Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Branhaven Jeep Chrysler Dodge Ram
Branford, CT
1,591 Reviews
Branhaven has been servicing the Connecticut shoreline since 1970 and we pride ourselves in continuing the same tradition started over 40 years ago; The best cars and trucks at great prices from honest people. Branhaven is the first 5 Star dealership in Connecticut and has rewarded its customers with the ultimate sales and service experience for over four decades. Our philosophy of taking care of the customer, no matter what the cost, trickles down through each and every member of our staff. Our sales and service satisfaction index is one of the highest in the northeast. Our commitment to obtain perfection will eclipse any reason for you to visit any other dealer.
I would like to personally invite you to see what all the fuss is about. I assure you that you will not be dissappointed.
Robert Lavallee
Dealer President
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,591 reviews
February 05, 2013
from check in to check out overall experience was A+ joe platt explained causes and how to corrct problem.this is the reason I only have my vehicle serviced at a dealership factory trained mechanics factory platt explained causes and how to corrct problem.this is the reason I only have my vehicle serviced at a dealership factory trained mechanics factory parts trained service writers WHY go anywhere else! More
by jpkarpel
February 02, 2013
I was very pleased with Ralph. He was very friendly and he helped us out alot. I would def. recommend him to others. The dealership had a great atmosphere and everyone that we had met with was very helpful he helped us out alot. I would def. recommend him to others. The dealership had a great atmosphere and everyone that we had met with was very helpful in getting us what we were looking for. More
by mr1494
February 01, 2013
Joe Platt, Chaz, and the rest of the service team have been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it ha been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it has been taken back for warranty service on 15 different occasions. The issues run the gamut--but suffice it to say I'm extremely happy we purchased the aftermarket warranty/service package. Joe is one xxxx of a nice guy. He is very clear and concise in his communications. He lets a person process the information because he is so succinct and then asks if there are any questions--and then he refers back to what he originally stated. He is one of these "problem solver" types of people where he wraps his head around an issue and takes personal responsibility for the car and it's passengers--in this case--my wife, and two children. I am currently in a 2011 leased jeep patriot from another dealer in Connecticut, (not the Chrysler under extended warranty) and I intend to return to Branhaven to buy my new car--very soon. All because of the integrity and humanity I was shown by Joe Platt and Branhaven. Thanks guys. More
by heather.messore
January 27, 2013
Purchased a 2012 town & country. Angelo was terrific at demonstration all the features on the vehicle and made a terrific presentation.I Purchased the vehicle and was very happy with the final terrific at demonstration all the features on the vehicle and made a terrific presentation.I Purchased the vehicle and was very happy with the final price etc. Ordered the navigation radio as vehicle did not come with the this option and this was the biggest feature I had wanted in the vehicle. The navigation was installed two weeks after purchase, unfortunately it was the wrong unit. After bringing the issue to the attention of the staff and some discussion in regards to the issue, I was truly happy when Duncan stepped up and said he would get the correct one ordered and installed. They were all very apologetic over the issue and even went so far as to pay for an additional option I was thinking about to make up for the issue. Everyone there truly worked hard to make this right and to make sure that everything was right. Extremely happy with the dealership and with the whole experience. Will be buying my next vehicle from them again. Thanks to everyone involved in this deal More
by coyoterunner
January 27, 2013
The Jeep Wrangler wouldn't start during this cold spell. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. More
by LSCMinCT
January 26, 2013
I just purchased our pacifica 2007 and it needed to be checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions..we had the car in the next day and the service was top notch...i will continue to use Joe Platt for all my needs...I did stop at the the madison chrysler first...they were the worst to talk too and deal with..so glad I called branhaven and found Joe and all the associates there...I will tell everyone about this dealership. More
by carla1950
January 24, 2013
We enjoyed working with Ralph when purchasing a jeep cherokee limited for our son. Ralph was knowleadable and put us the customer first. He listened to what we needed in a car, what we needed it for, cherokee limited for our son. Ralph was knowleadable and put us the customer first. He listened to what we needed in a car, what we needed it for, and how much we were willing to spend, etc. He worked the best deal out for us, he made it work. He was not pushy at all but got the job done, he sold us this car. My husband is not a car person, so this sale was a good one. We would highly recommend him to our family and friends. More
by sharonwalsh
January 21, 2013
THE SERVICE MAN JOE PLATT WAS VERY PROFESSIONAL AND CURTIOUS DID'NT MIND TAKEING THE TIME TO LISTEN AND AFTER SERVICE TO EXPLAIN WHAT WAS DONE TO ASSURE YOU THAT EVERYTHING WAS TAKEN CARE OF AND IF THE CURTIOUS DID'NT MIND TAKEING THE TIME TO LISTEN AND AFTER SERVICE TO EXPLAIN WHAT WAS DONE TO ASSURE YOU THAT EVERYTHING WAS TAKEN CARE OF AND IF THER WAS ANY QUESTION More
by EFAILEY
January 19, 2013
After "car shopping" for weeks, we went to Branhaven. I had gone online and saw a car that interested us. We went with the intention of just looking around. When we met Jonathan we were so imp Branhaven. I had gone online and saw a car that interested us. We went with the intention of just looking around. When we met Jonathan we were so impressed with his knowledge of the car, willingness to work within our budget, and especially his no pressure customer service. We have dealt in the past with that type and went into Branhaven expecting much of the same. Did not happen with Jonathan. He was so helpful and friendly and we went away with the feeling that we weren't just another sale. He was interested in our needs and worked to get us the best deal. I've purchased cars in the past and when I've left the dealership I questioned my decision. When we left that day I was so excited and happy about our choice. The next day we went to pick up the car and he was just as wonderful. It wasn't an OK I got the sale...see you later! He was genuinely happy for us. He turned us over to Brandon Campbell for the paperwork and again it was not a bum's rush to get through it. Brandon was great too. When it came time to get in our new car Jonathan walked us out and even took a picture of us with the car. I am so impressed with this car dealership and will tell all my friends if they are ever looking for a car to go to Branhaven. We love our car! Thanks Jonathan Dottie Trufan 2013 Dodge Journey More
by dmt1346
Employees Worked With
