Brattleboro Subaru

Informative customer service My customer service experience at Brattleboro Subaru is always excellent. Rachel, Nate, Dave are all articulate professionals who are knowledgeable a My customer service experience at Brattleboro Subaru is always excellent. Rachel, Nate, Dave are all articulate professionals who are knowledgeable and helpful, answer questions thoroughly, make suggestions, give good info. They keep my six year old Outback running well -- it's my go-to Subaru dealership because of their customer driven focus. Many thanks to them! More

Excellent Customer Service I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right ca I was surprised that I was allowed to test drive a car in the snow and ice. It helped convince me that I had chosen the right dealer and the right car. I especially appreciated the knowledge, patience, and thorough explanations Scott gave me. More

I always feel you do your best to meet my needs Billy has always been very aware of my needs and has gone to great lengths with other staff members, especially John and Luke to find the best deal fo Billy has always been very aware of my needs and has gone to great lengths with other staff members, especially John and Luke to find the best deal for me. I’m very appreciative. I just leased my 8th Subaru of our family. More

Enlightenment I purchased my Subaru from Brattleboro six years ago and originally serviced it there, and was always happy with their performance. But since I travel I purchased my Subaru from Brattleboro six years ago and originally serviced it there, and was always happy with their performance. But since I travel a lot between 2 other states I had to use other dealers. I had taken it to Curry Subaru in New York and had a major brake job performed. When I picked the car up, the brake light was flashing. The mechanic checked it and said the emergency brake module needed to be replaced, at the cost of $1300. I called Brattleboro and explained the problem. The service person said he never heard of that part failing or being replaced. They checked the car out and found the emergency brake cable had not been readjusted. They should be highly commended for their honesty, integrity, and performance. More

Great service on my Forester The service people at Brattleboro Subaru do an excellent job and are very honest and responsive to any issues I have had with my 2017 Forester XT. As The service people at Brattleboro Subaru do an excellent job and are very honest and responsive to any issues I have had with my 2017 Forester XT. As an example, I recently had a loud metal grinding noise coming from the right front wheel and had the vehicle towed 63 miles to Brattleboro because I trust their service technicians to quickly solve the problem. Despite the emergency nature of the call, they fit me in the service schedule within the day and fixed the problem within two hours. Cannot say enough about the great service. More

Quick and easy I realized my time for an oil change was upon me. They took me in the afternoon a day later and had me out in under an hour. That is quick and easy! I realized my time for an oil change was upon me. They took me in the afternoon a day later and had me out in under an hour. That is quick and easy! More

The BEST! I am beyond impressed with the exceptional customer service I received here when leasing my new Forester. Zach and Pete helped me get exactly what I w I am beyond impressed with the exceptional customer service I received here when leasing my new Forester. Zach and Pete helped me get exactly what I wanted for THE BEST price. I shopped around quite a bit and no one could compete with these guys. Professional, friendly and determined to make me a happy customer. When I decided to be picky and chose a color and options package they didn’t have at the moment, they were able to find the exact car I wanted and had it delivered in 2 1/2 days. They really went above and beyond. I actually drove an hour and a half to this dealership and they totally made it 100% worth it. Highly recommended!! More

Beyond expectations Nate in the Service Department of Brattleboro Subaru made certain that our Subaru Outback got some critical work done under warranty. I had brought th Nate in the Service Department of Brattleboro Subaru made certain that our Subaru Outback got some critical work done under warranty. I had brought the car in for an oil change at 99,000 miles, and was not aware of a number of issues with the car. Nate went after these items and got them done at no cost. The point here is that Nate could have given me what I came in for - a scheduled oil change, but was customer and service driven. Thanks for his dedication to excellence in service. Submitted by Stephen Stoia, Northfield, MA 01360 More

Irresponsible and Dangerous I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did somet I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did something to the engine, which they then denied, because seconds after driving out of the parking lot, the check engine light came on. I drove back in and they told me that there was oil on the spark plugs and the cylinders were misfiring. (The car had been driving fine for years up to now.) They told me I could either leave it with them for an exorbitant fee or drive it home. They assured me to do so was perfectly safe. Within ten miles, my engine was smoking and I was nearly killed by a truck. The people at this dealership are among the worst I have ever dealt with. Do not bring your car here. More