Brandon Tomes Volkswagen of McKinney

Dear Vince, I am writing to you in regard to Dave Dear Vince, I am writing to you in regard to Dave Snow, the salesman who worked with us on our recent Jetta purchase in December, 2010. Although Dear Vince, I am writing to you in regard to Dave Snow, the salesman who worked with us on our recent Jetta purchase in December, 2010. Although this message is belated, on behalf of my wife, Maria, and myself, I wanted to tell you how pleased we were with Dave’s patience and professionalism throughout the sales process. As you may recall, we are the customers that were purchasing a base model 2011 Jetta for my wife, back on December 10, 2010. However, on the evening we were to take delivery, we discovered that the base model did not include cruise control – an essential feature for my wife. Rather than trying to convince us that cruise control was not essential – for the sake of making the sale – Dave quickly acknowledged that not only was he unaware of the absence of cruise control on the base Jetta, but Dave also quickly nullified the sale, acknowledging the mistake and validating my wife’s opinion about that particular vehicle for her purposes. In other words, Dave – perhaps without knowing it – made the sale that evening in both our minds. We awkwardly parted company that evening. However, Dave continued searching Volkswagon’s inventory for another vehicle that might better meet our needs. While we certainly had the option to shop elsewhere at that point, both my wife and I were so impressed with his ability to put himself in our shoes that, for us, there was only one car salesman. We ultimately purchased a Certified Pre-Owned 2008 VW Jetta (with cruise control, of course) with Dave’s help. It’s a great car with which my wife is very pleased – and where my wife is concerned, that’s saying something ! Which brings me to the ultimate reason for this letter – the fact that throughout the sales process, Dave listened to my wife’s concerns, her likes and dislikes, and was extremely thorough and patient in showing her all the features, taking her on multiple test drives, etc. It was actually quite remarkable, and I want to impress upon you what a valuable person Dave is to your dealership. In a time when the economy has us all worried about our businesses, you have a role model of how a salesman should conduct him or herself. Nothing is more valuable to any sales organization than the capacity and patience to listen and share a prospective customer’s point of view. Our daughter will be graduating college within the next 18 months and I will bring her here, without reservation, to work with Dave when she is looking for a new car. Treat this man well. Your future depends upon it. Kind regards, Carl Reinelt More

Very postitive experience for me from the time I filled out the online inquiry to the time of delivery and beyond. I have recieved several phone calls and several emails just checking up on me months afte out the online inquiry to the time of delivery and beyond. I have recieved several phone calls and several emails just checking up on me months after the sale just checking on me to see if I am completely happy and if I had any questions. I had been to other VW dealerships before McKinney VW, and would recommend McKinney VW over any of the others no matter the distance. Great Experience More

Working with Dave Snow was a pleasure. The reason we stopped in at the dealership was to look at vehicles, not to purchase. We were going to other dealerships that day, but after meeting with Dave and stopped in at the dealership was to look at vehicles, not to purchase. We were going to other dealerships that day, but after meeting with Dave and driving and checking the Jetta we decided to buy the car. The nicest thing about this dealership was absolutely no pressure, quite different than other places we had visited. More

I have bought my last 2 cars from Dave Snow. He is very friendly, knowledgeable, and a trustworthy person. I feel he wants to make the customer happy and not just concerned with making a sale. He is grea friendly, knowledgeable, and a trustworthy person. I feel he wants to make the customer happy and not just concerned with making a sale. He is great at explaining the whole process of buying a car. I came in without my husband. For the first time I bought a car by myself, and it was an overall great experience, because of Dave Snow. I will be back in the future. More

I called for an appointment to have an oil change and was greeted by the friendly voice of Peter Haley, a Service Manager. When I arrived he greeted me and told me the various things that could be checked on greeted by the friendly voice of Peter Haley, a Service Manager. When I arrived he greeted me and told me the various things that could be checked on my 2003 VW Convertible but put no pressure on me to do more then I needed. The work was done in a timely manner and the car returned to me nice and clean. My experience was far superior to the other dealership in Richardson. I appreciate the positive atmosphere and the manner in which he took care of a rather simple service on my car. More

I was shopping for a VW Jetta for my son. This is his first car. His mother(Patty) and had looked at several cars. We found a Jetta at Boardwalk but it was a bit too much. Mr. Joe Luna met me in the park first car. His mother(Patty) and had looked at several cars. We found a Jetta at Boardwalk but it was a bit too much. Mr. Joe Luna met me in the parking lot. He is extremely professional, knowledgeable and very energetic and wants to help. It was apparent from the onset that I was going to try and buy a car from Joe. Joe kept me up to date on what cars might be available. He called said he might have the car. Well as it turned out it was the right car the right price and perfect for what we envisioned for our son (Jackson) first car. We had a little issue with a static fault trip. Steve Mulholland is the Service Manager for Boardwalk VW. Took ownership and made the car right. He said he would, Steve kept his word. To sum it up we are more than happy with our whole experience, we would recommend this dealership and Joe Luna to anyone we know is looking for a new or used car. Thank you Boardwalk Volkswagen! Regards, Peter M Couzynse Jackson B. Couzynse Patty Watson More

Gene was great!! He will be who I contact for all of my service needs. I had issues with VW in the past on a different vehicle and was not pleased. Gene has changed my mind in regards to the staff of VW. H service needs. I had issues with VW in the past on a different vehicle and was not pleased. Gene has changed my mind in regards to the staff of VW. He is only one associate of many but he was FABULOUS!!! More

The service department was very friendly and helpful. Peter Haley was a great service person. He helped me understand what needed to be fixed on my car and took care of the small issue. One person there Peter Haley was a great service person. He helped me understand what needed to be fixed on my car and took care of the small issue. One person there wan't as helpful and told me on the phone that I could basically only have my car worked on during the weekdays, which was inconvenient for me. Overall it was a good experience. Definitely 100 times better than the Boardwalk Volkswagen in Richardson. More

Boardwalk Volkswagen in McKinney, TX, is a superb dealership. I feel they deserve a top rating due to their excellent sales and service departments. Peter Haley is a superb service associate. He is k dealership. I feel they deserve a top rating due to their excellent sales and service departments. Peter Haley is a superb service associate. He is knowledgable, friendly, and willing to go out of his way to help. It is one of the best dealerships that I have ever been associated with. Would I recommend it to my friends -- YES!! Thanks for making my experience a great one. More

I initially came in for an oil change on my 2008 Passat, but was wanting to purchase a Jetta. I spoke with Marty and told him the things I was looking for. He found it right away and get me in for a test dr but was wanting to purchase a Jetta. I spoke with Marty and told him the things I was looking for. He found it right away and get me in for a test drive. I worked with Sam, Bobby and Marty and were all a great bunch of guys and really worked with me on where I was needing to be to purchase a vehicle. I then quickly worked with Abraham in financing and he was wonderful in explaining everything to me. I have to give a big kudos to Gene May in the service department who is always there to greet with a smile and is very considerate to your time. All in all the service I received at McKinney was wonderful and I always suggest the dealership to anyone looking to buy a new car. More