as many times as we needed, (halfway home, we realized it had a sunroof!) and showed my mother the operations of the car. A bit different than her Mercury Marquis! We were very pleased with the price and attitude of the employees. Even though we live out of state, the dealership was going to go get the new tags and insurance information for us. They also programmed the garage door opener to the rear view mirror. The service waiting room looks to be very comfortable should we bring it back here for service. Driving home, I was happy with the performance or the car, and believer my mother will be happy with her choice. Overall, would recommend Brattleboro Subaru to anyone. More

This is the second new Subaru I've purchased from Brattleboro Subaru in the last 10 years. I chose the 2013 Crosstrek, and although they did not have exactly what I wanted on the lot, Jason and Luke Brattleboro Subaru in the last 10 years. I chose the 2013 Crosstrek, and although they did not have exactly what I wanted on the lot, Jason and Luke found it within 100 miles. I try hard to do my 'homework' when it comes to buying cars, and after being clear about that, I felt that I was heard and taken seriously throughout the entire process. I would definitely recommend Brattleboro Subaru without hesitation to any friends who are car shopping. More

I just bought a xv ctrosstrek limited and i have to say the dealer has an amazing deal that i am very happy, beat all of other dealers. Very satisfy to have business with Brattleboro Subaru. A+++++ Dealer the dealer has an amazing deal that i am very happy, beat all of other dealers. Very satisfy to have business with Brattleboro Subaru. A+++++ Dealer More