Brandon Hyundai - Service Center

Very disappointed that I had my vehicle shut itself off 3 separate times due to the hybrid system and the dealership offered no insight to the cause, directing me to Hyundai national to address the issue who separate times due to the hybrid system and the dealership offered no insight to the cause, directing me to Hyundai national to address the issue who then said maybe try another dealership. No help. More

Giving 1 star because I cannot give ZERO stars. DO NOT RECOMMEND. I took my car there for a new battery on a Saturday and didn't get it back until Wednesday. I called over 30 times for a status upd DO NOT RECOMMEND. I took my car there for a new battery on a Saturday and didn't get it back until Wednesday. I called over 30 times for a status update and got a recording every single time. The service department refuses to admit to and take responsibility for damages incurred while servicing. I left my car there to get a new battery and received it with all four speakers blown. The technician (Josh) admitted to me that he heard a loud BOOM when he connected the battery to charge (a clear indicator that the cables were attached incorrectly) yet the service leader (Brian G.) refuses to take responsibility and cover the repair at no charge. Brian admitted that Josh is new and has only been with the dealership for three weeks and has already caused damaged to another car he serviced recently, making excuses as to why the damage to my speakers was not noted in the service notes. As advised by the Hyundai Corporate office, I returned to Brandon Hyundai to file a formal complaint against the service department for compensation of damages, and the service lane leader (Michael C.) was condescending and disrespectful from initial conversation. With his arms crossed and a scowling facial expression the whole time, he asked things like "What do you mean, corporate? What corporate?" and "so what do you want me to do?" He was in no way interested to hear about the complaint nor did he want to rectify the situation. Nothing was notated or recorded in any way because he said "We don't do that here, we don't take complaints." Aside from my personal experience and situation, other employees in the service area were walking about having personal conversations very loudly that were inappropriate for the workplace. One service advisor was sitting talking to another dissatisfied customer with his mouth full while scarfing down a messy sandwich. Is there no employee break room on the premises? In closing, again, I DO NOT recommend using this dealership for anything. To sum it up in one word: GHETTO. More

Dave kept us informed about the repairs that needed to be done to get the car back on the road. Everything seems fine so thank you for your honesty. done to get the car back on the road. Everything seems fine so thank you for your honesty. More

Great customer service! The service dept could be more efficient with their use of man hrs. I waited a long time for an oil change and tire rotation. The service dept could be more efficient with their use of man hrs. I waited a long time for an oil change and tire rotation. More

Abel and his team were great and helpful to work with. They have been working through the issues and looking for solutions. They have been working through the issues and looking for solutions. More

Good good good good good good good good good good and good and and good good and and good More

I only have praise for the consultants and all workers at Hyundai they are polite and courteous . Work is done on schedule. I am very pleased with Hyundai and my car . 🚗 at Hyundai they are polite and courteous . Work is done on schedule. I am very pleased with Hyundai and my car . 🚗 More

Service was handled efficiently waiting area nice service writer polite love our sante fe perfect for retirees writer polite love our sante fe perfect for retirees More

Excelente servicio y amabilidad. .. pero el tiempo de espera es demasiado aun con cita previa. .. pero el tiempo de espera es demasiado aun con cita previa. More

Abel Gomez is one of the nicest and most helpful people I have ever dealt with. He had the mechanic not only do all the diagnostics, but also take the car for a drive to see what the problem was to know the have ever dealt with. He had the mechanic not only do all the diagnostics, but also take the car for a drive to see what the problem was to know the car is safe to drive. More