Brandon Hyundai - Service Center

My service advisor Ed Johnson was amazing. He made sure I stay abreast of what was going on with my vehicle. I highly recommend him as a service advisor. He made sure I stay abreast of what was going on with my vehicle. I highly recommend him as a service advisor. More

Great service. Tyler was very helpful and patient with helping me. They installed a new tire quick. Tyler was very helpful and patient with helping me. They installed a new tire quick. More

Every time I have gone for a routine oil change it takes 3 hours. That is such a waste of time. The staff is nice, however I think they take on too many cars at once. 3 hours. That is such a waste of time. The staff is nice, however I think they take on too many cars at once. More

They take TOO LONG to diagnose, keep me informed, order the parts and make the repair. It took 3 WEEKS to replace my transmission. Most of that time was spent waiting on Hyundai to approve this warrantied the parts and make the repair. It took 3 WEEKS to replace my transmission. Most of that time was spent waiting on Hyundai to approve this warrantied replacement. The check engine light came on 3 more times after the transmission replacement. Each time it took Hours to diagnose and call me. One of the replacement parts took EIGHT days to arrive from New Jersey. The most recent check engine light came on only minutes after picking up the car from the 8 days wait. I brought the car back immediately. The service manager had the technician who had just worked on it diagnose the new problem. After waiting 25 minutes with no word I left. TWO Hours later I called to find out what’s going on with my car. Turns out an air hose was not reconnected after installing an emissions part. NEVER ONCE in the over FOUR WEEKS that my car has recently been at The Brandon Hyundai service department was I asked if I needed a loaner car or a ride such as Uber or Lyft. I am very disappointed at the lack of customer service at this dealership. If you or the managers at the dealership would like to talk about this review you may call my land line phone number, 813.645.6243 Jacqi Ward More

Dave was very nice, helpful, informative & helped me with a loaner. He made sure to keep me updated on the progress of my car. a loaner. He made sure to keep me updated on the progress of my car. More

Not worth the drive and/or wait. Customer service is lacking. I will not go back. Customer service is lacking. I will not go back. More

Mario listened to what I had to say about my vehicle when I came in for my oil change appointment. I explained about the check oil light coming on 14 days after it has been reset since I purchased it. Also t I came in for my oil change appointment. I explained about the check oil light coming on 14 days after it has been reset since I purchased it. Also told him that may map did not come up on my screen when I tapped it. While in the waiting lounge he came in to let me know he had found a recall on my vehicle radio component and asked if I would have time for it to be taken care of while I was there. Lucky for me Mario was on the ball and found the recall because I had not received any info on it at all. This is only the 2nd time someone has listened to me about what was going on with my vehicle. I have been in to have the oil change light reset 5 times not counting when the oil was changed. Mario said he had fixed that problem I'm keeping my fingers crossed because 14 days has not passed since he reset it. More

The only reason I didn’t give 5 stars is because I had to wait over 30 minutes to check my car in for an oil change. The person assigned had several customers to check in while there were others with none. I wait over 30 minutes to check my car in for an oil change. The person assigned had several customers to check in while there were others with none. It wasn’t until I asked for another person that I was able to get one. I was late to my movie because of this. The attendants outside were at least fun to talk to while I waited. More

My service manager was excellent. His personality was genuine and honest. That quality is not always present in that environment. Thank you His personality was genuine and honest. That quality is not always present in that environment. Thank you More

The work was done correctly, but I arrived at 9 and left at 3:15. I had a 45k service and the wiper recall to do. I was told 2-3 hours and it was 6. Also my car was done for an hour before I went looking fo at 3:15. I had a 45k service and the wiper recall to do. I was told 2-3 hours and it was 6. Also my car was done for an hour before I went looking for an update and another service advisor helped me. More