Branhaven Jeep Chrysler Dodge Ram - Service Center

Just so frustrating We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. E We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. Every time we schedule our service appointment on the day we drop off they never seem to know why we are there nor that we are expected. This last time we asked that along with our oil change to please check and the brakes which Branhaven had suggested needed to be done. Not only did they not call us back to let us know the car was ready, when we showed up they had not even looked at the brakes. We have one oil change left but we won't be back. More

jeep issues Let me just say the sales people are wonderful. Bill is always a delight to talk to and always has time for us. Your service department on the other h Let me just say the sales people are wonderful. Bill is always a delight to talk to and always has time for us. Your service department on the other hand could use a bit of work. I've never had issues up until the past few weeks with my Jeep. We've bought a total of 7 vehicles from here and would continue to buy them, maybe just not use the service department. Half of them have no idea what they are doing. Joe is always sweet and nice and I appreciate him for that. The other people just want to get you in and out. If I say my car has an issue and multiple people (including someone in your service department) agree then I would like it fixed, not told that it's a normal thing. It's obviously not normal to have a Jeep STALL. More

Above and beyond I put a review on when I first purchased my 2014 RAM 1500 Eco Diesel and as I mentioned I usually do not take the time or effort to write reviews. I h I put a review on when I first purchased my 2014 RAM 1500 Eco Diesel and as I mentioned I usually do not take the time or effort to write reviews. I had a problem with the Catalytic converter and I guess it is not the only one that they have changed with this Eco Diesel motor, The point being is they recognized the problem and were more than understanding that I needed a truck while mine was being repaired. I really wanted a truck with a hitch because I needed to pull a trailer to Florida and back for bike week. That being said I know it was an unreasonable request to ask anyone to allow me to put over 3000 miles on a truck they are allowing me to borrow. They did say if I was staying in state they would get me a truck with a hitch and I thought that was very nice and above and beyond the call of duty. . When this whole thing started Jonathan (my salesman) took me in the back to Sam ( who works in service) who listened to my problem and tried to offer a solution. Even the sales manager (Duncan) was involved and concerned about me. I have worked in sales for 0ver 24 years in a service oriented business and I have never seen any sales rep in the car industry try to help once you purchased a vehicle and drove it off the lot. They always bring you back to service and dump you in their lap. That did not happen her at BRANHAVEN. I will take it a step further. The owner saw me (who I have waived to while passing him in the past) and told me if I need anything please let him know he would do what he could for me. All of the above are the reasons why I recommend BRANHAVEN and would purchase another car here. I will tell you that who ever works in HR and does the hiring is part of the reason this place is successful. It is all about the culture of a company and they certainly understand customers needs. Thank you to all of the staff and anyone that I might have left out because they are part of the culture. Always remember anyone can sell you something but it all comes down to how they handle the problems when they occur that matters. More

Branhaven Chrysler Jeep Dodge Ram Service Department I have been a Jeep customer of Branhaven since 2008 and own three Jeeps, all purchased there. I always take my cars back to be serviced. When I bring I have been a Jeep customer of Branhaven since 2008 and own three Jeeps, all purchased there. I always take my cars back to be serviced. When I bring in my Jeep, my contact person is Sam Iacono. He listens to my concerns and works with the mechanics to help analyze the problem, then relays the information back to me with respect and consideration. I have nothing but praise for Sam and the rest service department. I am always greeted with a smile. When I leave, I have confidence that high quality work was done on my Jeep. I am a very satisfied customer. More

oil cahnge I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my c I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my car for the next day, I lost about 3.5 of my time just waiting for my car to be done, and all what I got from this dealership is sorry for wasting your time More

First oil change on my new Jeep Compass - Joe was very professional and friendly. Emilio gave me a ride to my work and back to pick up my Jeep when it was ready. Emilio was very professional and friendl professional and friendly. Emilio gave me a ride to my work and back to pick up my Jeep when it was ready. Emilio was very professional and friendly as well. It was very convenient to have a ride provided. thank you More