Brandon Hyundai - Service Center

I had a two o’clock appointment and left three hours later with no service done to my car. I was told I would be there for thirty minutes. Not cool. later with no service done to my car. I was told I would be there for thirty minutes. Not cool. More

The dealership and service was wonderful. My only complaint was the wait was really long My only complaint was the wait was really long More

Took day off to drop my car in (Advisor Eddie Johnson) failed call and failed to review car historyfor open recal, failed to notifyme of status, and failed to schedule for recall fix. Costing me two days failed call and failed to review car historyfor open recal, failed to notifyme of status, and failed to schedule for recall fix. Costing me two days off work. Never got a call back. I called several times. Eventually reached Eddie who indicated that system went down. I clarified if he was aware that my number was written down on the physical chart, he said yes, and clarified a call should have been made. I had took another day off as they finally looked at the car on the second day. Inspection revealed airbag sensor issues which means would not deploy in event of accident. Cause is faulty equipment by hyundai, Eddie reported that car was not kept, causing unnecessary hurdles to submit claim to hyundai. I had to bring in proof of maintenance to car. Eventually the claims rap experienced my frustration with lack of communication by Eddie Johnson. I would not recommend Eddie Johnson as an adviser. I don't know if it was a language barrier, I do speak Spanish, or he has a rude demeanor and delivery when he speaks. To some degree I question if I should use, or recommend Brandon Hyundai or a hyundai vehicle. On the positive side the director Joe K. seems a little more understanding. Currently going through claim. Will follow-up with Google Review More

Maybe I am naive but when a person has an appointment for an oil change, it should not be 3 hours. Plus, when you make the appointment online, the customer needs to specify what the appointment is for. So wh an oil change, it should not be 3 hours. Plus, when you make the appointment online, the customer needs to specify what the appointment is for. So when I got there, no one had me check in but a representative proceeds to call my husband who isn't at the dealership and asks "why do we have your car here?" Thankfully we no longer have anymore courtesy oil changes. We will be using another service that values their customers and their customers time. More

Horrible experiences! The lack of respect and communication is ridiculous. Wasted two days of my life to this location and department. Time is valuable and priceless and t The lack of respect and communication is ridiculous. Wasted two days of my life to this location and department. Time is valuable and priceless and these people do not respect it. I will share when possible how Horrible this brandon hyundai is. More

Dave is my advisor and he is always great and exceeds expectations every time my car needs to be serviced! expectations every time my car needs to be serviced! More

This is the second survey I’ve received. The experience was the worst see previous survey results. The experience was the worst see previous survey results. More

Buenas atenciones muy serviciales muy atentos trabajos rápidos muy puntual excelente servicio fenomenal muy bien rápidos muy puntual excelente servicio fenomenal muy bien More

Jeff is the best. He is manager worthy. Always willing to help me out and goes above and beyond He is manager worthy. Always willing to help me out and goes above and beyond More

Came in at 7:30AM left at 10:40. I got a regular oil change and a patch on 1 tire. The wait was ridiculous. They provided me with a number I case I had questions but fail to reply wh I got a regular oil change and a patch on 1 tire. The wait was ridiculous. They provided me with a number I case I had questions but fail to reply when I texted the number. Also I was given zero updates on my service until I actually went to look for my car. It was terrible. I booked the appointment early hoping I could enjoy my morning. More