Brattleboro Subaru

Not your typical car sales dealership! They were easy to get in contact with and very welcoming. Tom worked with me and he was a straight shooter and genuinely cared that I was able to get They were easy to get in contact with and very welcoming. Tom worked with me and he was a straight shooter and genuinely cared that I was able to get the car I needed, get the buy back money I wanted for my trade-in, as well as made sure to not be pushy about the sale. More

Very Easy. Will Go Back I just had a difficult time with my local dealer so I called Brattleboro Subaru 20 minutes before closing to see what they could do. Ian answered. I t I just had a difficult time with my local dealer so I called Brattleboro Subaru 20 minutes before closing to see what they could do. Ian answered. I told him what I was looking for and the price. He asked if he could call me back in 10 minutes while he checked. He gave me a very good price, told me the fees and taxes with the bottom line. I asked for it in writing and had an email within 10 minutes of my original call confirming the details. I showed up the next day to pick up my new Impreza. Ian made the closing process was quick and simple with no BS, no pushing extras I said I did not want, no "car salesman" experience. I wish I had gone there in the first place rather than wasting hours at my other dealer with the trips back and forth to the manager, writing up quotes with extras, stupid haggling, being told my web research is wrong. When I need a new car I will go back there. It is worth the extra drive and my wife and I had a nice lunch on the way home with our generous saving over the other place. More

Thanks I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this d I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this dealership personifies the word “service”. We actually came to Brattleboro by complete coincidence. While returning home from a family vacation, our car lost all electrical power. Not only were we fortunate to stop at exit 2 off of I-91, but also lucky enough that Brattleboro Subaru was also located this same exit. While still hours away from home and the threat of bad weather looming, we were anxious to get the car fixed and get home. We want to thank the staff at Brattleboro-Subaru for everything they did to get my family back on the road. If the 3 individuals that took care of us represent the type of people that are part of the dealership, then the city of Brattleboro is lucky to have such a great staff. Doug Howard was the first to help us. After we explained the situation and the problems that we encountered with the car, he immediately understood the urgency and necessity to get us back home. After the initial assessment, he explained the condition of the car in a very professional and calm demeanor. He made us aware that a part was needed to complete the service but could only be obtained from Connecticut. If any further delay, and with poor weather approaching, the repair would not be completed for 4 days. There was no doubt in his voice; he was going to try to get us home. I would like to thank Jim Ferro for driving all the way to Connecticut for the necessary part, and driving with the threat of snow and poor driving conditions. I would also like to thank Phil Szczygiel for performing the repair in a timely manner and also being so personable from the very beginning. Overall we cannot thank the team enough. Upon our final good-byes, we were reminded of the upcoming storm and were told to be careful on the way home. It is rare these days to find a place that truly takes pride on how they do and go about their business. My family and I are lucky to have found Brattleboro-Subaru, but even luckier to have met such caring and professional people. With Sincere Thanks, Dave from NY More

Positive Experience Purchasing my New Crosstrek! I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I fou I absolutely LOVE my new Crosstrek! It was exactly what I wanted (Premium--so cloth seats--with Nav and a backup camera), so I was thrilled when I found it (in the color I wanted!) on the Brattleboro Subaru site. I sent an internet inquiry to see if it was still available, and Marie answered me in a heartbeat. It was a pleasure working with both Marie and Amy on the phone; they helped accelerate the finance process for me, and they made sure to hold it on the lot for me so that I could pick it up the next day. When I made the 2+ hour trip down, Jason was equally as wonderful to work with from start to finish. He was kind, knowledgeable and patient throughout my experience, and he was never pushy. Finally, I worked with Nizam, who helped me with the rest of my financing. He was also very friendly and he didn't push me for time. I'm new to the car-buying process, so I asked a lot of questions through the financing process to make sure I understood it correctly. As a young female, I was concerned that I would be taken advantage of during my car search--especially with financing--but Nizam explained everything to me and gave me time to digest the paperwork, which I really appreciate. Thank you for making purchasing a Subaru the way it should be: easy, thorough, friendly, honest, and thrilling! More

Excellent Car Leasing Experience. I returned to Brattleboro Subaru for, I believe, my fifth lease with these folks. Rose Kochman was my sales rep. on my previous lease, and I called he I returned to Brattleboro Subaru for, I believe, my fifth lease with these folks. Rose Kochman was my sales rep. on my previous lease, and I called her again this time around because of her pleasant personality and genuine interest and hard work in making the leasing/ buying experience enjoyable. She clearly understands customer service and at every moment communicated that despite being very busy and juggling many clients at the same time. Thanks Rose. I wound up with exactly the vehicle that I wanted and at an affordable price. As I mentioned to Rose, the dealership is doing a great job at customer service, both in sales and in the service department, which is way above average. In conclusion, I would like to thank Rose for an excellent car leasing experience and would not recommend that she do anything differently. I would definitely return to see her when my lease is up and send anyone I know that has interest in a Subaru to her. I will continue to do business with Brattleboro Subaru. Myself and many of my friends agree that Brattleboro Subaru is a class act. Best, Nick Arieta More

Amazing car buying experience Brattleboro Subaru made buying a new car easy, fun, and overall enjoyable experience. John McLean was by far the best person I could have asked for to Brattleboro Subaru made buying a new car easy, fun, and overall enjoyable experience. John McLean was by far the best person I could have asked for to buy a car from. He was very transparent and honest on every question that I asked him and was very knowledgeable and worked with me to get me exactly what I wanted. Brattleboro Subaru as a whole is a great dealership and would recommend it to anyone! I'm from NY and drove all the way out there for the amazing deal that they had going on, and I would go back in a heartbeat for another car. I love my new Impreza! More

Made buying a new car fun! Brattleboro Subaru was our 3rd choice to shop for a new car. It should have been our first. From the very beginning, Matt Verge was professional, Brattleboro Subaru was our 3rd choice to shop for a new car. It should have been our first. From the very beginning, Matt Verge was professional, polite & courteous. Not to mention he was easy to work with & also had a good sense a humor making us feel very relaxed. Something the other dealerships were missing. The 2015 Subaru Outback I had my heart set on was out of stock & had to be ordered. Matt was amazing keeping me informed on a regular basis of its delivery status. Upon receipt of my new car, Matt spent a great deal of time showing me all the bells & whistles that my brand new car has to offer. I love my new car & I love the way I was treated by Matt Verge & the entire staff of Brattleboro Subaru. I highly recommended Matt Verge & Brattleboro Subaru. Thanks Matt for making buying a new car fun! More

From one extreme to another As a first time car buyer I was quite nervous on what to expect from dealerships. I knew I wanted to look at the Imprezas and quite possibly the wrx a As a first time car buyer I was quite nervous on what to expect from dealerships. I knew I wanted to look at the Imprezas and quite possibly the wrx as well. My first stop was Subaru of Keene, I walked around with my father for a good 45 mins looking around almost the whole lot. I've always heard how cars salesman can come out and be pushy with you, the couple salesman I did see came out, moved some vehicles but failed to acknowledge us. At this point I just wanted someone to come out and say hello, it was Saturday, it was like they didn't expect people to be there. After a few more minutes of walking around I decided I wanted to go to Brattleboro Subaru. As we pull into the lot I lay my eyes on a 2015 wrx, I park my car and my dad and I walk over to take a look. I had some questions but was still very unsure on when I wanted to get a car. I was approached by Rose Kochman and she asked if there was anything she could do for me. I told her I was a first time buyer, still very unsure on my choice and just recently started thinking about getting a new car. She invited us inside to talk things over. We talked about the wrx I was just looking at and next thing I new I was on a test drive! I was instantly in love and ended up leaving with the car a couple hours later. Through the whole process Rose was absolutely amazing!!! She made everything so easy to understand and was not pushy by any means, it was painless. She went above and beyond to get me the best rate possible and made sure I was happy with everything along the way. I am still in love with my car and look forward to the years to come!! Thank you all at Brattleboro Subaru for everything you guys do!! You've gained my business and I tell everyone about my experience with your great customer service!! I also tell them of my experience in Keene...Things certainly worked out in my favor!!! More

Not exactly what I expected I went into Brattleboro Subaru with a bad taste in my mouth for car dealerships. I'd lost a significant amount of money before when a local dealershi I went into Brattleboro Subaru with a bad taste in my mouth for car dealerships. I'd lost a significant amount of money before when a local dealership (now out of business) took me for a ride when I had deployed in the military a number of years ago. In December 2014, with my pickup truck pushing 210,000 miles, I was at a point I needed a car. As you can imagine however, I was weary. Matt Verge put me at ease showing me that the bad experience I had was not going to happen at Brattleboro Subaru. I had explained to him what I had experienced before, and he provided me with the exact opposite service. Polite, professional and fast. I even came back to Matt the day after I drove away with my new Crosstrek with a concern (as everyone was leaving for the day). He took me straight to the service department where my concern was heard. Turns out it was not a problem with the car, but my own lack of knowlege, however the service department was very polite in explaining it to me. I would recommend Brattleboro Subaru to anyone who asks about where to buy a new car. ~Rusty E. Sage More

A Pleasure working with Matt Verge My wife and I recently bought a Subaru Forester at Brattleboro Subaru. I worked primarily with Matt Verge, and the whole team was a pleasure to deal w My wife and I recently bought a Subaru Forester at Brattleboro Subaru. I worked primarily with Matt Verge, and the whole team was a pleasure to deal with. Matt had previously sold a used car to my son, age 20, so we felt very comfortable coming back to Matt when our 2001 Forester reached the end of its life in December 2014. Matt was friendly and helpful in every aspect of the sale, from taking a test drive with us to taking care of the old car--even switching the snow tires from it to the 2011 Forester we bought. Thanks again!! I would definitely recommend buying a car there from Matt Verge. More