Brandon Hyundai - Service Center

Eugenia was great The customer service I received at Brandon Hyundai Mitsubishi was outstanding. Eugenio made sure I got a ride to and from work while my vehicle was be The customer service I received at Brandon Hyundai Mitsubishi was outstanding. Eugenio made sure I got a ride to and from work while my vehicle was being serviced. The pricing was also very reasonable. I will be back. More

Best Ever My 2010 Genesis was still under warranty by days so they fixed my leaking oil pan & the timing so all I owed was for my oil change & tire rotation!!!! My 2010 Genesis was still under warranty by days so they fixed my leaking oil pan & the timing so all I owed was for my oil change & tire rotation!!!! More

Painless repair process with excellent customer service. I took a risk on coming to Brandon Hyundai, hoping I wouldn't have a horrible experience like I had at other area Hyundai dealerships. From the first I took a risk on coming to Brandon Hyundai, hoping I wouldn't have a horrible experience like I had at other area Hyundai dealerships. From the first moments there I knew they were different. They took care of me with absolutely no problem at all. This was THE most painless repair experience I've ever had. I will absolutely be returning and will definitely make my next purchase there. More

Windows Had my windows tinted. Eugenio was professional and very nice. All the other associates were fantastic too. They all went out of ther way to make sur Had my windows tinted. Eugenio was professional and very nice. All the other associates were fantastic too. They all went out of ther way to make sure that I had everything I neede. John made sure my appt worked well with my schedule More

Great service. Very friendly service advisors. They were just very helpful to my needs on my vehicle. They explained it in the best detail and really helped me get in and out very quick They were just very helpful to my needs on my vehicle. They explained it in the best detail and really helped me get in and out very quick More

No communication I made an appointment for a simple oil change and dropped the car off at 8am. All they asked for was my phone number. By 2pm, I had not heard anythin I made an appointment for a simple oil change and dropped the car off at 8am. All they asked for was my phone number. By 2pm, I had not heard anything and called. After 3 calls I was never able to get an update. I showed up just before 5pm and had 3 people looking for my car. The service director, Michael, came out of his office to help and finally I was told that my car was done early in the day and there was obviously a miscommunication. He also told me that my brakes were wearing down. At that point, I was not charged for the oil change and when I asked for the paperwork, I was told that it would be mailed to me. To date, I have not received it. Michael gave me a coupon for another free oil change and tire rotation, but I don't have any confidence that my experience will be any different. This is the 3rd time that I've used this dealership and the 3rd time I've had a similar experience, although this one was the worst. Something is broken in their system. When you call, it is obvious that the people answering the phone are not in the building and are at the mercy of those that are, but they don't return calls. I hope they fix it but I don't think I'll be back. More

No Call on Service I dropped my car off for service at 8:30am and was told that the advisor would call with any recommendations and also when my car was finished and rea I dropped my car off for service at 8:30am and was told that the advisor would call with any recommendations and also when my car was finished and ready to go. I was also told that the service department was open until 6pm. I never received a call regarding my car - not with recommendations or when it was complete. I started calling for updates at 3:30pm and had to leave a message for an advisor to call me back - which never happened. I called again at 4:30 and once again was asked to leave a message. I finally just decided to go back up there at 5pm. When I arrived, all of the service advisors had already left for the day and one of the technicians along with one of the sales guys had to track down my paperwork and keys. There was also a note on the paperwork that I had declined the recommended services - even though I never received a call regarding these recommendations. This was by far the worst service I have ever had when taking a vehicle to a dealership for service. More

Awesome Service was down in a timely manner . Euginio was very nice and took care of us while we were waiting. Awesome. Fast service . Very good. Service was down in a timely manner . Euginio was very nice and took care of us while we were waiting. Awesome. Fast service . Very good. More

Window Tint Great service. As soon as i drove up, i was greeted immediately. Professional and courteous. The young man who tinted my windows, also came out to g Great service. As soon as i drove up, i was greeted immediately. Professional and courteous. The young man who tinted my windows, also came out to grreet me, introduce himself, and expliained the process. When the work was completed, took the time to explain the care for the newly tintrd windows. More

Poor customer service Trying to call the actual service desk to make an appointment and to ask questions was nearly impossible. We had to go to the store itself to have our Trying to call the actual service desk to make an appointment and to ask questions was nearly impossible. We had to go to the store itself to have our questions answered. The only good thing about the service area was a worker named Corey who exceeded expectations but giving us extra information about my warranty. When I picked up my car after an oil change, some worker told me to go get my car and never told me where. When I asked him, he pointed to my car that was completely squished between two other vehicles. I went over and it was impossible to get my car out. I went back inside and told them the problem and some worker asked me how squished was it. Was it a peanut butter jelly sandwich squished or a turkey cheese squished. I just wanted some help. A third worker noticed the situation and had to push another car out of the way so mine could be moved. I hate this dealership and I hate that I have to do my service checks here. I will be calling my warranty dealer to have everything removed so I do not have to go back. There are too many cars at this place... It's chaotic and no where to park. More