Brandon Mitsubishi | Page 6

I had a wonderful experience at Brandon Mitsubishi! Mike, the sales manager, was patient and helpful. He made the car-buying process enjoyable and stress-free. The dealership's pricing was fair and tra Mike, the sales manager, was patient and helpful. He made the car-buying process enjoyable and stress-free. The dealership's pricing was fair and transparent, and Troy, the finance manager, made the financing process smooth and efficient. I am extremely satisfied with my purchase and the outstanding service I received. More

My visit to Brandon Mitsubishi was outstanding! Jorge, the sales manager, provided excellent assistance. He was patient and understanding of my requirements. The dealership's pricing was honest and Jorge, the sales manager, provided excellent assistance. He was patient and understanding of my requirements. The dealership's pricing was honest and competitive, and Troy, the finance manager, was efficient and helpful. I am extremely happy with my new car and the overall experience. More

I called the dealership today regarding a used 2019 Mercedes E300 they had listed for $25,852. I spoke with Frank and asked about any additional fees that may be associated with the vehicle and was ass Mercedes E300 they had listed for $25,852. I spoke with Frank and asked about any additional fees that may be associated with the vehicle and was assured it was just a $995.00 dealership fee. I explained to Frank is he certain as I have recently had foot surgery and would need to bring someone with me who could drive the vehicle. Frank again insisted there were no additional fees, I again in exact words said Frank listen I am at the moment on a knee scooter and to get out the house and get a ride there is a pain and I do not want to waste his and or my time. I said are there any additional required fees before I go through the hassle and he said “Jose no fees but the $995 dealership fee” I said perfect I will be in at 5:30pm and he said great see you then. I arrive at the tiny dealership which is very hard to navigate on a knee scooter as it’s very rocky and was told Frank is in and out and Zaza would assist me. Perfect, not a problem, Zaza was nice enough to bring the car around seeing the lot is not very convenient for wheel chairs and or knee scooters. I look over the car and Zaza says did Frank inform you of the $3,995.00 Mitsubishi advantage which is required and I said no he told me 7 times there was only a $995 dealer fee! Zaza said no there is a $3995 advantage on top of the $995 dealer fee. I was visibly upset and informed him I asked Frank numerous times regarding fees and I wasted my time coming down which is very difficult in my current condition and now it is time wasted. Zaza said I wish he would have told you so we didn’t waste our F@&$ing time. Listen, I don’t mind the language part as I am a grown man and curse words don’t offend me. I was very upset I had to wheel myself to the dealership, have someone come that can test drive the car, deal with the pain of my surgically repaired ankle, all for nothing. Trust me folks, don’t buy into the internet pricing on the vehicles they have listed. This place is a scam, and they do NOT care about its potential customers, especially those temporarily handicapped who literally have to make a production of getting out the house into a car, line up someone to test drive, get out the car, have someone get the scooter out the trunk, and scoot around this terrible lot, all for nothing. I even made Frank aware it’s very inconvenient for me to move around right now in my current situation and was falsely informed we were good to go. So frustrated, and I will be contacting Mitsubishi corporate, as well as several other advocates in the coming days. Please stay far from this dealership. More

Excellent customer service, reasonable prices, the process was very smooth. I would recommend for sure! process was very smooth. I would recommend for sure! More

Horrible dealership. Sales people lie. Drove 2 hours after calling to confirm price. Listed prices are not the price. Expect to pay $10000 over. Don't know how what they Sales people lie. Drove 2 hours after calling to confirm price. Listed prices are not the price. Expect to pay $10000 over. Don't know how what they are doing is legal. More

They never returned my message. Guess I'll buy my car somewhere else. Very confusing Guess I'll buy my car somewhere else. Very confusing More

Horrible experience. Dealership personnel are unwilling to sell cars with transparency. Ask the out the door price, get fifteen versions of “It depends on how much I can Dealership personnel are unwilling to sell cars with transparency. Ask the out the door price, get fifteen versions of “It depends on how much I can milk your pockets.” I’d tell you which manager or salesperson I spoke with, but I can’t. Not one of them identified themselves. Very unprofessional. I gave them 15 minutes to get a price, and as I opened the door to my car after walking out, THEN all of a sudden there’s a person trying to talk to me. It seems they are essentially trying to be a large buy here, pay here lot which is unfortunate for buy here pay here customers. Pay attention to the details of your deal, specifically how much money they are trying to make on you. Also, pay attention to their customer service. If they are treating you well, they’re probably stealing your money. You’re better off going to a dealer that understands how a customer should be treated. Even if you don’t make a deal that day, you’d likely shop there again. Personally, they would have to drive a free car to my door for me to do business there and even then, I’d be skeptical of there motivation. Buyer beware! More

I went in on Sunday to purchase this vehicle with a appointment for 1pm. we waited 1.5hrs to start the process. Drove an hour to see the dealer. This is the vehicle I did test drive as follows: Used 20 appointment for 1pm. we waited 1.5hrs to start the process. Drove an hour to see the dealer. This is the vehicle I did test drive as follows: Used 2018 Chevrolet Silverado 1500 LT Market Price $30,850 Brandon Mitsubishi Discount $15,225 Our Price $15,625 RWD Automatic Exterior : Silver Ice Metallic Interior : Jet Black VIN: 1GCRCREC2JZ362740, Stock: P019956A, Mileage: 64,401 Miles, Engine: 5.3L, Model Code: CC15753, Transmission: 6-Speed Automatic, DriveTrain: RWD Body Style: Extended Cab Pickup After saying I will pay cash. The sales guy says for CASH is 20% more than added fees. Total B.S. price $22,000 for CASH! More

Hands down best dealership in town. Working with Mr. Sanchez 10/10 experience for sure. Working with Mr. Sanchez 10/10 experience for sure. More