Brattleboro Subaru
Brattleboro, VT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Good people to work with Shopping for a new car, these people were by far the best, most professional and straight forward to work with. This is five more words. Shopping for a new car, these people were by far the best, most professional and straight forward to work with. This is five more words. More
Amazing dealership to work with I've bought two Subarus from Brattleboro and both times they have exceeded my expectations for quality and care. This last Subaru I was having a toug I've bought two Subarus from Brattleboro and both times they have exceeded my expectations for quality and care. This last Subaru I was having a tough time finding a ride to the dealership, they recommended taking Amtrak and picking me up at the station. What a great idea and so much easier. Will buy from in the future. More
Very disappointing recent experience. I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the I had a great experience there with Billy Bouthilette when looking for and buying a vehicle. He worked hard to help me find the right car and get the best financing. When the car failed post purchase inspection due to a faulty tail light with water in it, they made good and replaced it at no cost. I went back twice for basic oil changes and maintenance checks, and it was all good. My last visit was for a 50K mile check. This cost 4x a regular maintenance check/oil change but didn't really include a whole lot more. I was ok with going ahead with it anyway, just to stay in compliance with the recommended maint schedule. During routine tire rotation, a lug was broken on the wheel, and another $100 added to the cost. I know stuff happens, but I was quite surprised that the service dept would charge to repair something they broke! The last tire rotation was done there too, so if there was a problem with over tightening or something like that, it was still on them. I'm sorry, but this was not good customer service. I would still recommend Brattleboro Subaru sales to someone looking for a car, but I don't feel too good about the service dept after this experience. If you break something during a routine procedure you shouldn't make the customer pay for the fix. And just to top it off, the tail light is taking in moisture again less than a year after replacement and that will have to be replaced again to pass inspection,this time for $150. I was looking forward to having a go to place for this car, but I'm not so sure now. More
Great service I was going to be in town at the last minute and they made room for me ... Got my car serviced and am very happy I was going to be in town at the last minute and they made room for me ... Got my car serviced and am very happy More
Great service Came in for long overdue service and a grinding noise in rear of vehicle. Nate was very helpful and understood that I did not want tire rotation incl Came in for long overdue service and a grinding noise in rear of vehicle. Nate was very helpful and understood that I did not want tire rotation included as I still had snow tires on vehicle which would be off in a couple of weeks. After the technician checked the vehicle Nate explained the noise to me and said I need rear brakes but the front ones are OK. He went over the total cost with me so there were no surprises when everything was done. More
Everything went smoothly. Everything went smoothly, we appreciated that. I do not know the name of the person I worked with, although I'm sure he did introduce himself. Everything went smoothly, we appreciated that. I do not know the name of the person I worked with, although I'm sure he did introduce himself. More
Bought used Subaru Went to look at a car I saw online. Unfortunately it was already sold. Zach listened to what I was looking for in a car and also what I needed financi Went to look at a car I saw online. Unfortunately it was already sold. Zach listened to what I was looking for in a car and also what I needed financially. He found the perfect fit. Everyone was professional and friendly. I love my new car. I would highly recommend Brattleboro Subaru and Zach to everyone. More
An outstanding Subaru Sales Rep We were treated with respect and patience. Test drove 3 models before making decision. Unfortunate to run into snow storm and holiday commitments a We were treated with respect and patience. Test drove 3 models before making decision. Unfortunate to run into snow storm and holiday commitments at time of purchase, we left with the new car an and unknown questions. We went south for the winter. The sales rep contacted us and offering to meet with us when we returned. He did so, coming to our home in MA, spent time with us answering our new concerns and questions to our satisfaction. An A1 job. More
Found what we were looking for. The experience was very positive and the staff work hard for us and got the job done. Very happy with the deal and would buy there again. The experience was very positive and the staff work hard for us and got the job done. Very happy with the deal and would buy there again. More
not impressed The service people were nice enough, and it was great to get a ride to work, and worked with me when I couldn't get back before closing. However, I do The service people were nice enough, and it was great to get a ride to work, and worked with me when I couldn't get back before closing. However, I don't feel like this dealership stands behind their products. One of the reasons I scheduled was that I had bought my vehicle here used and felt that the battery was never strong, but they were reluctant to even check it for free, although eventually they did (and lo and behold, it needed replacing. Less than a year after I bought it. No discount.) They refused to check the gas gauge which has left me stranded twice with faulty readings - that would be extra. Also, I bought the car last year with supposedly "new" tires, and this center told me that after 20,000 miles I need a whole new set, my fault because I hadn't had them rotated. I've owned cars for 30 years, and I've never had a set of wheels last less than a year, rotated or not. Thirdly, I brought it here expecting superlative service, with a free car wash coupon that was sent to me as a promotion. I received a coupon for a car wash elsewhere, one that I now have to find the time to take it to. For the extra money charged by dealers, I expect them to treat me well, back up the products they sell, and to find my car fixed and shiny and beautiful at the end of the day, not excuses that they don't have enough time or personnel or that of course the battery will wear out if you leave the flashers on for 30 minutes with the engine off. I'm going to go find a mechanic who actually looks after their patrons. More