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Brandon Tomes Volkswagen of McKinney
McKinney, TX
1,367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,367 reviews
July 23, 2023
Shane was great; quick communication and attention to detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. detail. Got us in and out in a reasonable amount of time and had the vehicle ready when we arrived. More
by L-WRIGHT-1980
Verified CustomerEmployees Worked With
Shane Potts
July 23, 2023
Original service rep gave me a hard time about providing a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable availa a credit instead of giving me a refund for $150+ alignment charge covered by my extended warranty. Service manager remained to be “unavailable available” for three days who begrudgingly authorized a second, helpful service rep, to issue a refund to my credit card which required three weeks to process because of “dealership policy”. More
by GORDON06712
Employees Worked With
I was not given the name or contact information of the non-existent service manager, Shane Potts
July 22, 2023
I found the vehicle online that I was interested in and sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through th sent an inquiry in. Said reached out to me quickly and was able to answer questions and set up an appointment for me to come in. We worked through the deal quickly and I’m happy with my purchase. Everyone I interacted with was friendly and welcoming. More
by Natalie
Employees Worked With
Carlos Benavides, Saud Fuad
July 22, 2023
Lance was wonderful. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. Helpful, sweet, genuine and low key he was exactly what a salesperson should be. Cant say enough good things about Lance. More
by Tamara
Employees Worked With
Lance Lovern
July 21, 2023
What an awesome experience I had buying my 2023 jetta! Great atmosphere, great sales representatives, especially keegan! Definitely will be back for my next Volkswagen! Great atmosphere, great sales representatives, especially keegan! Definitely will be back for my next Volkswagen! More
by 93jeffstang
Employees Worked With
Keagen Smith, Carlos Benavides
July 21, 2023
I made an appointment for 9AM on Monday. When I dropped my car off, for a broken latch in my hatchback, I was informed that it would take 24 to 48 hours just to diagnose the issue, Why make When I dropped my car off, for a broken latch in my hatchback, I was informed that it would take 24 to 48 hours just to diagnose the issue, Why make an appointment if your keeping my car for 24 to 48 hours just to diagnose? A tiny bit over 24 hours, I received a call stating that my lock was faulty and that a new one was ordered. They also stated that my car would be completed by end of day on Wednesday. I called around 1PM on Wednesday to see if my car is done just to find out that they have not touched my car and it will possibly be completed by end of day on Thursday..... Four days for a faulty lock? Seems a bit excessive?? More
by wtesch3
Employees Worked With
Jonathan Crooks
July 21, 2023
Sales team are like wolves, goofing off at the door waiting for someone to walk in. Cussing in their offices yelling at each other and laughing across the hall. Loud and disrespectful to the few client waiting for someone to walk in. Cussing in their offices yelling at each other and laughing across the hall. Loud and disrespectful to the few clients they had in the building. Pushy financial team and bomb-bard you with ideas you say you’re not comfortable with. No one listens to your needs or wants. It’s very obvious they just need sales. Bathroom was unclean and I never even got to meet a manager or a higher up about the process. Seemed sketch. Didn’t like the sales team. More
by Yousuf
Employees Worked With
Chase Windham, Amos Bowen, Melodie Uhley, Carlos Benavides, Saud Fuad, Haley Studer
July 21, 2023
Very friendly employees. Each and every one that my husband and I came in contact with answered all of our questions and made us feel right at home. We appreciate the outstan Each and every one that my husband and I came in contact with answered all of our questions and made us feel right at home. We appreciate the outstanding service! Will definitely continue bringing our car there fof service! Thank you all. Great job! More
by bjandersen
Employees Worked With
Jonathan Crooks
