Brandon Hyundai - Service Center

Being able to view a video of the repair is a plus. They are taking all of the needed precautions pertaining to the ongoing pandemic which was great to see. Vehicle was finished when promised and communicat are taking all of the needed precautions pertaining to the ongoing pandemic which was great to see. Vehicle was finished when promised and communication was great. More

A most professional and exhilarating experience. Your staff is to be complimented. I wish that I could give 10 stars in appreciation. Bravo for a job well done. staff is to be complimented. I wish that I could give 10 stars in appreciation. Bravo for a job well done. More

I have been going there for my oil change for years this last time was awful, they told me they cant rotate my tires, they usually clean my car inside and out and they didnt last time was awful, they told me they cant rotate my tires, they usually clean my car inside and out and they didnt More

No way I should have to be in your office for 2 hours for only an oil change. This is the second time will not make that mistake again Mark only an oil change. This is the second time will not make that mistake again Mark More

Outstanding service provided by Mario Otero. Everything done that we expected and more. He is an asset to your company. All others treated us well too! done that we expected and more. He is an asset to your company. All others treated us well too! More

I took my car (Hyundai Sonata) into Hyundai on November 27, 2020 stating that there was a noise that was in the right passenger wheel that I had taken previously for the same thing back in June. I was info 27, 2020 stating that there was a noise that was in the right passenger wheel that I had taken previously for the same thing back in June. I was informed that it was my upper control arm. Tori ( service advisor) requested my warranty contact information so she may contact them to verify if it would be covered under my warranty at the initial time it was brought in for the noise in the wheel. I informed Tori that the warranty expired on July 2, 2020 but she advised that she would call. I finally hear from Tori stating that she contacting the warranty company and they advised that it was expired (which she already knew that) and if it had been a month later they may have covered it. What comes out her mouth next just blew me to the back of my house. Tori quoted "that there was nothing that they could do for me" and I quoted to myself there was nothing that I could do for her but give her some rude behavior and that is exactly what she got. After I was giving Tori the BUSINESS she finally put the service manager (Jacin) on the phone and at first he and I had a rocky start in the beginning but we managed to come to an agreement regarding my car. Jacin apologized for Tori's unprofessionalism and poor customer service. I appreciated everything that Jacin and Manny did to help me get my car serviced and to make sure that it was done correctly. I was pleased with the service I received. Thank you, Thank you, Thank you!!! I hope you all had a wonderful New Year and keep up the valuable service you all provide, Jacin(Service Manager), Manny (foreman) and Mario (Advisor) you guys are the best. I apologize for the doing the survey late but have been working a lot. But in my heart I had to let everyone know how grateful and satisfied with the service I received. More

Not enough employees working. Took 20 min just four someone to come to the car. Luckily I had a ride home because it was 3 1/2 hours for an oil change someone to come to the car. Luckily I had a ride home because it was 3 1/2 hours for an oil change More

Perfect....I had an appointment and service was very quick and the tech was very courteous. I always go the the Brandon dealership for service. quick and the tech was very courteous. I always go the the Brandon dealership for service. More

I felt like I was being scammed by the mechanic. I went to Brandon Hyundai to have the low beam headlight bulbs replaced on my 2012 Hyundai Genesis Coupe with a pair of aftermarket bulbs I had purchased on to Brandon Hyundai to have the low beam headlight bulbs replaced on my 2012 Hyundai Genesis Coupe with a pair of aftermarket bulbs I had purchased online. I went into the service center expecting the service to cost $25 because I had just gone to Hyundai of Wesley Chapel the week prior for the same job and that's what I was quoted. I did not have the bulbs replaced then because the bulbs I had originally ordered did not fit my car. After ordering the correct bulbs, I decided to have them installed at Brandon Hyundai because it is much closer to where I live and I can take the toll to get there quicker. For the same job, the mechanic quoted me for $250! After I told him that Hyundai of Wesley Chapel offered to replace the headlights with the manufacturer's headlights for $60, he quickly agreed to do it for the same price as if he was doing me a favor. How do you go from $250 to $60 within a couple of minutes?! What a scam! He gives honest mechanics a bad name. I'll avoid Brandon Hyundai at all costs if possible. On a different note, Tori Krupiak did a good job at relaying the information between the mechanic and myself. I can't fault her for anything wrong with my service that day. More

Outstanding service, could not have been better! Took my daughter’s 2019 Tucson in for oil change and tire rotation. It also needed ABS recall, but since there’s a nation-wide shortage of parts for recall I daughter’s 2019 Tucson in for oil change and tire rotation. It also needed ABS recall, but since there’s a nation-wide shortage of parts for recall I did not expect the recall work to be done at this appointment. I know this because I also drive a 2019 Tucson and had a completely different experience with my Tucson at a different dealership. I made my appointment the same day online (very convenient), Faten Dik was my service advisor, and I dropped off my car while running some errands. Faten was friendly, prompt, and very knowledgeable. I’ll seek her out again when I return for future service. After about 45 minutes I received a video link by text of Mario (believe he was a mechanic, or possibly a service rep) narrating a review of the underside of my vehicle.. tire tread, brake pads, etc. Very well done, professional, and left no doubt about the status of my vehicle. A short time later Faten called to tell me my car was ready. Upon returning, Faten had my paperwork ready and my car had been washed. Driving home, all the tire pressures were to spec. They were close when I dropped the car off, but it was obvious they adjusted them as part of the tire rotation. Outstanding attention to detail! Thanks Faten and Mario, because of you’ll I’ll be returning for all my future services! Way to get 2021 started off right! - John M More