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Branhaven Jeep Chrysler Dodge Ram
Branford, CT
1,594 Reviews
Branhaven has been servicing the Connecticut shoreline since 1970 and we pride ourselves in continuing the same tradition started over 40 years ago; The best cars and trucks at great prices from honest people. Branhaven is the first 5 Star dealership in Connecticut and has rewarded its customers with the ultimate sales and service experience for over four decades. Our philosophy of taking care of the customer, no matter what the cost, trickles down through each and every member of our staff. Our sales and service satisfaction index is one of the highest in the northeast. Our commitment to obtain perfection will eclipse any reason for you to visit any other dealer.
I would like to personally invite you to see what all the fuss is about. I assure you that you will not be dissappointed.
Robert Lavallee
Dealer President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,594 reviews
April 05, 2023
It was a pleasure to deal with the sales woman Melanie, the dealership delivered my car at my home made it very convenient for me. I highly appreciate it. the dealership delivered my car at my home made it very convenient for me. I highly appreciate it. More
by marcobaldarelli63
Employees Worked With
March 31, 2023
I met Melanie at the door when I arrived. We had already been speaking on the phone. I traveled 3 hours from Vermont to see the Minivan. She was so welcoming and so great. Melanie goes ab We had already been speaking on the phone. I traveled 3 hours from Vermont to see the Minivan. She was so welcoming and so great. Melanie goes above and beyond to help and make you feel comfortable. I immediately new that I wanted to buy a car here and my fears were alleviated. Melanie was a very honest person. We spoke about her family and my family. She was genuinely interested in me as a person not just as a car buyer. She is so professional and very knowledgeable. I definitely give her 5 stars. More
by janewillman
Employees Worked With
March 30, 2023
Anthony was great, no pressure, personable and answered all our questions. Gave us a great deal on my Jeep even helped to set up a service appointment! Overall an enjoyable sales experience. all our questions. Gave us a great deal on my Jeep even helped to set up a service appointment! Overall an enjoyable sales experience. More
by Krisgoalie11
March 30, 2023
Melanie was pleasant and knowledgeable. She made turning in my lease and leasing a new Jeep a worry free easy experience. She made turning in my lease and leasing a new Jeep a worry free easy experience. More
by 65forbesdenise
March 25, 2023
Melanie was prompt, courteous and respectful of the needs I had for my new Jeep Wrangler 4XE! I had for my new Jeep Wrangler 4XE! More
by dobes99
Employees Worked With
March 24, 2023
I have been leasing Jeep and Dodge vehicles through Branhaven for over 30 years. Sales and Service has always been excellent. Branhaven for over 30 years. Sales and Service has always been excellent. More
by yakov536
March 18, 2023
Absolutely amazing experience extremely professional we are so happy FANTASTIC DEAL A +++ would absolutely recommend are so happy FANTASTIC DEAL A +++ would absolutely recommend More
by wldcarlo80
March 17, 2023
I just feel I should make my friends aware of the opportunities I have with my Ram. So everyone knows I have owned 5 Ram trucks and have enjoyed all of them. My recent Ram is a 2022 Ram 1500 Laramie. opportunities I have with my Ram. So everyone knows I have owned 5 Ram trucks and have enjoyed all of them. My recent Ram is a 2022 Ram 1500 Laramie. @ramtrucks I purchased the truck from Branhaven Dodge located in Branford last August. The vehicle is equipped with the 12" fancy screen which basically controls everything. Music, Navigation, climate control, phone/apple carplay, and much much more. Since day one I have had issues with the unit. At first I thought it was me since I was getting used to all the controls. After a month of ownership I was experiencing the same problem plus more. Some examples: Nav stops working, carplay freezes, don't have access to climate control, radio volume does not adjust properly, the whole left side speakers shut off, and much more. I called Baranhaven and explained what's going on and made an appointment. They were very accommodating and supplied me with a loaner while the vehicle was at service. They had a diagnosis!!! The vehicle needs a new radio. I was relieved that it will be corrected. It took two weeks to receive the new radio. Brought the truck back and the new radio was installed. Drove off and twenty minutes into the ride all the symptoms were BACK!! I called the dealership and explained it's happening again. They asked me to come back so I did. The service adviser explained there will be an update coming to my vehicle in the next two to three days and that will correct the issues. I was okay with his reply. I waited for the update over the air and when I received it I was thrilled. Accepted the download and had my fingers crossed. Download complete!!!!! GUESS WHAT!! Nothing changed!!! Still not working correctly. Called in to the dealership and explained what happened and was told to bring the truck down. Brought the truck down and the diagnosis was another new radio!!! Held back my frustrations and rolled with the punches and waited for radio number two to arrive. I was notified by service that radio number two had arrived. Made the appointment and the new radio was installed. About 3 days after radio number two was installed all the issues magically appeared again!!!! At this point I was beside myself!!!. Called Branhaven service explained it's happening again!!! Brought the truck back in. Diagnose was a NEW RADIO!!!! In the beginning of this year radio number 3 was installed. I think everyone kind of gets where this is going!?!? Radio number 3 YUP same issues!!!! Now I asked to speak to the Service Manager. I spoke with Chad who supposedly heads the Service Team. Explained everything to Chad about what's going on. He said he will text me a link to send all the videos I have documenting the issues. He will then send my videos to the Uconnect team who is in charge of the technology of the truck back at corporate. Received the link and sent Chad the videos. I let two or three weeks go by and never heard from Chad. I called Chad and asked if he heard from Uconnect. Chad said he forgot to send the videos!!!! I was blown away. He knows I'm on radio three. This should have been a priority!!! He asked me to swing in so he can scan the truck. Last week I stopped by and Chad scanned the truck. Chad said I should hear from him in a couple of days. Its been over a week and I still have not heard from Chad!! I decided to call corporate. I gave them the whole history. I was told I need to speak to someone in Uconnect. Spoke to someone in Uconnect and I was told I need a download!!!!!! I lost it!!! I told the rep I want to speak to someone with authority!! She said there was no higher place to speak to!!! So here we are over six months owing this truck and the technology options are still not up to par!!! What should I do? Go to DMV and inquire about the Lemon Law??? Friends, be careful if you decide to buy a RAM with the 12" screen. More
by charlie
Employees Worked With
March 16, 2023
I had the pleasure of dealing with Anthony during my car shopping visit and I have to say he went above & beyond. He was truly like a book of knowledge! He knew the ins, outs and options of every vehicle I shopping visit and I have to say he went above & beyond. He was truly like a book of knowledge! He knew the ins, outs and options of every vehicle I asked about! More
by Motorheadkid96
Employees Worked With
March 16, 2023
It was a wonderful experience from start to finish. Melanie was extremely helpful and made sure that I was comfortable with all my new bells and whistles! Melanie was extremely helpful and made sure that I was comfortable with all my new bells and whistles! More
by staceykoenig8
