Brandon Hyundai - Service Center

Love the new look 👀. The service was prompt and timely. Enjoyed the ride in the new palasade , beautiful The service was prompt and timely. Enjoyed the ride in the new palasade , beautiful More

Had 2 oil changes in a year. Both took 2 1-2 hours. No updates by text Both took 2 1-2 hours. No updates by text More

The service was ok-they did what I brought the car in for. However, it took 2.5 hours for an oil change and tire rotation. I also requested that they wash the car, but that didn't happen. Mario also d for. However, it took 2.5 hours for an oil change and tire rotation. I also requested that they wash the car, but that didn't happen. Mario also didn't have any recommendations for service on the car, which I found to be a little surprising. I will say that since the renovations were finished, the waiting area for service was very nice and comfortable. The only reason I brought the car to this dealership is because I couldn't get an appointment at my usual dealership. More

The representative that was assigned to me was not courteous or service oriented. I realize I made appointment for 11am my doctors appointment ended earlier and since walk ins are welcomed thought I w courteous or service oriented. I realize I made appointment for 11am my doctors appointment ended earlier and since walk ins are welcomed thought I would go early. Rather than Donnie acknowledging me even stating that I was early and may need to wait and that he would try help he just dismissed me walked away with not even an introduction. Keep in mind I was in my car and heard the conversation between employees where he said they are early and walked away. He after very unpleasantly asked me to “wait over there” and then left. Over there? After an hour he walks by the waiting area and says oh you are waiting. Really? He never even spoke to me when he took car in. After 3.5 hrs later 2.5 from my 11am appointment I was told my car was ready. Needless to say a bad experience from the start to end. No consideration to customer. Not customer service oriented at all. More

Well the service advisor I got was not really listening to my concerns. I arrived way before my appointment and 2hrs later my vehicle was still sitting in the queue until I went to him. Not a good experien to my concerns. I arrived way before my appointment and 2hrs later my vehicle was still sitting in the queue until I went to him. Not a good experience. More

Unexceptable! Was promised vehicle in 2 and 1/2 to 3 hours. Serviceman had my vehicle for 5 hours and unable to repair ABS recall as the light was on. I was told Was promised vehicle in 2 and 1/2 to 3 hours. Serviceman had my vehicle for 5 hours and unable to repair ABS recall as the light was on. I was told by manager, upon pickup, that that issue should’ve been resolved first. Serviceman stated he was unaware and had NO knowledge of that. No communication. He was also rude and sarcastic to me even in front of his manager. Suggest customer service classes. So 5 hours later and no service. Problem not resolved. More

Had appt for oil change at 330pm waited 3hr. before car was ready (this was my first oil change with new car and probably my last. before car was ready (this was my first oil change with new car and probably my last. More

$3k in work only for my vehicle to break down a week later. Upon trying to come to a resolution, none was provided by any of the staff. later. Upon trying to come to a resolution, none was provided by any of the staff. More

Abel was great, he helped me from the beginning to the end. I w would refer him to anyone. end. I w would refer him to anyone. More

Service is always great! Friendly and professional staff. The app is so helpful to use as well. Friendly and professional staff. The app is so helpful to use as well. More