Branhaven Jeep Chrysler Dodge Ram | Page 124

After you walk out with your keys to your new car They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased 2 others 1 year prior), have had constant issues with it and have made 6 visits for the same problem to service. While Sam is the only one at this facility that I can now stomach speaking to because he seems to be the only one that understands my frustration, I have yet to get an actual call from the owner even after MULTIPLE messages left on voice mail, with the receptionist and email. And my car still has its issue. I will never purchase a car from here ever again, and I will be sure all my friends know as well. And this is the email I wrote to the Dealer Principal on May 8th and have yet to get a call, and the response I got was "I'm very concerned about your radio" my radio!! If that's the only thing your concerned with then there is a problem Robert, I have been trying to reach out to you very unsuccessfully since last Thursday. Myself and my husband have had various issues with your dealership that are not very positive. And as of late your staff there have reached an all-time low so much that myself and my husband will absolutely never shop at your facility again. I expressed my frustration to Sam in service and he advised me over a week ago that I would hear from you directly. First, my husband and I in the past 3 years have purchased 3 vehicles from your dealership. We also referred many co-workers to your facility. First problem, my husband leased a new Dodge Ram back I believe in 2012, we put down over $7000 cash on this offer, once his lease was recently up we tried MULTIPLE times to get a hold of your finance department to see what our options were with no callback from Brandon. At one point we were told “he is so busy your best bet would to be to just come in” yet when we bought all 3 vehicles he was readily available to get all the contracts written up! Jason was finally able to get a hold of him and he came in to trade in the vehicle and was told “you have too much negative equity in the truck” NEGATIVE EQUITY??? We put 7 THOUSAND dollars CASH DOWN!!! Well little did we know, we went to another dealership and was told that with the leasing option you gave us, if we were to trade the vehicle in that a “premium” would have to be paid. So we had no other option but to buy the truck outright at the end of lease. Seems like a very sneaky way to get your customers to buy at lease end. Secondly, I leased a jeep back in 2012, decided it might not be the right vehicle for me, so I traded it in for a 2013 Dart turbo. No issues with the trade in, but after a year really wasn't in love and had been having many issues with the radio (which we will get to) so I went down took a peek at a few other vehicles and a few days later was called to come down and see what you all could do for me for a trade in. myself and my husband drive down and Duncan without even looking at the vehicle said, “no way, you got a great deal, we cannot get you out of it” I said ok and left. About a month later I received another call from a young lady stating I should come down right away because you guys had some amazing sales going on and were willing to get me out of my lease early. I went down, asked for the person who called me and Duncan promptly sent over John to tell me there is no way I can get out of my lease and sorry for the phone calls, but it’s not possible. So that makes two trips to a dealership that called me to come down! Thirdly, I have been back to service 6 times for the same issue and it hasn't been escalated to management? On multiple occasions the touch screen in my vehicle has gone black, unable to push any buttons and frozen. I've been told that the screen was replaced, the components have been replaced and there is nothing else that could be the problem, however I STILL keep having the same issue. The last time I was in for the same problem was last week, Sam had appreciated my composure and thanked me for being so patient. Well my patience went out the window when I received a call from Sam on Thursday telling me “Chrysler was here and there is nothing they can do” nothing they can do??? My radio is not functioning as it should. Back a few months ago, the 4th time I was having the issue I was lucky enough to catch a video with my phone of the radio malfunctioning and I came in and showed Sam the video, his response was Steph I believe you. I said well I just wanted to show you so that you people don’t think I am crazy. Fast forward to this time, he wants another video and stated unless I can get a video they were not willing to replace anything else. So your service team is suggesting I illegally and unsafely carry my cell phone with me at all times waiting for my radio to malfunction even though I already showed Sam a video?? That is when I asked to speak to Chad. Chad came on the phone explained to me the same things Sam did and I mentioned the suggestion of the illegal and unsafe recording and he backed off and got very defensive telling me he does not suggest that and none of his employees would suggest that. Well, your service rep just did!!! I was very upset and he was doing absolutely nothing but escalating the issue with his extremely unprofessional attitude. I asked to speak with a manager and he stated they were on vacation, I then asked to speak with you and he told me that you were unavailable. He sensed my frustration, but was very sure to tell me to “have a fabulous day!” making me even more furious!!! I then spoke to the service team over at my company who are very well familiar with your service department and they suggested I call back and gather some info. Well that set Chad off and he was unwilling to assist me. I asked him if the parts that were replaced were ordered or something in stock at your facility. He confirmed they were ordered. I asked him if I could see the recipes of the items ordered for my vehicle and he became extremely defensive and told me “absolutely not Mrs. Rispoli!” this led me to believe what I was being told just might be correct. customers being told that things are being ordered and completed but that not actually happening. And I suggested that the work may not have been actually completed and from there on he was not willing to speak with me any longer. If the parts were ordered and placed in my car then why the issue of not providing me with proof? I don’t see the issue here. Maybe you can give me some insight. And lastly, I was just wondering if you were ever advised that I was actually involved in a motor vehicle accident while at your facility? I was retrieving my vehicle from service (again for a radio issue) and one of your sales people was in a vehicle with a customer and he hit me head on. I never received a call to make sure I was ok either, this to me was another sign of a dealership that really doesn't care once their customers walk out the front door. I will be writing my review online about your dealership and I will be sure everyone at my job knows about all of these issues that keep piling on. Totally not the dealership I thought I was dealing with and certainly will not be returning! If you have any questions please feel free to call myself and my husband. More