Brandon Hyundai - Service Center

Poor communication and lack of follow up Major repair work was needed in my car, which took a month to complete. Never was I proactively called about status, only twice were my calls returned Major repair work was needed in my car, which took a month to complete. Never was I proactively called about status, only twice were my calls returned. I lost track of voicemails left, unreturned calls, and the like. The service work was fine and if I showed up in person, the people were helpful. Would not recommend to others as communication is free and should be a given in a service scenario like this. I received two requests for different experience surveys before the shop ever told me my car was done. More

Been a customer for 8 years The mechanics are top rate .We work with Alex, service coordinator, excellent service. All the work is completed on time and correctly fixed. Thank yo The mechanics are top rate .We work with Alex, service coordinator, excellent service. All the work is completed on time and correctly fixed. Thank you More

Great service Alex was great help. Service was great. They did what they said they were going to do. It was my daughters car that needed to be fixed. Just the a/c needed service. They a Service was great. They did what they said they were going to do. It was my daughters car that needed to be fixed. Just the a/c needed service. They also checked her breaks. Needed to be replaced rear serpentine belt needed to be replaced, tune up and oil change. They also replaced windshield for free. More

Exceptional customer service My customer service representative was Mario. He greeted me upon my arrival and told me everything would be taken care of as promptly as possible. H My customer service representative was Mario. He greeted me upon my arrival and told me everything would be taken care of as promptly as possible. He explained fully the service that was provided and thanked me for trusting my car service to Brandon Hyundai. His demeanor and professional are always greatly appreciated. Sam Taylor More

Great service We came in to replace the battery in our car and while we were waiting we looked at some of the new cars and decided to ask about a deal, we got a goo We came in to replace the battery in our car and while we were waiting we looked at some of the new cars and decided to ask about a deal, we got a good offer went home to think about it (no pressure sales) and the next day we bought a new car at a reasonable price. Happy! More

Long wait time The price for an oil change can’t be beat. However, I had to wait nearly three hours past my appointment time for service. The amount of wasted negate The price for an oil change can’t be beat. However, I had to wait nearly three hours past my appointment time for service. The amount of wasted negated the money saved. I wish I was honestly informed about the wait time ahead of time. I could have planned better and taken advantage of the shuttle service provided. More

Fast and friendly The service center at Brandon Hyundai is not a typical service center. What I mean by that is the service people are not pushy and help you understand The service center at Brandon Hyundai is not a typical service center. What I mean by that is the service people are not pushy and help you understand what needs to be done. More

Unsatisfied I asked for a Certain thing to be looked at and they completely avoided it. You take your car in to other dealers they vacuum it in that before they I asked for a Certain thing to be looked at and they completely avoided it. You take your car in to other dealers they vacuum it in that before they give it back to you guys offer nothing. I was also told that because when I bought my car you didn’t have time to clean it and you promised me a free detailing when I called up to make arrangements so that nobody knew anything about that either More

Service visit Mario is great to work with and tries hard. Waiting area is being updated. Overall the facility is on a small piece of property. Thanks Mario is great to work with and tries hard. Waiting area is being updated. Overall the facility is on a small piece of property. Thanks More

Great and quick service. Mainly because I desl with Alex Luc Mainly because I only deal with Alex Lucas. I have bought 5 new cars in 10 years there. I guess that will tell you why I go back. Mainly because I only deal with Alex Lucas. I have bought 5 new cars in 10 years there. I guess that will tell you why I go back. More