Brattleboro Subaru

Excellent Experience My wife and I recently purchased a new 2016 Forester. The experience at Brattleboro Ford was nothing less that pleasant and wonderful. Laura was very My wife and I recently purchased a new 2016 Forester. The experience at Brattleboro Ford was nothing less that pleasant and wonderful. Laura was very understanding and very very patient with me (almost 2 month) as we worked through what I was trying to do with the options I had with my trade ins. Laura was very knowledgeable in all of the Subaru product. She went over all of the options and trim levels with a couple of models that we were looking at. And when the time came for the final negotiation she/they were very good and work hard to get me what I felt was a very good deal. We were looking to trade in our 07 Edge that we absolutely loved and were a little worried about liking the Forester. But 3 month into owning it now and all I can say is we now absolutely love the Forester. Thank you Laura and all at Brattleboro Subaru. More

The Personnel is as good as the Subarus, excellent! After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration After first speaking with anther dealer (who sold me my last Subaru), I bought a new Forester from Brattleboro, The price was the first consideration. I saved nearly $3000 on precisely the same car. (The other dealer told me that the Brattleboro price was impossible.) But beyond the great price I found the personnel to be courteous, helpful, and low-key. I bought the car over the phone and internet and two pleasant drivers delivered the car to my house, had me sign the paperwork, and left me very happy. I recommend Brattleboro Subaru most highly. More

2013 subaru legacy I recently had the pleasure of buying a 2013 Subaru Legacy (CPO) from Brattleboro Subaru. My saleswoman Laura Chapdelaine was AMAZING!!!! She went far I recently had the pleasure of buying a 2013 Subaru Legacy (CPO) from Brattleboro Subaru. My saleswoman Laura Chapdelaine was AMAZING!!!! She went far beyond any sales person to make sure that my experience was a great one. I'd highly recommend her to anyone looking to buy a new car. Nate Head the Business manager worked tirelessly to make sure that I was able to get into the car with the best rate. Overall this was the best buying experience I have had and will be going back to see them. More

Best car buying experience of our lives! Let's face it - no one likes car shopping - it is stressful! The fast talk and confusing statements, options, financing, leasing - so much to take in! Let's face it - no one likes car shopping - it is stressful! The fast talk and confusing statements, options, financing, leasing - so much to take in! If you truly want to avoid all that, have fun, an informed - un-rushed - un-pushed - un-confusing experience - GO TO BRATTLEBORO SUBARU! Billy, John, and the whole team took the time, answered a million questions and made this the best car buying experience in our lives! We are faithful Subaru customers and now we will ONLY buy here! More

This is a terrific team! This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, This had to have been the best car-buying experience of my life! Each person I worked with to put the deal together was fantastic. Laura, Marie, Nate, Luke, and Niz-- you are all very professional and fantastic representatives of your company. I have a Forester now that I absolutely love and that is the perfect fit for my family and our budget. Thank you so much-- we'll see you next time we buy a car. You are our car dealer for life! More

Went in too look...left with a used car we wanted. My wife and I were in search of a used Subaru (Forester or Outback) to replace my 2001 Outback that had given good service and is the car you want to My wife and I were in search of a used Subaru (Forester or Outback) to replace my 2001 Outback that had given good service and is the car you want to drive in snow and bad weather in Vermont. I am a social scientist and so do research before any major purchase. I searched the internet within reasonable travel and did my own comparisons of similar cars. We knew the specific cars we wanted to see before calling dealers. We had visited the dealer from whom I had bought the 15 year old car. We called ahead to Brattleboro Subaru and another dealer for the late afternoon of the same day. My call reached Laura Chapdelaine. I gave her the parameters we were looking for and the stock numbers of the specific cars we wanted to see. Laura indicated she would be ready to work with us when we arrived. We found her delightful to work with. The cars we had identified were ready to go on test drives. Importantly, the test drive included both paved and gravel roads, including some good pot holes. My wife did the majority of the driving as she has chronic pain that was going to be the determiner of which model we chose. The Outback was best for her back. During our interactions with Laura during the test drives and back at her desk, I confirmed a first impression that she was a good listener and genuinely interested in supporting us in finding the car we wanted and answered our questions honestly. She sensed that we liked the car we bought. I had looked at the prices carefully and knew that Brattleboro's prices were lower than other dealers. We decided to buy a 2014 Certified Pre-Owned Outback with 31K mile and skip going to the other dealer because my search had found that their prices were higher on comparative vehicles. A wonderful retired gentleman was just returning from delivering another car. He followed us the 50 miles home, changed the plates from the old car to the new and then drove the old car back as a trade in. Laura has been very good at following up with us. She is becoming a friend, and we feel that she will continue to take care of any needs we have in future. All-in-all, buying our car was a pleasant experience in addition to getting what we wanted at a good price. More

Great Experiance We called ahead and made an Appointment to trade my 2012 Impreza that I had only for one year for a Forester, as I wanted a car that was higher off th We called ahead and made an Appointment to trade my 2012 Impreza that I had only for one year for a Forester, as I wanted a car that was higher off the ground, Went in and tried out one and that is the one we bought Got a fair price for my Impreza and took the Forester home that night , everyone there was very helpful and friendly!! More

Recent purchase of 2016 Subaru Outback We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new car price and the trade-in value for our 2005 Outback was far better than the pricing we received at another dealership. When we picked up our new car, the process for handling the business end of the deal was smooth and painless. John was extremely helpful in teaching us about all the car's features and giving us helpful tips about the car. He also assured us that we could call him at anytime with questions/issues. Overall, this is a great place to buy a car. More

Excellent experience from start to finish On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least t On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least the next day. Within 20 minutes, Amy had emailed me to let me know the Forester was still available and asking if I'd be able to drive out to view it. I explained that I lived a ways away and wouldn't be able to make in until at least Monday. Before the dealership had even opened, she made arrangements for me to put a hold deposit down and view it then. When I arrived, Amy greeted me and introduced me to Billy in sales. He did a great job showing me the vehicle, answering in detail all questions I had, and negotiating a great rate for me. He was very honest and forthright about everything upfront. I also met with Niz, the money manager, who explained each document he had me sign as well as the various warranty policies in detail. It was a great experience and I was glad I drove out to Brattleboro from about 75 miles away for a great deal. Thanks so much! More

Superior sales staff Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online con Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online consultant, Amy, answered my inquiry immediately and followed up with subsequent (not harassing) emails to determine what my needs were. I made an appointment and met with Laura who continued the attentive and excellent service. I was struggling with choosing between the Legacy and Cross Trek Laura, with careful and intuitive insight, helped me choose the right car for me and purchase it with as little inconvenience as possible. I felt, from beginning to end, I was working with ready made friends. I could not be happier with my experience at Brattleboro Subaru. I recommend them highly and without reserve. More