Brandon Hyundai - Service Center

I made an appointment for a software update that took 5 hours and the car wasn't updated. I pull up to my driveway and noticed my rear bumper had scratches on it. I send them a message about it but no repl hours and the car wasn't updated. I pull up to my driveway and noticed my rear bumper had scratches on it. I send them a message about it but no reply. I go in another day to update vehicle and speak to a service manager about the scratched bumper, they were looking at video but ultimately giving me the runaround. They wanted to put me in a rental to update my car, I told them I'm not going to leave my car here for 1 or 2 days while you have careless employees driving it. Made another appointment this time I'll wait. I pull in for my appointment and my advisor Chad Trombley says they can't update the software because of issues with the site, so I asked to speak to a manager about the scratches on my bumper which they were supposed to give me an update about. Chad took it upon himself to look at the video of me pulling in the previous week and showed me a picture with my car having scratches on the bumper, only 1 problem with that he didn't ask the time my appointment was last week and he found my car in 2 minutes. I told him this picture you just took is from me pulling in right now. His dishonesty is quite disturbing. At this point I don't want to have anything to do with Brandon Hyundai. I'm quite over it, but on my way out I asked the manager any update about the scratches on my car and he said he doesn't know what the other manager 's conclusion was. He was totally unhelpful, had no interest in helping me out in the matter. I will never recommend anybody go there. Do yourself a favor and go any other Hyundai dealership. It is and has been such a bad experience the last 4 years going there. More

Abel Gomez and Jeff Bokhoven in service department were very professional, kind and friendly. They both made sure that I was kept up to date on whatever was going on with my vehicle. Thank you for an outst very professional, kind and friendly. They both made sure that I was kept up to date on whatever was going on with my vehicle. Thank you for an outstanding job! Why aren't they names listed on the service department, I'll never know. Administration, please fix it. These guys deserve kudos. Some of the people you have listed shouldn't even be on there. More

Sales people were very helpful, knowledgeable, and professional. The service area and service reps were great. Dave kept me informed of the status of my car. Cash was so helpful with my purchase of a professional. The service area and service reps were great. Dave kept me informed of the status of my car. Cash was so helpful with my purchase of a new Kona. Everyone was very friendly! More

Everyone was knowledgeable of their positions, professional from start to finish. Completed my requested services in time they gave me . professional from start to finish. Completed my requested services in time they gave me . More

Took my car in for service. I was working with Jeff. Be prepared to wait a long time, that’s just how it goes. I brought a book and tried to be patient. After 3 hours at 3 pm Je I was working with Jeff. Be prepared to wait a long time, that’s just how it goes. I brought a book and tried to be patient. After 3 hours at 3 pm Jeff told me it would be about another hour. At 4 pm I had heard nothing. At 5 pm I had heard nothing, by 5:30 I was the only one left in the waiting room and the employees were starting to pack up and leave. I sent Jeff a few texts trying to check in on an ETA and did not receive a reply, so I finally went to the desk and asked where he was. The guy there said Jeff had left hours ago! He found my paperwork in the bottom of Jeff’s desk and told me my car was ready. I asked him if I’d just sat in the waiting room an extra two hours because Jeff left and everyone else had forgotten about me. He didn’t answer and wouldn’t look at me. I pulled out at 5:50pm, what a wasted day. More

Great service and as always a great result. Have purchased three cards from them and all have been great cars and serviced well. It will make sure we prevent Have purchased three cards from them and all have been great cars and serviced well. It will make sure we prevent More

showed up on wrong day they worked me in , very courteous. Took care of everything. courteous. Took care of everything. More

Seemed like my service advisor didn’t really want to help only had the car a full month and they blamed me for the noise that was being made on the brakes and rotors asked for a car wash didn’t get that I wa only had the car a full month and they blamed me for the noise that was being made on the brakes and rotors asked for a car wash didn’t get that I was told my car was done but wasn’t told what time the service center closed went to drop the loaner off only to find the service center closed More

Sam did a good job at finding out what I Wanted/Needed in a vehicle. I have his card and will look him up when I'm ready for my Santa Cruz. Thanks for your help in answering all my questions a vehicle. I have his card and will look him up when I'm ready for my Santa Cruz. Thanks for your help in answering all my questions More

Ed Johnson is a fantastic service advisor. Explained everything needed in great detail. I have his card and he will be my service advisor for as long as I have a Hyundai. Thanks Ed, really Explained everything needed in great detail. I have his card and he will be my service advisor for as long as I have a Hyundai. Thanks Ed, really appreciate all your work More