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Brattleboro Subaru
Brattleboro, VT
1,824 Reviews
Brattleboro Subaru proudly serves drivers in the greater Brattleboro area with high-quality Subaru vehicles. With all of the latest new Subaru models like the new Outback, WRX, Impreza, Crosstrek, Legacy, Forester, Ascent and the All Electric Solterra! We have something for every type of driver. We invite you to come visit us, we are conveniently located at 1234 Putney Road.
If you're in the market for a used car in Brattleboro, you're also in luck. Check out our used inventory page and browse through these listings for yourself.
Brattleboro Subaru is not only your local Subaru dealership, we also offer numerous other auto services and products to our valued Vermont and surrounding town customers. Everything from Subaru car repairs that are performed by our expert technicians to car loans and authentic Subaru auto parts. Brattleboro Subaru is your smart choice for all of your auto needs.
Stop into our Brattleboro, Vermont dealership today to meet us in person, we are located near Keene NH, Claremont and Northampton.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,824 reviews
August 21, 2016
Excellent customer service- Both Laura C. and Mike M. went above and beyond to help me. The buying process was easy, even with me living 300 miles away. Both have been very resp Both Laura C. and Mike M. went above and beyond to help me. The buying process was easy, even with me living 300 miles away. Both have been very responsive to questions through email and through phone calls. My new car is perfect! Thank you! More
by ELux
Employees Worked With
Mike Masters, Laura Chapdelaine
August 17, 2016
The definition of customer service!!! I actually ended up buying a vehicle from another dealership, but can't imagine finding a more attentive, knowledgeable, and professional sales person I actually ended up buying a vehicle from another dealership, but can't imagine finding a more attentive, knowledgeable, and professional sales person than Laura. To sum up my experience, she e-mailed to congratulate me on my new car when I informed her that I had made a purchase elsewhere. If that's not integrity, I don't know what is! More
by JPP
Employees Worked With
Laura Chapdelaine
August 15, 2016
Outstanding to work with - no pressure sales Laura Chapselaine was the best. Extremely knowledgeable, kind, not pushy. Great sense of humor and easy to get along with. The dealership was clean an Laura Chapselaine was the best. Extremely knowledgeable, kind, not pushy. Great sense of humor and easy to get along with. The dealership was clean and everyone was friendly. Car selection on the lit is good and if they don't have what your looking for, they'll make it happen quick! More
by Vettori, Squirrelgirl
Employees Worked With
Laura Chapdelaine
August 13, 2016
Smooth, nonpressure transaction! Was worth the 1.15 hour drive!!! John was a pleasure to work with!! True to the Subaru reputation. Love my Certified Outback!! Only complaint, auto d Was worth the 1.15 hour drive!!! John was a pleasure to work with!! True to the Subaru reputation. Love my Certified Outback!! Only complaint, auto detailing was not quite on point. More
by Madie
Employees Worked With
August 01, 2016
Brattleburo Subaru was Amazing! A lovely woman by the name of Laura helped me out. I am leasing a 2016 Impreza. Laura was able to get me exactly what I wanted. She was in touch after A lovely woman by the name of Laura helped me out. I am leasing a 2016 Impreza. Laura was able to get me exactly what I wanted. She was in touch after to make sure I liked my new car and was supportive all the way through the process. More
by MollyO12
Employees Worked With
Laura Chapdelaine
July 30, 2016
Horrible Service for Potential Customer The dealership listed a 1980 MGB for sale. I submitted a bid via website and traded several e-mails with Marie Flack. Since this was an older car, I The dealership listed a 1980 MGB for sale. I submitted a bid via website and traded several e-mails with Marie Flack. Since this was an older car, I requested pictures of the engine and undercarriage (for rust). I am two hours away and hoped to get a deal done then go complete the purchase saving four hours round trip. Marie Flack refused to provide additional pics. Here's her e-mail: "I understand wanting more photos, however due to the high volume of online inquires, that's something delegated to our photographer only. The car is absolutely mint, and it is just as clean underneath as it is in visible areas. This is something you really need to see in person to appreciate!" I would have been satisfied with a few pics from a cell phone. Didn't think that was a big issue but apparently Marie did. Here is the transcript from the e-mails we traded: She started out nice but it went downhill from there: "Good morning and thank you for inquiring online for our MG! I saw your offer of $6,750.... We can't go that low, but we'll do better than $9,999. This car was originally priced at $11,990, and is being sold on consignment, so it's at the owners discretion what we can let it go for. Would you like to set up a time to come see it in person?" Me: "Even quick cell phone pics would be helpful. We're two hours away so the pics would save a trip. If everything looked good, I would try to work out a deal and then pick the MGB up." Her: " I'll be honest, my hesitation comes from your offer of $6,750 for this car as well as your lack of interest in coming to see it. We're far away distance-wise and deal-wise. If you're comfortable paying $9,999 for the car (plus our $396 documentation fee) and you're going to set an appointment with me for this weekend then I'd feel like we might be getting somewhere here. Hopefully you can understand that. We're here 8am-5pm tomorrow and 11am-3pm Sunday. Do either of those weekend days work for you?" My response: "They do not. I did tell you I was able to go up. A few pics didn't seem like a big deal to maybe get a deal moving forward. One trip up is more efficient. As an aside, I bought my '08 Toyota Sequoia via internet and phone negotiations for $35K(ish) with no issues and traveled to New Rochelle NY to pick it up. The $396 doc fee is not mentioned on the eBay listing so why would I even entertain buying for full price and doc fee? I will pass on this one." I placed two calls to their sales manager today but have yet to get a call back. Looked like a great car but due to their poor customer service, I would never buy from them nor recommend. Brattleboro missed out on a (seemingly) easy cash sale. Guess taking care of customers is not high on their list of priorities. I didn't think my requests were unreasonable but she did. More
by rob1234
Employees Worked With
Marie Flack
July 28, 2016
Good service starts at the top. Ownership and top management set the tone and personality of a dealership. This is a well run dealership that is not heavy handed with its customers Ownership and top management set the tone and personality of a dealership. This is a well run dealership that is not heavy handed with its customers and more importantly.... its employees. There is no pressure exerted on the customer. It starts with John's over sight and filters down to John M. to Laura to Jerry in service. Buying a vehicle at Brattleboro is a positive experience. Thank you, Laura for your patience and knowledge. You are very good at what you do. Jeanne and I are enjoying our new 2017 Outback, especially, the latest safety features. We are a little slow about the electronics. Hopefully, we will figure them out by 6,000 mile oil change. Brattleboro Subaru is our dealer of choice. Thank you, John S. and your people. More
by lee
July 27, 2016
2016 Forester Laura Chapdelaine is a smart, attentive, personable salesperson. Our experience of buying a car was first rate. We never intended on making such a pu Laura Chapdelaine is a smart, attentive, personable salesperson. Our experience of buying a car was first rate. We never intended on making such a purchase but the deal, the process and the service was exceptional. She listened to our needs, took her time and even bought us lunch. Who could ask for more? Plus we drove off in an awesome 2016 Forester! More
by saysay
July 25, 2016
Excellent customer service I had an awesome experience with Laura. She took the time to sit down with me and really understand my needs and lifestyle in looking for a vehicle. S I had an awesome experience with Laura. She took the time to sit down with me and really understand my needs and lifestyle in looking for a vehicle. She was extremely responsive to all my questions, and helped me understand all my options. I would absolutely recommend working with her if you're looking for a car at this dealership. More
by Samia A.
Employees Worked With
Laura Chapdelaine
July 20, 2016
Laura is Fantastic! I had a stellar experience buying my new subaru. Laura walked me through the process as I was a first time car buyer and was consistently responsive t I had a stellar experience buying my new subaru. Laura walked me through the process as I was a first time car buyer and was consistently responsive to all my questions and concerns. She was a great resource. Thank you Laura! More
by Debra Rosenzweig
Employees Worked With
Laura Chapdelaine
