Brandon Tomes Volkswagen of McKinney

Dear VW McKinney My 2008 Passat Wagon was having Dear VW McKinney My 2008 Passat Wagon was having issues with a check engine light and would rev erratically at idle, and also needed an update rega Dear VW McKinney My 2008 Passat Wagon was having issues with a check engine light and would rev erratically at idle, and also needed an update regarding a steering coloumb lock recall. I called to book my car in for service the day before Thankgiving. I was very pleased that my car was able to be booked in over the holiday. The service team worked on my car through Thanksgiving and had my car back to me by Friday. I also had a regular service performed on the car. When I went to pick up my car, I was very pleased to find out the issues with the check engine light were due to a previous recall and would be covered under a factory extended warranty, and was corrected to me at no charge. VW could have easily kept their mouth shut and charged me for these repairs and I would have been none the wiser. I'm very pleased theres still honesty at VW and my car was supported. My greeting at the dealership upon my arrival was warm and relaxed. I talked with Gabrial Richardson regarding my issues. I am a VW enthusiast with an engineering degree and know my car VERY well. I was pleased to say Gabrial Richardson was very knowledgeable and was good to talk to about my car. This is my 7th VW and I'm still pleased with the quality of the product and the excellent service I recieved at McKinney VW. My 8th VW will hopefully be a 2012 Golf R, once they arrive early next year providing I can get my hands on one... I would love to have McKinney reserve one for me if possible. Thanks again for an excellent product and service... Mike King More

McKINNEY VOLKSWAGWEN IS A VERY COURTEOUS & PROFESSIONAL DEALERSHIP. EVERYTHING DURING THE PROCESS OF PURCHASING OUR NEW VOLKSWAGEN WAS EXCELLENT. I WOULD RECOMMEND THEM TO ANYONE. DAVE SNOW PROFESSIONAL DEALERSHIP. EVERYTHING DURING THE PROCESS OF PURCHASING OUR NEW VOLKSWAGEN WAS EXCELLENT. I WOULD RECOMMEND THEM TO ANYONE. DAVE SNOW WAS VERY HELPFUL DURING THE WHOLE PROCESS. HE WAS VERY PATIENT WITH ME WHEN I CALLED NEARLY EVERY DAY FOR THE STATUS ON THE ARRIVAL OF OUR NEW CAR. I KNOW HE IS SO HAPPY IT FINALLY ARRIVED. More

I enjoyed my experience at McKinney VW and felt like the sales people were very knowledgeable. I felt respected and would recommend the dealership to others. sales people were very knowledgeable. I felt respected and would recommend the dealership to others. More

Out of all 3 service/maintenance visits I've had (covered by warranty), this visit in November 2011 is the best experience I have had with VW Mckinney dealership. Adviser/Service manager was very courteous, by warranty), this visit in November 2011 is the best experience I have had with VW Mckinney dealership. Adviser/Service manager was very courteous, attentive to details, and made sure I have all questions answered and service needs met. More

Thank you McKinney Volkswagen. Willie was great to work with , very friendly and helpful. We appreciated all the attention and assistance. We love our Volkswagens... we have now owned three! Mark and Lisa with , very friendly and helpful. We appreciated all the attention and assistance. We love our Volkswagens... we have now owned three! Mark and Lisa More

I have to say I have never been so happy with a car dealership like I am with you all . From Gene , Willy , Amanda , June , Jose and the maintenance group especially the guy that worked on my car. dealership like I am with you all . From Gene , Willy , Amanda , June , Jose and the maintenance group especially the guy that worked on my car. From the moment I walked into the building I felt like like I was at my second home. Very warm, friendly and personable. Gene set me down to let me know what was going on with my car step by step so that there would be no surprises. Having to be there for a while, June noticed I needed lunch but did'nt have a way; so Amanda was kind enough to go get lunch for me. Jose provided exceptional customer care and great conversation making the stay pleasant. Willy did everything from trying to sell me a car to telling fun clean jokes to keep me smiling. Whenever I get back in the market to purchase another VW, he will be the first person I look up. I will always be committed to taking my Passat to Mckinney whenever I need service....my second home. More

My rating is based on the following: My first contact My rating is based on the following: My first contact with your firm was via online regarding a used vehicle. I had never contacted a dealer onlin My rating is based on the following: My first contact with your firm was via online regarding a used vehicle. I had never contacted a dealer online before, but was not impressed. No one replied to my request for a call from sales as well as the fact that I applied for credit approval and never heard anything back. I knew my credit was very good and it wouldn't be a problem getting a loan, but I wanted to confirm vw credit iterest rates so I could compare. I had stopped by late one evening to view the used car I as considering and also viewed a new one that interested me. (both were out in the lot). No one waited on me, which was good because It was after dark and I didn't really want to be approached by a sales person at that point. --Fact finding only-- The next day or 2 I made up my mind that I was going to buy and wanted to do so before the vehicle I was interested in was sold. I called the dealership to see why no one was responding to my online request and Jeff French took my call. Everything after that went great. He followed up, got answers to all of my questions on price, financing etc. When I arrived at our appointment he was patient as I vasilated between the used car and the new one. Had me drive both, explained both in a very knowlegable way and allowed me to decide which was best for me. Thats what sold me. At 56 years and having purchased my share of new vehicles I just need the facts - - I'll make the choice. Jeff understood that and did a great job. In the past I have purchased from VW Richardson twice(good experience) - The vw dealer in Irving (Horrible experience) and I started this car hunt at VW Lewisville a month ago (not bad, but not good either) Thanks again Jeff French for making this purchase quick, easy and enjoyable. Greg Collier More

Hi, I recently visited Boardwalk VW Mckinney to purchase a used SUV. I was approached by sales agent Willy Castillo. Willy was extremely friendly and cooperative. We were treated with respect. Willy answere a used SUV. I was approached by sales agent Willy Castillo. Willy was extremely friendly and cooperative. We were treated with respect. Willy answered all of our questions to the best of his ability. We picked up a nice vehicle and one within our price range. On the whole we had a pleasent experience. I would certainly recommend this dealership to a prospective car buyer and if possible ask for Willy.. More

We would definetly recommend VW of McKinney. Our experience with our last two purchases at VW McKinney have been good. We had the pleasure of having two sales reps, Willy and Bobby. Both were top no experience with our last two purchases at VW McKinney have been good. We had the pleasure of having two sales reps, Willy and Bobby. Both were top notch. We never felt pressured, they were upbeat, helpful, super knowledgeable, and responsive to our requests. Overall we had good service all the way around. If you're in need of a new car you should give your buisness to this dealership and ask for Willy or Bobby to assist you in your purchase. You will not be disappointed. :) More

Buying our Jetta at McKinney Volkswagon exceeded our expectations. From the very first contact with our sales person Chris Pearsall, until the final contact with Doug Lucas, we were treated as a valued expectations. From the very first contact with our sales person Chris Pearsall, until the final contact with Doug Lucas, we were treated as a valued member of the "family". We had walked into the dealership to inquire on a diesal Jetta, we thought we would have to order one. Not so, since tradign in my Expedition my 180 mile round trip to school every day has paid for my car payment in gas savings alone. I have recomended, not only our Jetta but more importantly our buying experience with Chris to everyone I talk to. Thank you for a great experience. We will be back for a second car in a few years. More