Brattleboro Subaru

The BEST Experience! I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car I walked into the dealership alone in September, after my hand-me-down car ended up at the junk yard, and having just turned 25 and never bought a car before, I had no idea what I was doing. Laura immediately made me feel at ease when she welcomed me and listened to what I was looking for. She helped me get totally comfortable with the Crosstrek that I test drove, explaining how everything worked, and when I told her I wanted to be able to sleep in it for my long trips to Spartan Races, she encouraged that I lay down and get comfortable, right in the parking lot ;). We talked about the car, and since it really did suit all my needs on top of being my favorite to look at, I told her it was the one. I returned to the dealership a few nights later to buy the car. Laura stayed late with me that evening patiently explaining, and literally walking me through every step of buying a car, getting a co-signer, purchasing car insurance, and everything in between. While we were waiting for one thing to be processed, she began on the next, seemingly doing many complicated things at once but remaining completely relaxed. When I returned a few days later once the co-signed papers were in order, she and Nizam helped me OFFICIALLY sign to buy my car! I drove away feeling like I had been really cared about and taken care of and I'd always recommend the Brattleboro dealership and Laura, and I will always come back! Thank you :) More

One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

New Crosstrack Purchase The best part of my experience at Brattleboro is Laura Chapdelaine in Sales! Laura is knowledgeable and was focused on what I was looking for; she lis The best part of my experience at Brattleboro is Laura Chapdelaine in Sales! Laura is knowledgeable and was focused on what I was looking for; she listened. I test drove a variety of cross-tracks; from a used basic model to a new one with all the bells and whistles and with each tested vertical she went through how things worked with a great enthusiasm and objectivity. I felt no pressure at all to buy any particular vehicle, with Laura. I learned what each vehicle offered, went home though about things and made a great purchase for me! I had a trade-in and wanted more then they thought they could give, but clearly expressed a desire not to loose my business and we reached an agreement. Pete from financing also was very straight forward and pleasant! This is what Car Sales should be! Go to Brattleboro Subaru and ask for Laura! Please tell her Abby (my dog) sent you. Hands down, Laura Chapdelaine at Brattleboro Subaru is highly recommended! I'll be back. Nance Redfield, Brattleboro, Vermont More

Excellent customer service This is my second Subaru purchase from Brattleboro Subaru. I also get all my service work done there. Laura Chapdelaine is an excellent salesperson, This is my second Subaru purchase from Brattleboro Subaru. I also get all my service work done there. Laura Chapdelaine is an excellent salesperson, knowledgeable, reliable and fully there for you. I highly recommend buying from Laura and using the Brattleboro Subaru Service Department. Mary More

Always a positive experince here! This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know This was my Third Subaru Forester! I have been coming back here since 2003! Same location although it has changed ownership at least once that I know of. I have only great things to say all around. Everyone has a smile for me and sometimes a joke. Ha ha. I have affection for such nice people who take care of me beyond anything I ask for. Laura was great in helping me with all my questions and boy did I have a few. Thank you everyone, you are the best!! More

Amazing experience!! Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, e Last weekend my husband and I took a drive from upstate NY to pick up our Subaru Forester from Brattleboro Subaru. From start to finish an amazing, enjoyable car leasing experience!!! Yes, I am using enjoyable and car leasing in the same sentence. Our first contact via the internet was with Mike Masters. It was a quick negotiation and lock on a priced (great one at that) with no gimics, nonsense or games. Within 48 hours we were greeted at the door by Tom McFeeley who was awaiting our arrival. He finalize our sale and gave us a thorough introduction to our new vehicle. I really appreciated the time and attention he took to be sure we were familiar with our vehicle before leaving the dealership. We wrapped up our financial portion with Jason Posternak who helped us navigate and finalize our lease in a well organized and thorough fashion. Before we departed we were greeted by Luke Higley, general manager, who made sure we were comfortable and well satisfied with our experience. Everyone else we meet along the way was friendly and courteous, and the dealership made us feel relaxed like we were visiting old friends. New York dealerships should take a page from Brattleboro Subaru's customer service handbook. I would highly recommend everyone take the drive to visit Brattleboro Subaru, it is well worth your time. I look forward to visiting them in the future when I am ready to make my next purchase. More

Kind and thorough service, we'll worth the trip Found a car I was interested in online and made the trek from central Mass up to Brattleboro. My family and I were greeted warmly at the door and quic Found a car I was interested in online and made the trek from central Mass up to Brattleboro. My family and I were greeted warmly at the door and quickly paired with a sales consultant. As a first time buyer, Laura couldn't have been more helpful and patient answering any and all questions my family or I had. She showed me the exact car I was specifically looking at online without pushing me towards something else and after a great test drive I was sold on making this my first car. From here things were just as smooth, Laura helped make the paper work as painless as possible and worked through any questions or problems. I really couldn't be happier with my purchase and the service I received! More

Friendly and helpful I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to conside I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to consider. She asked really good questions. After the call, I knew I wanted to work with her. I did not feel pushed around at all, and in fact, looked forward to meeting her! We did the deal so quickly: Laura found the perfect car for me, managed the details quickly and had me in my new car within days! I enjoyed her friendly, knowledgeable service. More

Personalized service and attentional. Above and beyond! I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with I have been leasing cars for almost 20 years and I can say with certainty that this was by far the best experience I have ever had. Laura worked with a sense of urgency, care, and attention to detail that you just don't expect from a car dealership. She quickly established trust and worked with me on some tricky details but never made me feel like we were asking too much of her or the dealership. Laura's approach was never overbearing and she never applied pressure on us in any way. Reach out to Laura with any and all of your car buying needs. More

Efficient and easy to work with It is tough for me to carve out time to commit to something like buying a car, so when I realized that it was time to upgrade what I currently have, I It is tough for me to carve out time to commit to something like buying a car, so when I realized that it was time to upgrade what I currently have, I put together all the details ahead of time to hopefully make things go smoothly. Laura was on the ball from start to finish. She took all my info via email ahead of time, and had some ideas prepared when I came to meet her. The first car she picked was perfect, there was minimal back and forth to negotiate terms, and I was done way faster than my experience in the past. I also have to add that the paperwork process was quick and painless. Highly recommend reaching out to Laura and team. More