Brandon Hyundai - Service Center

Although the dealer had staff issues, they did a great job keeping me informed of the progress job keeping me informed of the progress More

My service experience this time was better than the previous. I scheduled my appt and was there 15 minutes prior to...just to be told 50 minutes later that my appt was being canceled as no service tech previous. I scheduled my appt and was there 15 minutes prior to...just to be told 50 minutes later that my appt was being canceled as no service techs were available. Mark was kind and rescheduled me for the following weekend. More

I worked with Delbert, he was very helpful and kept me updated with what was happening with my car. Everyone seemed friendly and professional. Even though the wait was long, I had Wi-Fi and coffee to hold updated with what was happening with my car. Everyone seemed friendly and professional. Even though the wait was long, I had Wi-Fi and coffee to hold me over in the cool waiting area and they sent me a video of what was happening to my car. Overall a good experience and I would go again to this Hyundai. More

I had a bad experience with this dealership. My bad experience started October 22, 2021 when I had to leave my car because my engine light came on plus its was recall to update the software of t My bad experience started October 22, 2021 when I had to leave my car because my engine light came on plus its was recall to update the software of the engine it took them 2 days to call me back and once they called me back I was informed I need a new engine no cost to me because Hyundai Corp office will pay for the engine. They told me it will 4 to 6 weeks to replace my engine. The dealership had no loaners they placed me on the waiting list for the loaner car. On December 11. 2021 thats when I got a loaner car. On January 10, 2023 my car was ready for pick-up. On March 29, 2022 my car started doing the same thing before I got the new engine. I dropped the car off to the dealship and on March 30, 2022 they stated my car was ready and they had to rescan and restart the Crank sensor. I picked up my car on March 30, 2022 5 miles from the dealership my car stop I started back up and the engine light came back on plus it was doing the same thing before got my new engine. I had my car tow back to the dealership, now they saying I needed the Crank Sensor replaced and it's not covered under the new engine the advisor stated it's going to cost 486.99 the advisor stated he going to speak with his manager to see if they can help with the cost. I feel they should have covered at least half of the cost they only help with 116.00. I have one more year my car will be paid off going to trade it I WILL NEVER OWNED A HYUNDAI VECHILE AGAIN. THIS WAS WORST EXPERIENCE IN MY LIFE More

My scheduled oil change took 4 hours. Was told 2.. should have been warned when calling. Extremely disappointed. Everyone that I was waiting with took just as long if not longer. Very Was told 2.. should have been warned when calling. Extremely disappointed. Everyone that I was waiting with took just as long if not longer. Very poor customer service. More

I love the video they send me when my car is being serviced, I can walk next door to Burger King and wait there, Very knowledgeable and responsible, serviced, I can walk next door to Burger King and wait there, Very knowledgeable and responsible, More

Mark was very friendly and did a great job getting our vehicle serviced promptly. Although the dealership is in a disarray, the sales and service staff greated us immedietly and gave us direction. vehicle serviced promptly. Although the dealership is in a disarray, the sales and service staff greated us immedietly and gave us direction. More

Good service love the video will continue to service they're waiting on the completion of the dealership they're waiting on the completion of the dealership More

The customer service was very poor. There was no follow up regarding my delay. When I went to dealership to see what was going on I was met with uncaring individual. There was no follow up regarding my delay. When I went to dealership to see what was going on I was met with uncaring individual. More

I worked with David, he was very professional and upfront about everything they had to do. He made sure I knew exactly what I was paying for and why, great service! about everything they had to do. He made sure I knew exactly what I was paying for and why, great service! More