Brattleboro Subaru

Excellent experience from start to finish On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least t On Saturday night, I saw a vehicle online at a great deal. I put in a request for more information, not expecting to hear from anyone until at least the next day. Within 20 minutes, Amy had emailed me to let me know the Forester was still available and asking if I'd be able to drive out to view it. I explained that I lived a ways away and wouldn't be able to make in until at least Monday. Before the dealership had even opened, she made arrangements for me to put a hold deposit down and view it then. When I arrived, Amy greeted me and introduced me to Billy in sales. He did a great job showing me the vehicle, answering in detail all questions I had, and negotiating a great rate for me. He was very honest and forthright about everything upfront. I also met with Niz, the money manager, who explained each document he had me sign as well as the various warranty policies in detail. It was a great experience and I was glad I drove out to Brattleboro from about 75 miles away for a great deal. Thanks so much! More

Superior sales staff Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online con Because of their online and in store commitment to superior customer service, I did not feel the need to waste my time shopping around. The online consultant, Amy, answered my inquiry immediately and followed up with subsequent (not harassing) emails to determine what my needs were. I made an appointment and met with Laura who continued the attentive and excellent service. I was struggling with choosing between the Legacy and Cross Trek Laura, with careful and intuitive insight, helped me choose the right car for me and purchase it with as little inconvenience as possible. I felt, from beginning to end, I was working with ready made friends. I could not be happier with my experience at Brattleboro Subaru. I recommend them highly and without reserve. More

We liked them so much we bought 3 cars in 1 week! We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked th We just bought 3 new cars from Brattleboro Subaru in 1 week!! My daughter had looked at the new Impreza at a different dealer. My husband liked the car so much he went to Brattleboro and ended up getting one at a way better price than the other dealer had offered my daughter. They beat the other dealers price by a lot and didn't even know what the offer was! I even traded in my almost new car because I liked the Impreza so much more than my 2015 Nissan. Matt Verge has been an excellent sales man. Always to our questions and quickly. When there was an issue with my daughters insurance he sat and helped us find new insurance. Everyone was so helpful through the whole process. It was not like buying from the other dealers in the area. If you need a new car.. come to Brattleboro Subaru! Ask for Matt! More

WOW the best experience ever!!!!! Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days prior. Spoke with John McLean that evening after hearing the ad, made a time to be back down there on Saturday, Drove 2 hours down, was late but John still was waiting for us with the car we talked about parked right up front. don't mind saying so, I am 50 years old and have bought a few cars over the 25 plus years we have been married. NEVER have we felt so relaxed in a dealership. After we ripped John down and agreed on terms, by the way it was actually fun, went into see Chris Havey in finance and on the way got intruded to the owner John Sciacca and ended talking with him for close to half hour or more. Other dealers that i have met the owner it was thanks for your business and move on. Mr. Sciacca made us both feel so welcome and appreciated us being there. When all paper work was done, Mr McLean said they would now prep the car, here are the keys to a loaner if we wanted to go have lunch. left for a couple hours,car ready. All future Subaru"s WILL be purchased at Brattleboro Subaru!!!!!!!!!! More

Great experience John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept me informed on the status of my order. When we went to pick up the car, he spent at least two hours orienting us to all the features. He also gave us his cell number to call in case we had additional questions. We are very pleased with the car, the buying experience and the dealership. I would recommend Brattleboro Subaru to anyone interested in a Subaru. More

BAD EXPERIENCE - MY CAR KEYS HELD RANSOM One person, the Sales Manager, made purchasing my 2016 Subaru Legacy and bad experience. After being in dealership for hours, I asked 3 different tim One person, the Sales Manager, made purchasing my 2016 Subaru Legacy and bad experience. After being in dealership for hours, I asked 3 different times to please return our car key so we could leave. My husband is diabetic and it was hours beyond time for his meal. I didn't want him to get low blood sugar. Finally after standing and saying I would look for my keys, I was led into the Sales Manager's Office. there were my keys on his desk. I asked a fourth time for my keys and he would not hand them to me. he wanted me to sign a contract to purchase the car. Feeling pressured to leave because of my husband's health (by this time he was in the car) I agreed to purchase. I was given not one, but two incorrect contracts to sign. Finally said Sales Manager asked me to give up $100 of my offered discount. I found the owner, my salesperson Laura, and Nate the finance guy pleasant to work with. But I would never go there again because you HAVE to deal with Luke the Sales Manager. More

Best car buying experience ever! We called Brattleboro Subaru after spotting an Impreza online and wanted to know if it was actually on the lot. We talked to John McLean and he said i We called Brattleboro Subaru after spotting an Impreza online and wanted to know if it was actually on the lot. We talked to John McLean and he said it was. We were there an hour later and John and the car were waiting for us at the front door. We were treated like family from minute one. He was so down to earth, friendly and informative. We took the car for a test drive and decided it was the one we wanted. John and the finance department made the process short and pleasant and we drive home that day in our spotlessly clean new car feeling like we got a real good deal on our trade in and purchase. We have nothing but praise for John and all of the staff and will definitely go back to Brattleboro Subaru for another car in the future. Thank you Brattleboro Subaru for everything - keep up the good work!! More

Highly recommend. We have always dreaded the process of purchasing a vehicle...not true this time. Brattleboro Subaru made our experience the easiest and most comforta We have always dreaded the process of purchasing a vehicle...not true this time. Brattleboro Subaru made our experience the easiest and most comfortable by working hard to get the exact car we were looking for, and they did it without being overly aggressive. Everyone we interacted with, from the Internet Manager to the Sales Consultants to the Finance Department, was friendly, well-informed, and professional. We were told by other dealers that we would have to order our car and wait for up to 12 weeks for delivery. Brattleboro Subaru located our car and delivered it to us in less than 2 weeks, along with giving us the best price and highest trade in. We would definitely shop with them again. More

Easy and no BS Went to look at new Outbacks and to trade my old Forester. Fair, fast, not high pressured and not alot of silly sales lingo. Would recommend. Feel I g Went to look at new Outbacks and to trade my old Forester. Fair, fast, not high pressured and not alot of silly sales lingo. Would recommend. Feel I got a fair deal without alot of hassle. More