Back

Brandon Tomes Volkswagen of McKinney

McKinney, TX

4.7
1,360 Reviews

3600 S Central Expy

McKinney, TX

75070

Directions

By Type

Showing 1,360 reviews

June 25, 2011

Joey Debardo went out of his way to make sure we are satisfied customers with this dealership. We have never felt so taken care of by a dealership. We were very impressed with the way he took care of More

by john paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Debardo
Jun 25, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in us here at McKinney Volkswagen. We are pleased to hear you had a great experience with our Service Department! Do not hesitate to contact Steve Mulholland (our Service Manager) or myself if there is anything we can do to assist you, your family, or your friends in the future. Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 22, 2011

I feel like I received a bit of a 'run around' from this dealership. Their communications are terrible, and when you come in to talk to someone they are conveniently not there. That being said, if you are l More

by bobbyray290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Kyle, Doug
Jul 22, 2011 -

Brandon Tomes Volkswagen of McKinney responded

My name is Douglas Lucas, and I am the Customer Relations Manager at McKinney Volkswagen. I read your review on DealerRater.com. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us. After reviewing your file, I do apologize for the lack of communication you received after the purchase of your Corvette. Our Management Team has reviewed your case to see how we can improve our follow up process with all of our customers, both of New and Pre-Owned vehicles purchased from our store. The type of car purchased should not determine the type of follow up care received. But I do want to thank you for your feedback because it gave me the opportunity to find out about your situation. Once I knew about it, I could work with our team to ensure it was addressed to your satisfaction. We want to address our customer's concerns, not sweep them under the rug. Finally, thank you for updating your review to reflect that although your experience was far from perfect, it was improved upon once you made use of DealerRater.com Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 20, 2011

We worked with Jeff French on the purchase of a 2008 Audi A4.He was very professional,honest, and followed through on all his commitments.Would highly recommend him and the dealership to anyone. More

by davisth66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff french
Jun 23, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Jeff French and the rest of us at McKinney Volkswagen. We are pleased to hear you had a very good experience! Do not hesitate to contact Jeff, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Audi A4! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 19, 2011

Willy Castillo was a pleasure to work with--very knowledgeable, easygoing, and worked hard to find me the car I really wanted. I would gladly recommend Willy to anyone in the market for a new or us More

by bbarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
Jun 23, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had an enjoyable experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new GLI! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 17, 2011

Jeff was such a huge help with finding me the perfect car! I was distraught with just having lost my old car to major mechanical issues and Jeff was able to narrow down his inventory and narrow a price p More

by sheahcks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff French
Jun 17, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Jeff French and the rest of us at McKinney Volkswagen. We are pleased to hear you had such a good experience! Do not hesitate to contact Jeff, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SEL, and welcome to the McKinney VW family! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 17, 2011

Willy was great he showed me all the Routans. I looked on the net to see where the delarship was. Me and my bff looked at them 1st and i would have taken it at the first look. I won'ted my best half to More

by Johnny Meredith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
Jun 17, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had an enjoyable experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Routan SE! Enjoy your new ride! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 16, 2011

Greetings, My used car buying experience at your Greetings, My used car buying experience at your dealership great. The saleperson, Willy Castillo was very knowledgeable and courteous. I wou More

by jerry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
Jun 17, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had an enjoyable experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta TDI! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 15, 2011

A fantastic experience! The team, especially Dave Snow, did an incredible job from procuring my two new vehicles, coming to terms, delivery, and follow up. The whole process was relaxed, unpressured, and w More

by mgiunta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Snow
Jun 17, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Kevin Teller and the rest of us at McKinney Volkswagen. We are pleased to hear you had a great experience! We want buying a new car to be fun because it should be fun! Do not hesitate to contact Dave, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Tiguan SEL and your new CC Lux Plus! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 13, 2011

This was my first experience buying a car from a dealership and it went absolutely wonderfully. The other dealerships we went to were pushy, trying to make me make a decision before I was ready. Wil More

by hharrison516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Castillo
Jun 14, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Willy Castillo and the rest of us at McKinney Volkswagen. We are pleased to hear you had an amazing experience! Do not hesitate to contact Willy, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SEL! Douglas Lucas Customer Relations Manager McKinney Volkswagen

June 08, 2011

Christopher Pearsall was an exceptional salesperson. Not your average car salesperson, Christopher made me feel comfortable, gave me exceptional guidance towards a new car, not overly ambitious, gave me my More

by Wolverine3571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pearsall,Yvette Gonzalez, Doug Lucas
Jun 10, 2011 -

Brandon Tomes Volkswagen of McKinney responded

I want to thank you for putting your confidence in Christopher Pearsall and the rest of us at McKinney Volkswagen. We are pleased to hear you had an enjoyable experience! Do not hesitate to contact Chris, any of the Sales Managers, or myself if there is anything we can do to assist you, your family, or your friends. Enjoy driving your new Jetta SE! Douglas Lucas Customer Relations Manager McKinney Volkswagen

...
128
...