Brandon Hyundai - Service Center

Jeff was professional when it came to my vehicle coming in for service and informed me of all issues I might w in for service and informed me of all issues I might w More

I had an appointment and still ended up waiting 3 hours. When I tried to get ahold of my advisor no response. My car was waiting outside and nobody came to get me I had to try and find someone to give me my When I tried to get ahold of my advisor no response. My car was waiting outside and nobody came to get me I had to try and find someone to give me my keys and service paperwork. Every time I’ve gotten a service done here it’s been unpleasant and ridiculous wait times. More

The lady that helped me in the service department was very kind in understanding my total deafness. That’s very helpful. very kind in understanding my total deafness. That’s very helpful. More

Service center was horrendous. We purchased a tire and rim warranty when we purchased the vehicle. We got the rim replaced back in December of 2023. In April of 2024 we brought th We purchased a tire and rim warranty when we purchased the vehicle. We got the rim replaced back in December of 2023. In April of 2024 we brought the vehicle in for an issue with the tire losing air randomly. Was told there was no issue. This time we brought it in and after sitting in the dealership for two hours, I was told that nothing could be found wrong, I told the service advisor that the rim was replaced in December. 45 minutes later he comes back and says that the rim is bent. Told it'll take 2-3 days for the rim to be ordered and replaced. Call back 3 days later only to be told that the warranty company told the dealership that the rim had to be repaired not replaced. I was instructed to call the warranty company and "give em xxxx" to try and get the rim replaced. Did that to no avail. I was then instructed to call rim repair shops to see if they worked with the warranty company. After calling 14 different local shops of which none worked with the warranty company, I called the dealership back and eventually brought the rim in for repair. After missing the 2-3 day window I was quoted, the rim was finally ready to be put back on the vehicle. Unfortunately due to a high risk pregnancy my wife and I are going through, I was unable to bring the vehicle in the same day the rim made it back to the dealership. I inquired the next day on bringing it in. I was told by both my service manager and service advisor that an appointment was not needed and I'd be in and out as the only thing that needed to be done was the tire being placed back on the vehicle. I spoke with a gentleman who told me to bring it in and they'd get it on. Two and a half hours later they finally got it done. What was originally quoted as 2-3 days turned into over two weeks to get the issue fixed. I have so many other stressful things going on in my life and this dealership treated me as if my business meant nothing to them. More

The only problem was with your phone service. Couldn't get any one always went to voice mail. The other problem was you didn't have a car for warranty work or a ride home. So far My car has been Couldn't get any one always went to voice mail. The other problem was you didn't have a car for warranty work or a ride home. So far My car has been working fine. More

Only reason it’s not 5 star rated is the amount of time I have to spend there even for oil change. Need to expand the service dept have to spend there even for oil change. Need to expand the service dept More

Always very helpful, courteous and professional. Very helpful when dealing with the extended warranty company Very helpful when dealing with the extended warranty company More

The people are nice but it take to long to get something done the nacks was good done the nacks was good More

So many problems. I was told to bring the car in at two and then told you were running late and would not be able to get to the car, then they took the car and my serv I was told to bring the car in at two and then told you were running late and would not be able to get to the car, then they took the car and my service manager was not very pleasant, I needed to get the trunk open and was told you were not, able to do that, and they told me I needed a new fob because mine was broken and it would cost $650, which is a total scam, and it would need to be ordered so it was going to take 3 to 4 days to come in. I ended up calling a locksmith who confirmed that the fob indeed did work and just needed to be re-coded, and for $50 they were able to get me, the fob working and entry into my trunk. I feel totally scammed and treated like xxxx. More

Wonderful customer service and minimal wait time! The waiting room is well kept and amazing The waiting room is well kept and amazing More