Brandon Tomes Subaru

Very good service department. Really bad sales experience. We went to Tomes Subaru in McKinney and Subaru of Plano. Both sales departments--right up to the sales managers--were unbelievably disorganized and un We went to Tomes Subaru in McKinney and Subaru of Plano. Both sales departments--right up to the sales managers--were unbelievably disorganized and unresponsive to our specific requests. I called Tomes first and after telling the salesperson that we wanted to trade our Subaru for another Subaru. I explained my time was limited and he promised it would take no longer than 30-45 minutes. I drove there at my appointed time only to find out the salesperson had not followed through on any of the three things I asked: 1. The dealership did not have anyone to appraise my car as promised, so while talking to someone else, my salesman literally tore out of the Subaru dealership to take it to the Ford dealership for appraisal (without my permission.) 2. He had not pulled my car information or lease information on the model I was trading (in spite of giving him the info needed.) 3. He had not pulled the new model I wanted to drive up, so another salesman had to take down my request and search for a car to test drive. Upset, I went to tell the sales manager of my experience while the new salesman who had volunteered to help me listened. The sales manager apologized, I again explained what I wanted and they promised to get back with me. That never happened--until 5 business days later. In the meantime, we drove out of our way to Huffiness Subaru. This dealership may not look big and glamorous (who cares), but Mike Bresnahan did a great job in all aspects. In addition, the F&I guy was great too. This feels like a 'down home' type of dealership. We bought a car that day and drove it home. I will definitely drive out of my way the next time to Huffiness when I'm ready to buy or trade. More

Very Happy Buyer Just purchased a new Subaru Outback Limited from Brandon Tomes Subaru. Our sales person, Martin Slattery,was excellent. I absolutely hate car shoppi Just purchased a new Subaru Outback Limited from Brandon Tomes Subaru. Our sales person, Martin Slattery,was excellent. I absolutely hate car shopping, but Martin managed to make the whole experience the most pleasant I've had yet. I was pleasantly surprised by the value they gave us for our trade in, as well as the deal we got on my new outback. Martin was very thorough and patient while dealing with my indecision and explaining / demonstrating all the features on my new car.I could not be happier. And I'm sorry I don't remember his name, but the finance guy was way cooler than the last one we dealt with for sure. More

Buy your next car from Martin Slattery Martin Slattery treated us with the utmost respect in our purchase of a fantastic Outback. Martin is an expert in every part of a Subaru vehicle. He h Martin Slattery treated us with the utmost respect in our purchase of a fantastic Outback. Martin is an expert in every part of a Subaru vehicle. He helped us greatly. My wife and I really appreciated his attention to detail! More

Don't just dealership by their website! We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone We purchased an Outback a few months back.. Love our sales guys. So, we gave it 5stars. But, when we called a couple of weeks ago for service.. Noone seems to be there. The 1st voicemail said that I reach someone in construction. Then, I tried again a few days later and call the main line to redirect me to service and yet again go to voicemail. This should not happen. It should go back to main line or give me an option to do so. NOT VERY IMPRESS WITH THE SERVICE AFTER PURCHASED. go to Huffine in Denton... You will thank me later. More

Buying cars for 25 years and this was the worst experience Certified pre-owned WRX won't pass inspection and the used car manager says they are not repairing it, due to cost$. ECU with aftermarket tunes, BT Su Certified pre-owned WRX won't pass inspection and the used car manager says they are not repairing it, due to cost$. ECU with aftermarket tunes, BT Subaru sent it to AWD tuning they tried resetting/restoring to factory specs and it doesn't work. Service dept. confirmed it needs new ECU! Waiting for a legit response from the dealer..................................................... Purchase date 7/31/15, returned it to the dealer 5-6 times and still have the same issue, it will not pass inspection. Is this legal to sell a car with a failing inspection? Sales guy was the highlight of this deal- Junior was our sales guy and he was excellent! Very professional and respectful throughout our purchase. More

Bait and switch tactics Terrible buying experience. They had a car on their web site for 26k, I test drove it and tried to make a deal and suddenly the price was 31k. When Terrible buying experience. They had a car on their web site for 26k, I test drove it and tried to make a deal and suddenly the price was 31k. When I told them about it they just said the price is 31k. They also low balled my trade in, saying there was something wrong with my transmission, which I had checked out at the Chrysler dealer and they said it was fine. I bought a Subaru at Huffines in Denton, and they gave me 2k more for my trade than Tomes offered. I live in McKinney but would suggest to anyone to drive to Denton to buy a Subaru. It was one of the best buying experiences I have ever had, very fair, low pressure, and extremely pleasant and helpful. They actually appreciate your business there, not like Tomes. More

One of the worst Subaru dealerships in the DFW metroplex Don't be conned by their "low pressure" sales techniques. The only reason they do that is to get your confidence. (That's where the term conmen come Don't be conned by their "low pressure" sales techniques. The only reason they do that is to get your confidence. (That's where the term conmen comes from. "Confidence men") In my own experience, everything looked good going in. But when we tried to make a deal is when everything began to go sour. Then it went from bad to worse. The last I heard from them was a follow-up phone call when I told them I bought a Subaru elsewhere. The sales manager then insulted me and hung up in my ear. I'll never forget it. The guy was just plain RUDE!!! I've bought a lot of new cars in my day, and dealt with many dealerships, for sales, service, and parts. It amazes me the really bad ones manage to stay in business, but somehow they do. This one even got written up in the official Subaru magazine. How they managed that I'll never know. My only advice is to go elsewhere. It is NOT worth a trip here if you don't live nearby. Don't waste your time with these clowns for sales or service. They're just too sleazy. More

Worth the Drive From Florida We were in the market for a used Hyundai Elantra GT with a power driver seat and automatic transmission. They're extremely rare, so I spent weeks stal We were in the market for a used Hyundai Elantra GT with a power driver seat and automatic transmission. They're extremely rare, so I spent weeks stalking Autotrader. When one in a color combination we liked, with low mileage, popped up at Brandon Tomes, we called immediately. Roger took great care of us from that point on. As we live in Central Florida, we couldn't just go in and make a deal the traditional way. Instead, we sent 42 photos of our trade-in by email and did the entire deal by phone and email. It was a very easy negotiation and Roger could not have been more helpful. He was always available to take our calls, and answered all of our questions honestly. We finalized the deal on a Thursday night, and Roger got the manager to agree to hold the car until we could get there on Saturday. We had preapproved financing from a local Florida credit union, and had to sign the loan papers before leaving for Texas. Our agent was a bit reluctant since we hadn't seen the car, but a speakerphone chat with Roger eased his concerns. We arrived at Brandon Tomes on Saturday afternoon, and the car looked showroom new. It actually had 7k less miles than advertised due to the used car manager's error, but they did not ask for any more money, just congratulated us on making a great deal. There was a small hiccup in the finance manager's office. They use a service to figure taxes etc. for cars titled outside Texas, and the service said our bank draft was $269 short. This was due to a fee Florida charges on first time registrations, but did not apply to us since we were transferring our Florida plate. Robby, the finance manager, was very understanding when we explained, but couldn't verify at 7:30 on a Saturday night. So they took the bank draft and let us take the car to Houston, where we planned to spend a few days with family, on a dealer tag with a loaner agreement. On Monday morning, Robby confirmed that we were correct about the fee, and Roger emailed us a buyer's tag. At our request, the dealership also corrected the mileage on the Carfax so we won't have any inconsistencies down the line. I didn't believe in the idea of an honest used car salesman, but Roger truly is. The entire dealership was friendly, honest, and transparent. They gave us a very fair price for our trade in, and the car we bought was priced to sell. It drives beautifully, and we are ecstatic. We drove over 1000 miles each way, and would gladly do it again. Roger and Brandon Tomes Subaru are truly top notch! More

Great Service from Joe Rigoli After a few weeks of car shopping, my nephew and I spent a few hours of discovery at this Subaru dealership. First, we didn't buy a Subaru at this de After a few weeks of car shopping, my nephew and I spent a few hours of discovery at this Subaru dealership. First, we didn't buy a Subaru at this dealership because they did not have the Subaru we wanted and there was one down the road at another dealership that worked for our needs better. Second, I'm not writing a review on the other dealership we bought at. I simply wish we could have bought our Subaru here, but we will likely bring out car here for service. The dealership itself is not like others. I've been to a lot of dealerships, dozens throughout the metroplex--high and low end. This place stands out: a. customer pics in windows, halls, and tons of them. b. low key, low stree, low pressure. They wear jeans and sneakers. They staff have their own desks and their own pics on their desks of family and fun stuff. c. The service center only has chairs for about 10 customers--that should be a huge clue here folks. NOW ABOUT JOE. Joe is straight forward, patient, honest, and reasonable. It's that simple and that rare. He was willing to bring in the car we wanted, and willing to work with our needs. He never once made my 20 y/o nephew feel bad. He didn't look at us with questions about how he can afford a car, or stop him from any test drives, and in fact he didn't even ask about financing. He just made my nephew feel like he came home. Thanks to all involved. More

In July my wife and I were car shopping for my next car. We weren't ready to buy but were looking for our next purchase. On a hot July day, Kyle spent a ton of time with us and answered all our questions. We weren't ready to buy but were looking for our next purchase. On a hot July day, Kyle spent a ton of time with us and answered all our questions. Based on his knowledge, we decided to buy a 2014 Outback but weren't financially ready to pull the trigger. Over the next few months he answered questions by email and checked in on us from time to time. Finally we went in on 12/27 to make the purchase. We did one more test drive to be sure and asked a few final questions. We were able to settle on a price after less than 30 minutes of negotiation. Their first offer was close to what I wanted to pay. Finance was quick and friendly. She answered all of our questions and made it as painless as possible. Finally Kyle went over the final dealership walk through and delivery of the vehicle. We were so blown away during our experience. We expected an all day affair and were pleased when it turned out to be only a few hours. It was all due to a great dealership who I would recommend to anyone. More