Brandon Hyundai - Service Center

Service advisor was useless. Almost didn't have the car ready for me at days end even thought I brought it in on appointment at 8a. Half of the work was not completed. Technic Almost didn't have the car ready for me at days end even thought I brought it in on appointment at 8a. Half of the work was not completed. Technician needs to be fired. More

I was at the counter speaking with Dave about the recommended maintenance due to the number of miles on my car. He asked if I wanted anything else done besides the oil change, and I said no. I mentio recommended maintenance due to the number of miles on my car. He asked if I wanted anything else done besides the oil change, and I said no. I mentioned that I would bring my car in another day to have the transmission fluid flushed, and that I could handle replacing the wiper blades and the filter myself. Dave then mentioned a special they had that day, but I declined, saying I could do it myself. He made a snarky comment about getting my fingers dirty for some things but not for the oil change, and I signed the paper and walked away. When my vehicle was done, it was parked between two other cars, so I had to back it up myself and remove the plastic and paper mat from the floor. As I was driving away, I noticed they had not replaced the new sticker, so I drove back. When Dave saw me coming in, he grabbed his phone and walked away. Abel was also on the phone, but he didn't bother to ask me if I was okay. I briefly mentioned the problem I was having to him, and their boss, Michael Chirichello, happened to walk by, so I stopped him and asked for help. He went back inside, got me the new sticker, and walked me back to my vehicle. I mentioned to him my conversation with Dave and how I did not appreciate his remark. Michael gave me his business card and said he would talk to Dave. For all the years I have done business with Hyundai, I have never been treated this way. When a customer says they can't do something right now, it could also be for a personal reason, since no one knows what is going on in that person's life. I left with a very sour experience and regretted trading my vehicle with you guys instead of going back to Toyota. More

I have always for the last year , since I bought my car , bring it here to get service done. Never had issues or have been treated wrong, until this last visit. The person who took care of my transactions wa bring it here to get service done. Never had issues or have been treated wrong, until this last visit. The person who took care of my transactions was David Jarrell , the most unprofessional and disrespectful person I have ever met. Not only that , this person have no empathy whatsoever. The reason for me to say this , is because he was not welcoming and once I went inside to discuss the service needed, I told him I just wanted the oil change. Well he started mentioning all extra stuff the my car needed , like air filter change and other stuff for a total of $850. I told him I was not interested and he was so ugly to me saying that that was okay if I wanted to drive around breathing dust inside my car and if I don’t care about my car , then that was okay. I told him I didn’t have that amount of money , he said I can get the card , once again I said no and I had to explain that my dog was very sick and I had come from the veterinary, paid a lot of money and still didn’t know if I have to put my dog to sleep. Of course I started crying because it was a hard moment for me and my family , and I didn’t think it was necessary for me to give him all that explanation. He didn’t care at all and I left. When coming back to pick up my vehicle , he didn’t even acknowledge me when I stood in front of him , so his co worker was the one taking care of my paperwork. After that I walked to the parking lot to get my vehicle, I couldn’t get in cause they parked another vehicle so close to mine i couldn’t open my door. I had to get in thru the passenger side , ridiculous. And to top it off , someone left a bottle of water in my car . To be honest this was the worst experience after me coming to the same dealership for so long . And is not about the money , it was about mi situation at the moment and me having to explain myself. Unprofessional people like this guy , shouldn’t be taking care of customers. I work in customer service for over 20 years and I know how you are supposed to treat customers. More

The service at this dealership is below terrible, and I would avoid at all costs. I serviced my vehicle (Hyundai Palisade under warranty) for over 2 years and there have been constant scheduling issues, de would avoid at all costs. I serviced my vehicle (Hyundai Palisade under warranty) for over 2 years and there have been constant scheduling issues, delays, poor communication or lack of it, and poor work. It was common to call and hit voicemail and not get a response for a day, or two, or four, while the vehicle was in service. It was common to have the same issue fixed multiple times for the same problem. In the end I had the vehicle in for repairs for six weeks and the next day I took it home it broke for the same issue. Overall just an unprofessional business. More

Very quick and friendly staff. Very attentive, went above and beyond to get the correct information and answers. Very attentive, went above and beyond to get the correct information and answers. More

Everybody was very nice. My service was done in a timely manner.I will gladly return for my car needs. My service was done in a timely manner.I will gladly return for my car needs. More

Very nice people my car is fix run like new all my sensor all clear nice job all clear nice job More

Too expensive service and waiting times can be improve. Customer service guy was very nice. Customer service guy was very nice. More

First time at this dealership for servicing my vehicle. But even with unexpected problems to deal with, they went above and beyond in their service. But even with unexpected problems to deal with, they went above and beyond in their service. More

I don’t remember if this said service or sales but I brought my car in because my airbag light wasn’t working. While I was there, I decided to ask them to also check out my AC because it stoped blowing brought my car in because my airbag light wasn’t working. While I was there, I decided to ask them to also check out my AC because it stoped blowing cold when I was sitting still. I was told they found a leak in my AC, but now my AC doesn’t work at all after getting my car back. When I talked to sales about it, I was told it was common knowledge that the way they find a leak can make it worse. That is not common knowledge or else I would have said to not touch it. My plan was to get a new car soon and I was looking at another Hyundai. But knowing this is the dealership I’d have to use, I’ll probably not be getting another Hyundai. I asked my usually mechanic about the situation and my neighbor who is a former mechanic and they both said there is something sketchy is going on. Not to mention the sales rep and sales manager were demeaning when explaining, like I was a four year old not listening. More