Brandon Hyundai - Service Center

Overall, satisfied with the experience and I would gladly recommend this dealerships to our friends. My husband and I dealt with Richard Hopp when we bought our first Hyundai and he is excellent, that's why recommend this dealerships to our friends. My husband and I dealt with Richard Hopp when we bought our first Hyundai and he is excellent, that's why we were looking for him for our second car. More

no warranty for broken a/c my mother took her sonata in for a/c repair it only has 50k miles on it and the compressor went out, she is a widow on a fixed income and they said th my mother took her sonata in for a/c repair it only has 50k miles on it and the compressor went out, she is a widow on a fixed income and they said the warranty expired because of the months not mileage the price was $1200.00 to 1300.00 for the repair they didn't offer a reduced rate or even attempt to get it covered under the warranty since she couldn't afford to repair it she picked it up from the dealership with no air in these 90 degree heat and went home, wouldn't buy another Hyundai ever. More

They Redeemed Themselves!! I had a previous experience at this location - my first time ever going there - that was less than stellar. In fact, it was just awful. I was so ups I had a previous experience at this location - my first time ever going there - that was less than stellar. In fact, it was just awful. I was so upset, I left a very negative review. And although they ended up not charging me for the minor repair, I was determined that I would not be going back here again for future service. A couple of days later, I was contacted by one of the service managers and I have to say that they did the right thing and apologized profusely and said that they didn't want to lose me to another dealership. They asked me to consider coming back for my next maintenance service free of charge and if they improved, would I continue to be a customer? I thought about it and decided that I would allow them to do my next oil change and IF I was satisfied with their work/service, then not only would I come back as a customer, I would write a new review letting folks know that they do care about their customers and want to do what they can to make things right. I did end up going back and was very happy with the service that I received. I am glad that I gave them a 2nd chance. If you find yourself in a similar situation, see if you can talk to the manager and work something out. I feel that this could be the NEW beginning of a good partnership. Consider it... More

An embarrassment to hyundai usa The service department should be burned down and rebuilt from the ground up (metaphorically speaking of course) I recently went to Hyundai USA Corp ov The service department should be burned down and rebuilt from the ground up (metaphorically speaking of course) I recently went to Hyundai USA Corp over an issue that has been persistent with my vehicle. The case worker at corporate tried his best to assist me in my plight against this willfully uncooperative service department. To ultimately no avail, they sent 10 emails that were not returned . When multiple case workers attempted to call. (Main case worker had a death in the family) they were promptly hung up on. What was the herculean task that Hyundai Corp was looking for the service department to do you may ask? They wanted a few service records faxed/emailed over. The way the service department responded is as if they were asking them to sacrifice their new born son to the elder god Cthulhu. I personally will never do business with this slimey service department again let alone the entire dealership. For any service needs I am going to Hyundai of Tampa . Which on a side note actually tried to help me in my plight. More

Scam in Service Department I've purchased for cars from Hyundai, two of which were from Brandon Hyundai. The last time that I came for nitrogen in my tires, I was informed that I've purchased for cars from Hyundai, two of which were from Brandon Hyundai. The last time that I came for nitrogen in my tires, I was informed that I had a hole in my tire from a nail. When I was shown the whole it was perfectly made. When I refused to buy a tire at the dealership as I had done in the past I was allowed to leave the dealership driving on the rim which was unsafe and left me feeling as though I as a long time customer didn't matter. I'll never buy from Hyundai again More

Poor service Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent is Taken 3 of my Hyundai's for service at this location, not once have I felt confident with their work. 1) 2012 Sonata 40k miles: AC intermittent issues, blower would stop working. Took it to the dealer, since the blower was working at the time, i was told nothing could be done. Service rep advised me to take video. Managed to take videos in 3 different occasions in 1 week before taking the car in. Showed service rep videos that clearly show no air was blowing through vents. Was told they had to replicate issue at dealing before replacing any parts. Had to live with issue till I traded car in. 2) 2014 Hyundai Santa Fe 5k miles: ABS sensor issue, brought in for repairs. Dealer replaced ABS sensors, now I felt vibrations while driving on the highway. Was traveling out of town and could not schedule appointment at dealer. Had to pull into a tire shop while traveling because vibration was significant. Both front wheels were out of balance because someone had knocked out the weights on the wheels. Had to get wheels balanced. 3) 2014 Genesis Ultimate: Decided to trade in my Sonata and get something sportier. Purchased my Gen in May. The first time I washed my car (2 days after purchasing) I noticed one of the wheels had curb rash on them. I immediately contacted the dealer and was told that there was nothing they can do because i should have mentioned it during car delivery. Lesson learned. They promised me tints so I had to take back to dealer. Tints had tiny bubbles on back windshield, was told to give it a month because bubbles sometimes disappear with heat. Waited a month, bubbles still there, took back to dealer and was told i waited too long to notify them. (enough about purchase experience, moving on to service) After 9k miles on the car about 5 months after purchasing (i put about 20-25k a year on my cars), i noticed vibration during braking. Notified my service rep twice and both times i was told the mechanic did not notice vibration over a period of a month. I decided to drive 30 miles to Hyundai of Wesley Chapel and get a second opinion a week later. Sure enough, they found both of my front rotors where warped and took care of the issue under warranty. This dealer is bout 7 miles from my house but going forward i will drive the extra 23 miles to get proper service. You have been warned.. More

WORST SERVICE EXPERIENCE IVE EVER HAD WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP WE RECENTLY HAD OUR HYUNDAI IN FOR WARRANTY REPAIR AND WHEN WE FIRST TOOK IT IN WE WERE TOLD WE WOULD GET A CALL WITH AN TIME WE COULD PICK THE CAR UP AND WHAT ALL WAS WRONG AND NEVER GOT A CALL. AFTER I HAD TO CALL AND TRACK DOWN OUR SERVICE WRITER TWO DAYS LATER HE SAID CAR WOULD BE DONE MONDAY NIGHT OR TUE EARLY. WE CALLED ON TUE MORNING TO SEE IF THE CAR WAS READY AND WHEN WE ASKED TO SPEAK WITH OUR SERVICE ADVISER SOMEONE PICKED UP AFTER A COUPLE MINUTES AND SAID HES BUSY AND DOS'NT WANT TO TALK TO US RIGHT NOW. WE THEN HAD TO CALL BACK AGAIN TO TRY AND FIND OUT WHAT THE STATUS OF OUR CAR WAS. THE CAR WAS NOT FIXED UNTIL WED AFTERNOON. WHEN WE PICKED UP THE CAR YOU WOULD THINK THEY WOULD AT LEAST RUN IT THROUGH THE CAR WASH FOR THE INCONVENIENCE BUT THE CAR WAS MUCH DIRTIER THAN WHEN WE DROPPED IT OFF. I NOR ANYONE I KNOW WILL EVER USE THIS DEALERSHIP AGAIN VERY POOR CUSTOMER SERVICE. More

Horrible service Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. La Brought car in 9 times in 9 months, for known issue. Between working with Bluelink, and Service, to resolve, must have spent more than 100 hours. Last time we were asked to leave car overnight, 3 calls and five days later, they hadn't touched the car, or returned calls. Went up there and was told they were waiting on a part. This was just for Bluelink! They changed, radio, then they changed mirror, and Bluelink said it still wasn't receiving signals from car. More

Free Car Damage Went in for warranty work on my Lancer Evolution. The warranty fix was done but they left a nice gash on my driver side door. After getting a run arou Went in for warranty work on my Lancer Evolution. The warranty fix was done but they left a nice gash on my driver side door. After getting a run around for two weeks they said they would fix it. I drop the car off to get the paint repaired and when I returned it was just the worst touch up paint job ever. Its blotchy, uneven and sticks out like a sore thumb. I expect to get my vehicle in the same condition as I did I dropped it off. I am no longer getting any responses back from Brandon Mitsubishi. I've tried contacting them many many times but I keep getting no response or just the run around so I'm done. Stay away from this stealership. More

Expertly managed my repair! i honestly can't say enough amazing things about how well my extensive repair was managed by Johnny at Brandon Hyundai. this was my first time bringin i honestly can't say enough amazing things about how well my extensive repair was managed by Johnny at Brandon Hyundai. this was my first time bringing my car to this dealership as i recently relocated to the area and my '05 tucson was having some serious issues. Johnny hooked me up with a loaner vehicle, ensured a thorough repair, and did his best to keep me informed throughout the process. i will definitely be returning to Brandon Hyundai for any other service my vehicle requires. thanks to all of the hardworking staff and i'll be seeing you next time! More