Brandon Hyundai - Service Center

Oil change It was a long wait but they took care of me. I must say my car did not have problems with the ac, but since that day it is not the same. I feel some It was a long wait but they took care of me. I must say my car did not have problems with the ac, but since that day it is not the same. I feel something was not done right with my car. More

Excellent customer service and quality service every time The team of Brandon service department, especially Corey and Mario make it there mission to give me personal care for the past three years. New member The team of Brandon service department, especially Corey and Mario make it there mission to give me personal care for the past three years. New member of your service department strive to be providing the same standards set by Mario and Corey. The friendly atmosphere makes me want to come back. More

Great Customer Service Daniel did an awesome job with scheduling a recall appointment for the next day and had Mr services completed within a hour, add informed. Great waiti Daniel did an awesome job with scheduling a recall appointment for the next day and had Mr services completed within a hour, add informed. Great waiting room area with free condiments. More

Could have been better. We had an oil change appointment so I thought the wait time would be comparable tocwhat we were used to at our previous dealership. It was a long wait We had an oil change appointment so I thought the wait time would be comparable tocwhat we were used to at our previous dealership. It was a long wait and at the end our service person pointed us to the wrong car and walked away. Our car was in the back against the dumpster with plastic still on the seat and paper number sheet on the dashboard. Speed it up for people with appointments and take the time to follow up on your work and we’ll be back. More

Came in for oil change and left with issues Went in for an oil change and was told on the phone making an appointment would be best . Got there and was told it was an an hour and a half wait. T Went in for an oil change and was told on the phone making an appointment would be best . Got there and was told it was an an hour and a half wait. Took them up on their courtesy service and had them drop me at the mall. I was told the driver would be back in an hour. Almost 3 hours later ( two standing outside waiting for the driver) no one in service picked up my calls. I called no less than 5 times . The people who answered the phone were excellent, however they were not able to get me an advisor. Also had my tires rotated only to leave and my alignment is so off I had to hold the wheel. Called the service manager and left 4 messages. Got nothing back. NEVER AGAIN More

2 hours for oil change. I have used this service before and Never had to wait for 2 hours for oil change. And no one let me know until it was ready. They did apologize. Th I have used this service before and Never had to wait for 2 hours for oil change. And no one let me know until it was ready. They did apologize. This was terrible service. More

Always great service Mario always goes out of his way to make sure I am taken care of. He is a huge reason I go to Brandon Hyundai Mario always goes out of his way to make sure I am taken care of. He is a huge reason I go to Brandon Hyundai More

Great sales, frustrating service department Bought new car, after two days the LEDs did not work and discovered 6 inches of water in spare tire well. Called to set up appt, was later told pa Bought new car, after two days the LEDs did not work and discovered 6 inches of water in spare tire well. Called to set up appt, was later told parts came in when they did not. Was promied a return call twice when the parts came in... Never got the call back... Called to inquire about the parts several times. Line would ring or go to a VM box. Never got a call,back.had to go in person to find out status of parts. After some "feedback" the service will be done on Saturday. Not happy with the service dept... Lots of time, effort spent to make this happen on the buyers behalf. Improve More

A 2 hr “advance made appt” went from 9am until 6:30 pm I’m too exasperated to write all of the problems that occurred on this scheduled appt. Just a regular check up and to fix two items that should have b I’m too exasperated to write all of the problems that occurred on this scheduled appt. Just a regular check up and to fix two items that should have been fixed a year ago at same appt but at that time they blew me off saying they were too busy! The actual SAFETY RECALLS from last year, that they said were “taken care of” and noted so in the computer, WERE NOT! I actually told my service manager about one of them having to do with the brake like and a plug that came out and drained my battery (a new one) that my neighbor jumped twice but it wouldn’t hold. So I had to go purchase another new battery for my car because of this!!! The fact that my door wouldn’t lock when I needed it to be, or unlock just the same, was also not fixed a year ago but was at this appt. The actual problem for my charging ports (not even looked at last year) was due to a loose wire! That also caused my own safety to be in jeopardy! Every update I received added another “2-2.5 hrs”. I remained at dealership until 12:15pm (should have been done) but was told they needed another 3hrs, so the shuttle van drove me home (6 miles away). I waited and then called at 3:30 and was told I’d get a call from shuttle driver soon. At 3:45 he called to say he’d be here at my home in 45 mins. He arrived at 5pm and THEN DROVE ME to puck up a women 45 mins in rush hour traffic (not telling me this at 4pm call) and THEN another 25 mins out to pick up a man who was driven to play golf 19 miles fromdealership! We finally got to dealer at 6:30 pm! Side note: to pass time I was looking at new cars in the morning. Not one salesman approached me, some were outside smoking, another sitting inside a new car doing something in his phone. It was a new hire, young 23 Brennan, who very professionally said hello to me later at the coffee station. I went for a test drive with him and he was going to get me a final price on the car we test drove. I didn’t receive a call from him until 6:15 pm (while I was kidnapped in their shuttle van). I told him, if the service department sucks and that means mechanics, then I’ll buy my new car from a better quality dealership. If this one swings the pendulum to a more positive experience, I told him that I’d buy from him in a heartbeat! NOTE-The same salesman who originally sold me this used car and sexually harassed me that day and every service call (why I brought it only once a year) was there today and was literally stating me up and down as if undressing me! Every single female he saw, he gawked at and kept on staring(with his mouth open/eeew). Total CREEP! More

I really like the way they treat me. Because I got what I was looking for. Specific the brand the model the year and most of it I was looking for the limited edition. Because I got what I was looking for. Specific the brand the model the year and most of it I was looking for the limited edition. More