Brandon Hyundai - Service Center

Dealership needs to focus a priority on delivering service; it seems to be disconnected from the objective of wanting customers to repurchase a car. I probably won’t buy another Hyundai due to all th service; it seems to be disconnected from the objective of wanting customers to repurchase a car. I probably won’t buy another Hyundai due to all the issues we’ve experienced and the lack of resources to provide excellent service. More

Didn’t provide roof rail(parts) to make a complete set as promised when buying promised when buying More

My advisor was Camillo Renard & he did a stellar job of keeping me informed, even though I was upset. A week prior, we came into the service center to have a recall issue fixed. We were told it would take keeping me informed, even though I was upset. A week prior, we came into the service center to have a recall issue fixed. We were told it would take 90 minutes by Nathan. We picked a time, checked our schedules & asked again if 90 minutes was good as we had other appointments that day. We were assured of the time it would take. Well, those assurances were soon out the window as it took well over two hours. Very disappointing & it resulted in a knock-on impact that disrupted the rest of our day. It's stuff like this that makes one distrustful of dealerships. More

Mario and the Brandon Team provided swift service, and we’re very kind and patient with my questions and concerns. we’re very kind and patient with my questions and concerns. More

I had a problem with my Hyundai Kona, but I got my appointment and then my service no problem, Faten was my person taking care of the service for my car and helped me super fast to get it all fix, tha appointment and then my service no problem, Faten was my person taking care of the service for my car and helped me super fast to get it all fix, thanks 😊 More

I received this survey after getting two random texts stating my car was in service when it was not (I was driving it after the time). When I do come here, service is always backed up, the parking lot is stating my car was in service when it was not (I was driving it after the time). When I do come here, service is always backed up, the parking lot is an absolute mess, and there is nowhere for customers to sit and wait because the entire building is under construction. On the bright side, I have worked with Faten Dik and she has been great. More

The communication was absolutely horrible. We could never reach anyone. No one called back after messages were left. We could never reach anyone. No one called back after messages were left. More

They were friendly and very helpful I will recommend this dealership to all my friends dealership to all my friends More

I felt like I was an annoyance to the team. I could’ve had better experience if they were a bit more patient, and had better customer service. The ladies in the phone are nice! But the sly comm I could’ve had better experience if they were a bit more patient, and had better customer service. The ladies in the phone are nice! But the sly comment about me not answering my phone was a bit uncalled for. I had no service… More

Fast and friendly service. Joe is great! Friendly and informative about the services I was getting Joe is great! Friendly and informative about the services I was getting More