Brattleboro Subaru

excellent We had a wonderful experience thanks to Laura Chapdelaine. We went over everything we were interested in and she gave us all the info, and review the We had a wonderful experience thanks to Laura Chapdelaine. We went over everything we were interested in and she gave us all the info, and review the new aspects of the 2016 outback. More

excellent service Laura is a most excellent resource for sales and service. I bought my first new car (Crosstrek) through her and I couldn't be more pleased. She was Laura is a most excellent resource for sales and service. I bought my first new car (Crosstrek) through her and I couldn't be more pleased. She was on top of all my questions and requests. She's very curteous, professional, and eager to serve. I HiGhLy recommend her... :) More

Brattleboro Subaru Earns Your Business! Brattleboro offered a great price on a Subaru Forester through the Consumer Reports Car Buying Service. No dealerships in the Albany, New York area c Brattleboro offered a great price on a Subaru Forester through the Consumer Reports Car Buying Service. No dealerships in the Albany, New York area could match their price or provide their level of service. Brattleboro found the exact car we wanted coming into port, had the options put on near the port, and prepped the car so it looked wonderful when we came to pick it up. Ian Findlay carefully reviewed the lease and purchase options and answered every question we had about the Forester. Brattleboro agreed to register and plate the car in New York State to make our lives even easier. It was delightful to work with such honest, forthright, responsive, and helpful people. They don't just rely on having a great car to sell. They want to give you an excellent experience getting into your new car. I encourage other New Yorkers to consider this dealership "far from the madding crowd." We are very happy that we did! More

Fantastic experience thanks to my dealer. Laura Chapdelaine listens. I went into Subaru wanting to lease a new Crosstrek and they took my old Crosstrek with no question even though it had bee Laura Chapdelaine listens. I went into Subaru wanting to lease a new Crosstrek and they took my old Crosstrek with no question even though it had been in an accident with a deer. More

SUBARU is GREAT~ The employees GREATER I purchased my second Subaru, not even planning to. I went in for an oil change on my 2015 Legacy and left with a 2016 Forester. How did that happen? I purchased my second Subaru, not even planning to. I went in for an oil change on my 2015 Legacy and left with a 2016 Forester. How did that happen? I am not sure, but I can tell you one thing, I am not sorry in the least, even though the Forester is NOT the same on gas. I dealt with Laura Chapdelaine and my daughter and I love her to death. She is sincere, capable, honest, reliable, and trustworthy. On top of that, she is VERY personable and seems to get along great with everyone. I will not do business with anyone else when I get my next Subaru in 3 years. (Please don't leave Laura. We love you) Nizam did the financial piece as he did the first time. He is great as well, but Laura has left a lasting impression that TRULY won me over after some issues on my Legacy purchase. NOT that it was a bad experience, only that the salesperson was not as knowledgeable on the vehicle accessories. I still loved the car, but it did not have the one feature I wanted. Laura made sure I had everything I wanted PLUS more. I actually was upset because I thought she misinformed me about USB ports. Boy was I wrong. Not only that, there was ONE more than a thought, in a perfect location for my daughter to charge her game system. Yeah to Brattleboro Subaru, A+ to Laura and Nizam, and to a WONDERFUL, and hopefully a lasting relationship for a long time to come. Was so much fun, coming in for an oil change and leaving with a brand new car. More

A Gem of a Salesperson in Brattleboro I was looking to purchase my first Subaru after being a lifelong GM person. Local inventory was lacking, so I traveled down to Brattleboro. The deale I was looking to purchase my first Subaru after being a lifelong GM person. Local inventory was lacking, so I traveled down to Brattleboro. The dealership was easy to find, and inventory as good as advertised. We were met promptly at 10am for our sales appointment by the Internet Sales Manager and Laura Chapdelaine. Let me just say that our experience with Brattleboro Subaru was positive on all levels, but Laura is the reason my wife and I would go back to Brattleboro Subaru in the future. She was personable, organized, and knowledgeable. We had an honest discussion about the two Subarus we were test driving. Not ONCE did I feel the apprehension I think most people feel when dealing with a sales person. In fact, I felt that Laura was on our side then entire visit. She is a gem, and an asset to her dealership! More

2015 Crosstrek purchase -satisfying experience! When I was searching for an almost-new Certified Pre-Owned Subaru, I heard good things about Brattleboro Subaru dealership from several friends and co When I was searching for an almost-new Certified Pre-Owned Subaru, I heard good things about Brattleboro Subaru dealership from several friends and colleagues as I polled them about their Subaru experiences. Even though I had to drive 45 minutes from where I live, I found the effort well worth it! Laura immediately took me out in the car I had spotted online, explaining in detail its features, taking me on various local roads to illustrate the Crosstrek "chops", and, in general, paying close, friendly attention to my concerns and questions. She then introduced me to Nizam Mushaba, and I was able to trade in my old car and set up very favorable financing with his help. I so appreciated his clear, low-key, informative explanations of any and all of my questions about the purchase terms and paperwork. I left that afternoon in my new car feeling positive and satisfied, rather than the worn out, bamboozled feeling I have had buying cars in the past. A few days later, I returned to get my new-to-me preowned car detailed, which we hadn’t had time to do on the day of the purchase. I had a third very positive, fun experience with another member of the Brattleboro Subaru team. The Reconditioning Department manager, Nate Haskell, took the time to answer all my questions about maintaining both the interior and exterior surfaces of my new Ride, as well as doing a superb, like-new, bang up job detailing my Crosstrek so it gleamed and shimmered inside out. Since then, Laura has been great in following up quickly and professionally any subsequent issues. She has been wonderful at communicating the next steps in scheduling appointments and has always returned my call or email swiftly, respectful of my time. I must say that the friendly, competent, and professional team at Brattleboro Subaru more than makes up for the effort of traveling 45 minutes from my home to have my car serviced. More

Excellent customer service, quality cars The staff at Brattleboro Subaru fully accommodated my needs, making the purchase of my new Subaru an efficient and stress-free experience. This is th The staff at Brattleboro Subaru fully accommodated my needs, making the purchase of my new Subaru an efficient and stress-free experience. This is the second car I have bought at the dealership and I recommend them to anyone looking to purchase a car. More

All the right stuff!! I purchased a 2015 Impreza from this dealer and was very impressed with the salesperson, John, who helped me through the process. He was extremely kno I purchased a 2015 Impreza from this dealer and was very impressed with the salesperson, John, who helped me through the process. He was extremely knowledgeable about the product and thoroughly went over all the features of this great little car. He really knows his stuff about the electronics and was able to guide me through using the navigation system as well as the blue tooth service. Now I am working with Laura Chapdelaine and she is another super star. Intelligent, well-informed and an excellent communicator. She assists me with my service needs, including picking up my car and taking it to the dealership! I have had nothing but positive experiences with this dealership and highly recommend it to all my Subaru friends. More

Purchase of 2016 CrossTrek I selected Brattleboro Subaru since this dealer participated in the Consumer Reports/True Car service. As a result, my first connection was with Marie I selected Brattleboro Subaru since this dealer participated in the Consumer Reports/True Car service. As a result, my first connection was with Marie Flack (Internet Sales), who accompanied me on a test drive. Marie then turned me over to Laura Chapdelaine, my sales representative. Both Marie and Laura were excellent and honored the True Car service; pricing was quoted in advance of the visit, so there was no back-and-forth-to-the-manager sideshow or over-hyping of options I didn't want. I was considering different models and options and trim lines, and Laura and Marie priced them all out for me, without complaint. I was scheduled to test drive a Mazda elsewhere later that day, but based on my previous experiences with Subaru and my interactions at Brattleboro, I scrapped that idea on the spot and ordered a 2016 CrossTrek. Laura then kept in regular contact until the time of delivery and quickly answered any questions I had pending delivery. She was knowledgeable and enthusiastic about the car. After delivery, she led me through the electronics and followed up later to let me know she would continue to be available for any questions. Overall, a pleasant and professional experience! More