Brandon Tomes Volkswagen of McKinney

Willy Castillo is the best sales associate! He was very friendly at my first visit and listened to what I was looking for in a new car. He had great follow-up, and when I was ready to purchase there was no friendly at my first visit and listened to what I was looking for in a new car. He had great follow-up, and when I was ready to purchase there was no hesitation on my part to return to VW McKinney and work with Willy to buy a new Jetta. He wasn't afraid to ask for my business and was confident in the product he was selling me. I would reccommend VW McKinney to anyone looking to purchase a new vehicle. More

This was by far the best "new car buying" experience that I have ever had! It was pleasant, professional and expedient. I will continue business with Willy and Boardwalk. I will recommend thi experience that I have ever had! It was pleasant, professional and expedient. I will continue business with Willy and Boardwalk. I will recommend this dealership to everyone that I know! I am no longer intimidated to visit a dealership...WOW! Thanks to all! More

Ty Estes was very welcoming and knowledgeable. He never appeared to be pushy but was very patient in answering all our questions and helping us in deciding the best car for us. I will definitely consult hi appeared to be pushy but was very patient in answering all our questions and helping us in deciding the best car for us. I will definitely consult him when I wish to buy my next new car. I highly recommend him to any potential new car buyers. More

Everyone was very friendly and easy to work with which made for a positive car buying experience. I did not have to deal with unnecessary back and forth negotiations and haggling. Even after the purchas made for a positive car buying experience. I did not have to deal with unnecessary back and forth negotiations and haggling. Even after the purchase the dealership makes you feel like you are part of the VW family instead of just another customer. More

awesome service. Very knowledgeable on their vehicles. Doug walked us through every step of owning the car and all the electronic and wireless/cell applications. great customer service in the garage also Doug walked us through every step of owning the car and all the electronic and wireless/cell applications. great customer service in the garage also, looks like a hospital its so clean. Have a great feeling going there, plus normal services are free for 3 yrs! More

If you are concerned about being treated well, receiving a fair & honest deal, here is my advice ... buy where the people who work in the auto industry buy. If a dealers vendors buy from them, that's a dar a fair & honest deal, here is my advice ... buy where the people who work in the auto industry buy. If a dealers vendors buy from them, that's a darn good indication the dealer is indeed reputable and will be around after you buy the car! When we went shopping for a new family van, our neighbor who works in the auto business told us who to stay away from. Of course we didn't listen at first. Then we came to this store, which she DID recommend and drove out in a Routan AND A JETTA. Our salesman was Ty and he puts to rest the car salesman stereotype. You won't find Ty running back & forth asking permission for this or that, gone is the paper you need to sign with an amount written down, or the hidden fees adding $100 on to your payment. The manager, Darren, is always around introducing himself, making sure existing & potential customers are happy. No arm twisting or second guessing from Darrin; he truly wants to make sure your buying experience at this store exceeds expectations. Got a question ... he will answer it on the spot. Everything is transparent, no secrets at this store. Financing is always the most brutal part of any car buying experience. Joe Verhey makes the process smooth and more importantly simple. The best part ... NO surprises. Ty & Joe clearly worked together which ensured a perfectly painless process. Doug completed our delivery by demonstrating each option our vehicles had and then added our phones to the bluetooth system! I challenge anyone from VW corporate to ask Doug a question (on any of their models) to trip him up ... it just won't happen. More

GREAT car buying experience! I will tell everyone who needs a new car that VW McKinney needs to be their first stop. Thanks to Ty, Darren, Susan and Douglas for helping me with my new car purchase!! needs a new car that VW McKinney needs to be their first stop. Thanks to Ty, Darren, Susan and Douglas for helping me with my new car purchase!! More

My experience with Dave Snow and Boardwalk Volkswagon of McKinney was phenomenal! In all, I have purchased 6 new vehicle's in my life and this was by far the quickest and most pleasant experience ever! Dave McKinney was phenomenal! In all, I have purchased 6 new vehicle's in my life and this was by far the quickest and most pleasant experience ever! Dave was amazing! Dave was very accommodating and willing to listen to what I was looking for in a vehicle. He was very understanding and not pushy at all. He was extremely professional and knowledgeable about his product. I appreciated that he was not trying to sell me something that I did not want or could not afford. I can tell that Dave truly cares about his customer's and not simply trying to sell a product. With the help of Dave Snow, I had the honor to purchase and drive the dealerships first 2012 Tiguan out of the showroom floor!! I have diven my 2012 Tiguan for 1 month and truly love my vehicle! I am very happy and feel I made a very wise purchase. I would highly recommend this vehicle and this dealership to anyone. I will certainly return to Volkswagon McKinney in two years to purchase my daughter's first vehicle and I sure hope that Dave will help me again. Sincerely, Sylvia Yarbrough More

I had been to several dealerships already and was just going down the line as there are several in a row. I happen to spot a car that fit my profile that I was looking for but it was a little higher than going down the line as there are several in a row. I happen to spot a car that fit my profile that I was looking for but it was a little higher than I was wanting to pay. It was a nice car. Willie came out to talk to me and let me take for a test drive. The car ran great and was in great shape as well. It was a CPO and looked new even though it wasn't Now understand that I arrived at McKinney Volkswagen at 6:00 PM on Labor Day. We talked and went to run the numbers and we were able to agree on a price that I could live with. We did the paperwork and I drove it home that night. Did I mention that I was home by 8:15 PM? Mike and Willie were both very helpful and were willing to work with me on the price and financing. I drove away with a nice little 2007 Rabbit 2.5 and what was basically a pretty pleasant experience considering most people rate going to the car dealership below going to the dentist. I found the staff knowledgeable and friendly. I had to go back to get a key fob for the car. There was some issue with the programming with it so I was unable to pick it up right away but they put me in a loaner car and took care of it for me. I would definitely go back and I would definitely recommend McKinney Volkswagen to other people. More

UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I recently took my 2011 Jetta TDI for the 20k mile included service. They listed the wrong spec of UPDATE AT BOTTOM... DO NOT GO THERE FOR SERVICE! I recently took my 2011 Jetta TDI for the 20k mile included service. They listed the wrong spec of oil on the invoice (505.00, not 507.00), and did not change the fuel filter! This is crucial on diesel engines. I called the service manager, brought it back & got a loaner. The purpose of having a Sat appt in the first place was so I wouldn't have to take off work for service. Bringing it back & picking it up on the Tues after the holiday was not in my original plans. Then the next day I hear some scraping from underneath driving down normal city streets. Come to find out, the tech didn't put the plastic belly pan on properly & it was scraping as it was hanging so low. Also, when I opened up the hood to check things out, the work done was very sloppy. Oil splatters, fuel filter housing not cleaned. The tech also checked the box stating the air filter was dirty but didn't bother to even clean it out a minimal amount. I took a vacuum to it after cleaning out a few bugs that they could've easily cleaned out. This service was included in the purchase price, so I'm sure I paid for it somewhere along the line. The price listed was $349!!! It wasn't worth $9. So, not only did they mess it up once, they managed to mess it up twice. Brandon Hill, the service advisor, did fine. He was helpful & tried to make it right. Steve Mulholland, the service manager, tried to make it right as well. The person responsible for the mistakes were the mechanics working on my Jetta. They are the ones who sign their names & are ultimately responsible for making sure their work is done properly. The first service tech was #3063. Not sure who the second one was, they printed an amended version of the original invoice for the second screw up. UPDATE (9/21/11): I was contacted by Douglas Lucas, the Customer Relations Manager. We went over what was & was not done & he made it right. He can't go back in time but he was able to leave me satisfied at the end of our conversation. I appreciate his assistance. More