Brattleboro Subaru

Exceptional service from beginning to end My experience at Brattleboro Subaru exceeded my expectations! Everyone I dealt with was professional, knowledgeable, responsible, helpful, courteous, My experience at Brattleboro Subaru exceeded my expectations! Everyone I dealt with was professional, knowledgeable, responsible, helpful, courteous, and I was treated with the utmost of courtesy and respect at all stages of the process. I live in Massachusetts, and they even arranged to have my car driven to my home, and had the drivers take care of the insurance and registration :-) Now that's service at its best! Thank you! Brattleboro Subaru will be my Subaru dealership from here on out! ! More

WRX Service Thank you for helping maintain the top performance of my vehicle. My vehicle was brought in right away and returned as soon as the service was complet Thank you for helping maintain the top performance of my vehicle. My vehicle was brought in right away and returned as soon as the service was complete. My experience with my service underwriter is excellent all of the time. More

Purchase of new Cross Trek My experience couldn't have been better, from the initial contact with Marie via the USAA cay-buying service to the on-site test drives and discussion My experience couldn't have been better, from the initial contact with Marie via the USAA cay-buying service to the on-site test drives and discussion of options with Ian, to the ultimate sale and delivery. All quick and simple and an overall pleasant experience with no hassles. The staff was courteous and professional throughout the process, and I would recommend them and the dealership to anyone in the region. More

Oil change Had a lesson on the door locks ... thanks Dave !! He didn’t make me feel dumb !Can’t say I enjoy coming but it is pleasant as can be ! Had a lesson on the door locks ... thanks Dave !! He didn’t make me feel dumb !Can’t say I enjoy coming but it is pleasant as can be ! More

Excellent customer service I have a 6 year old Outback - an older car now, with about 127k miles, so it often needs a little extra TLC. It -- and I -- get it from this dealersh I have a 6 year old Outback - an older car now, with about 127k miles, so it often needs a little extra TLC. It -- and I -- get it from this dealership. I've had contact here with Nate at the service desk before and always find him focused, attentive, professional and easy to talk with. He explains well my options for service and/or repairs and is always good to work with. He goes over every item on the list, and he answers questions directly and informatively. Good Customer Service sells! I've always felt that Customer Service is an organization's secret weapon to gain more sales. -- if the customer gets to trust the individual they are dealing with, they are more likely to come back to buy another car when it's time. Nate Bernard, Rachel Hawkins , Dave & others at the Brattleboro Subaru Service Desk have always provided me with that kind of service, and this will be the dealership I come back to for a car when it's time. More

My sales experience. It was a pleasure to purchase from Brattleboro Subaru. They make it very easy and uncomplicated to purchase a new vehicle. After comparing other de It was a pleasure to purchase from Brattleboro Subaru. They make it very easy and uncomplicated to purchase a new vehicle. After comparing other dealers, it was easy to decide that this is the dealer we want to purchase from. We are very happy with the process and experience. Our sales rep was Billie, who did an outstanding job..Thanks. More

Wonderful Subaru Purchase Experience! Exceptional dealership...no games, made it easy to say yes. Having spent several weeks searching for a new Forester from the right Subaru dealership, Exceptional dealership...no games, made it easy to say yes. Having spent several weeks searching for a new Forester from the right Subaru dealership, I placed a call to Brattleboro Subaru and spoke with Mike Masters in internet sales. We discussed trim levels, options, incentives and pricing. Mike was very straightforward and provided me with all the details I needed. Since we're not from the area and had planned a ski trip to Vermont the following week, I told Mike that we would try to drop by the dealership when we were in town. As luck would have it, we started experiencing problems with the car we had driven to Vermont and visiting Brattleboro Subaru became a must! Mike introduced us to Christian Chiesa, who patiently explained all the features of the Forester, joined us for a test drive and helped us customize the vehicle we selected. With 0% financing, zero sales pressure and the utmost courtesy from Brattleboro Subaru's staff, our purchase was an easy decision. Since the Forester we had chosen needed to be transferred, we returned the following week by train to pick up our vehicle. Zach Griffin met us at the train station, drove us to the dealership, pointed out our Forester's features and transferred our luggage (including skis) to our Forester. (No point in going up to Vermont and not testing the Forester's capabilities at the ski area.) Concurrently, Nizam Mushaba spent time with us obtaining signatures, crossing t's and dotting i's; ensuring all purchase documentation was quickly taken care of. Both Zach and Nizam stayed well beyond closing to complete the sale. In over 50 years of purchasing vehicles, this experience was the best! We purchased the exact vehicle we wanted at the best price possible from the nicest people in the business! It doesn't get any better than that! More

Friendly and helpful The service department provided excellent service for my 36K service and went over each item before and after. Completed when they said it would be. D The service department provided excellent service for my 36K service and went over each item before and after. Completed when they said it would be. Dave is very friendly and personable. More

Friendly and accommodating! Zach and Christian were amazing! Was skeptical about even coming in (I don’t have the best credit score) and Zach was able to get me a new car at the Zach and Christian were amazing! Was skeptical about even coming in (I don’t have the best credit score) and Zach was able to get me a new car at the price I needed and in the car I wanted. Amazing people over here at brat Subaru! Thanks Zach! More

Attentive and efficient My service agent listen to what I needed and provided excellent service. The department honored the quote for tires and installation. It was a good vi My service agent listen to what I needed and provided excellent service. The department honored the quote for tires and installation. It was a good visit. More