Brandon Mitsubishi

tarasoba responded

The first time I made my complaint, I was specifically asked to remove the reviews and give your dealership another opportunity to correct the mistake Jose made. I agreed in good faith because I was told the situation would be addressed. I followed up by email and was given this number to communicate directly with management. When I initially reached out, the message showed as read, yet I received no response. At that point, it became clear to me that the same lack of communication and accountability was continuing. I did not put the reviews back up for attention or retaliation. I put them back because I followed through on my end of the agreement, and your dealership did not follow through on yours. I have been misled, my time has been wasted, and I have been left dealing with consequences that should have been addressed by management. If you want customers to give your dealership another chance, then management needs to actually take responsibility and resolve the problems instead of asking customers to remove their reviews and then failing to respond.

tarasoba responded

Over the course of this experience, I have been repeatedly misled, deceived, and given false hope by Brandon Mitsubishi's sales team and management. The only reason management contacted me was because I posted a negative review that reflected my experience. Once their reputation was at stake, I received a call from Sales Manager Nat, who initially appeared genuinely concerned. He acknowledged that Sales Representative Jose had mishandled my situation and assured me that if I gave the dealership another opportunity, they would correct the mistakes that had been made. I trusted those promises. Jose had previously informed me that I was approved with my co-signer, so I left work early and drove to the dealership expecting to finalize the purchase. Instead, I sat there for hours while Jose continuously disappeared, providing little to no communication. During my visit, employees were loudly using profanity throughout the showroom, creating an unprofessional atmosphere that was completely unacceptable for a business. After waiting until nearly 8:00 p.m., I was told the only reason I could not leave with the vehicle was because they were trying to lower my monthly payment, but the bank had already closed. I was instructed to return the following day. At that point, I was already frustrated and confused by the complete lack of organization and professionalism. Although I was hesitant, another employee later convinced me over the phone to give the dealership another chance, assuring me that I would leave with a vehicle if I returned on Saturday morning. Instead, I discovered that my original application had not been saved. Both my co-signer's credit and my own were pulled again, resulting in more than 15 hard inquiries. This was never disclosed beforehand and is completely unacceptable. After previously telling me I was approved, Jose suddenly stated that everything should simply be placed under my co-signer's name alone. I refused. I could not understand how I went from being "approved" to suddenly not being approved. None of it made sense. After I posted reviews detailing my experience, Nat contacted me again, promising he wanted to earn my trust and personally resolve the situation. He repeatedly stated that Jose had "dropped the ball" and assured me he would make things right. Once again, I believed him. I was asked to return to the dealership yet another time. Despite my anxiety being through the roof after everything that had already happened, I gave them another opportunity. Once again, I sat there for hours with absolutely no resolution. Looking back, I question why I was asked to come in at all if there was never a solution. It felt like nothing more than another empty promise. Afterward, communication became almost nonexistent. The confident promises turned into vague text messages and excuses. I deliberately stopped reaching out for several days to allow management time to follow through, but nothing happened. On August 1, 2026, Nat instructed me to call him at 10:30 a.m. I did exactly that. He never answered. I then sent a message asking him to return my call when he had a chance. Again, no response. Later that afternoon, I sent the following message: "Hi, you had asked me to give you a call this morning, which I did, but I wasn't able to reach you. I also sent a message asking you to return my call when you had a chance, but I haven't heard back. At this point, I am assuming there isn't a resolution to the credit application. If that's the case, I would appreciate a straightforward update rather than being left waiting. Please let me know where things stand so I can determine my next steps." Even after seeing that my message had been read and watching the typing indicator appear and disappear, I still received no response whatsoever. At this point, I no longer believe management intended to resolve my situation. I believe I was told exactly what I wanted to hear simply to calm the situation and protect the dealership's reputation after my public reviews. My kindness, patience, and honesty were mistaken for weakness. As a single parent, I was upfront from the beginning about my financial situation and never attempted to hide anything. Instead of receiving transparency and respect, I received broken promises, repeated credit inquiries, countless hours of wasted time, poor communication, and complete disregard. No customer should ever be treated this way. If the dealership had no intention or ability to help, I should have been told the truth from the beginning instead of being repeatedly strung along. Honesty costs nothing, but misleading customers damages trust and credibility. I strongly encourage anyone considering doing business with this dealership to proceed with caution. Ask questions, get everything in writing, and do not rely solely on verbal promises. My experience was one of the most frustrating and disappointing customer service experiences I have ever encountered.