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Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,360 Reviews

3600 S Central Expy

McKinney, TX

75070

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Showing 1,360 reviews

June 03, 2011

Our experience so far has been very favorable. Willy seems to go out of his way to get things done for us. He has been very helpful and we would recommend him to anyone we know that is looking for a ve More

by khadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
Jun 03, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SportWagen S! Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 30, 2011

I have been with McKinney Volkswagen since 2010. Each and everytime I have visited the facility, the employees has been very friendly and thoughtful. My service guy "Pete" is a very nice gentleman who answe More

by lyrical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
May 30, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Peter Haley and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department! Do not hesitate to contact Peter, Steve Mulholland (our Service Manager), or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 28, 2011

Joe Luna, the manager and the general manager were very attentive, friendly and willing to make the trade-in deal work (which it did) the follow on meeting with the customer relations manager was great too More

by davidnapril
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Luna
May 28, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Joe Luna and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! Do not hesitate to contact Joe, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new GTI Autobahn! Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 25, 2011

I have always dreamed of owning a VW bug. My dream came true due to the excellent service from VW. I love my car. It is the greatest and so fun to drive. Driving to work does't seem mundane. Everytime More

by Bonny Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of the names; maybe Brandon Hill. We had excellent service from the finance man, salesman, guy who put the mats in the car and told me all the features to the mechanic who fixed my truck to the guy who ran the mechanics shop., Brandon Hill
May 25, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Brandon Hill and the rest of us at McKinney Volkswagen. We are pleased to hear you have had great experiences with our Service, Sales, and Parts Departments! Do not hesitate to contact Brandon, Steve Mulholland (our Service Manager), or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 24, 2011

I went in yesterday to take my 2009 Passat in for the 40k maintenance. I have taken my car to the VW dealership for every maintenance, which means I drive over an hour each time I do this. While my car is More

by mikefryer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
May 25, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a wonderful experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new CC Sport! Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 23, 2011

All of my experiences with this dealership have been wonderful. I'm a widow and appreciate being able to trust someone to do what needs to be done and know that it gets down and done well. Everyone is More

by suewag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter - service
May 24, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Peter Haley and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department! Do not hesitate to contact Peter, Steve Mulholland (our Service Manager), or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 21, 2011

I really enjoyed working with Willy Castillo from the first minute to the last. He is very friendly, knowledgeable, and caring. He made me feel special. I could see that he is very professional and ded More

by pat3656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
May 24, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Miata! Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 20, 2011

We are in the market for a Jetta TDI and ready to buy! The car was sold before we even got a chance to drive the car! If this is the type of service you get BEFORE you buy a car, I can only imagine the h More

by Iamltb2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Willy and manager
Jun 03, 2011 -

Brandon Tomes Volkswagen of McKinney responded

Hello, my name is Douglas Lucas, and I am the Customer Relations Manager at McKinney Volkswagen. I just read your review on DealerRater.com. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us. I understand you scheduled an appointment for a test drive two days after your initial contact on the one Jetta TDI we had in stock at the time. That Jetta was in the body shop and would not be available on our lot until the following Wednesday afternoon. Another customer came in the following evening and purchased it sight unseen after given the same explanation of availability (not until Wednesday afternoon) provided to you. I can appreciate you wanted to have the opportunity to test drive the vehicle before purchasing (I would want that myself). This other customer did not want to wait to test drive the car before purchasing; that is their right and their decision. So, the car was never actually available for a test drive. It was only at the dealership long enough to be given to its new owner. I am glad you contacted us in the morning before coming to our dealership to verify its availability. I would like to know how you were treated in that conversation. I hope it was with the respect we seek to provide all of our customers. As a business, we strive to meet the requests of our customers. Unfortunately, sometimes the requests of multiple customers do not mesh with each other. We wanted to provide you the opportunity to drive the car before making a final purchase decision. But we also wanted to provide the other customer the opportunity to purchase the car under their terms - at that moment, before the car was available to drive. I do truly apologize for the inconvenience and for the miscommunication. We wish we had more Jetta TDI's available, but with gas prices being so high lately, TDI's are rare right now, and they are sold as quickly as we get them. We would be happy to provide the opportunity for you to drive a Jetta TDI now that we have them available. If that would be acceptable, please let me know, so I may arrange a test drive for you. Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 20, 2011

I had a great car buying experience with Peregrin. I came into the dealership with no intent on buying that day. I explained what I was looking for and he worked with me and stayed with me and ended up More

by jwillia5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peregrin Guillen
May 21, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Peregrin Guillen and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great pressure-free experience! Do not hesitate to contact Peregrin, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new GTI! Douglas Lucas Customer Relations Manager McKinney Volkswagen

May 17, 2011

Earlier in the day I visited another dealership located next door to McKinney Volkswagen and I was not impressed. As I was leaving that dealership, I decided to visit McKinney Volkswagen and I am so glad I More

by maiyah1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peregrin Guillen
May 17, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Peregrin Guillen and the rest of us at McKinney Volkswagen. We are pleased to hear you had an amazing experience, and are loving your new Eos! Do not hesitate to contact Peregrin, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Eos! Douglas Lucas Customer Relations Manager McKinney Volkswage

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