Brandon Honda - Service Center

Service I have owned my new Honda Pilot for just a little over a year now. I have enjoyed the customer service I receive at Brandon Honda and have not met a I have owned my new Honda Pilot for just a little over a year now. I have enjoyed the customer service I receive at Brandon Honda and have not met a Sales person or a Service person who did not take care of my vehicle. They have always been friendly and up front with what needs to be done. I purchased my vehicle from this dealership and had a very good experience with my salesman (Mohomad Essa) and I have continued to have a good experience with their service department. More

EXCELLENT SERVICE PERSON WAS ON TIME W/ SERVICE WORK. NICE THAT IT COST LESS THAN THE ORIGINAL ESTIMATE.WOULD HAVE LIKED IT IF THE TIRE (MFG() WARRANTY COULD HAVE BEEN DEALT WAS ON TIME W/ SERVICE WORK. NICE THAT IT COST LESS THAN THE ORIGINAL ESTIMATE.WOULD HAVE LIKED IT IF THE TIRE (MFG() WARRANTY COULD HAVE BEEN DEALT WITH, INSTEAD OF HAVING TO GO TO A MICHELLEN DEALER B BUT IT WORKED OUT. More

Service Call This was my second service visit for my 2010 Acura MDX. I was lucky to get Bob Hovorka as my service advisor for the first visit and asked for him on This was my second service visit for my 2010 Acura MDX. I was lucky to get Bob Hovorka as my service advisor for the first visit and asked for him on my second visit. He makes each visit very pleasant. He is professional, well spoken and puts you at ease. It is like having a good friend taking care of you. I have some further routine maintenance to get done and he will get my call. Thanks Bob! More

Car repairs to air conditioner Received excellent service when I needed some repairs to my air conditioner. The service rep Veron was very knowledgeable and very responsive. Advis Received excellent service when I needed some repairs to my air conditioner. The service rep Veron was very knowledgeable and very responsive. Advised me of repairs needed and approximate time it would take. More

Customer Service My visit was an average visit. The reason I say that is with my previous car and experience with 2 other dealerships there is definitely a differenc My visit was an average visit. The reason I say that is with my previous car and experience with 2 other dealerships there is definitely a difference in the overall friendliness through out the building. The other employees moving around the waiting area, which are many, don't acknowledge anyone. As far as the service person Richard he was nice. Only had oil change so didn't need much interaction. Also felt the waiting area is very uncomfortable, dirty and loud. I would suggest that Brandon Honda spend sometime on making their current customers feel comfortable when waiting for service. More

Service at Brandon Honda (Stephanie Zito) I have my Ridgeline and Acura MDX services at Brandon Honda. I consider the service department to be exceptional, starting with your service adviser, I have my Ridgeline and Acura MDX services at Brandon Honda. I consider the service department to be exceptional, starting with your service adviser, Stephanie Zito. She is personable, knowledgeable, and willing to go the extra mile for her customers. I had an issue with some Continental tires that were out of warrantee and she went above and beyond what I could have expected and negotiated a resolution with Continental that was beyond my expectations. She is exceptional at what she does, she is my go to person for service at Brandon Honda More

Richard was proffessional Great customer service. Richard was my point of contact at the service department and he gave me a good deal. I will service my car here again Great customer service. Richard was my point of contact at the service department and he gave me a good deal. I will service my car here again More

Staff Great staff very friendly and pro active... I do have plains for purchasing two more cars from them in the near future... Special Thanks to Jonathan S Great staff very friendly and pro active... I do have plains for purchasing two more cars from them in the near future... Special Thanks to Jonathan Santos, the man who turns the wrenches... Alex Hernandez in sales too... Food court food could use an upgrade though... More

Used car purchase -- needed service on 1st day I purchased a used 2006 Honda CR-V, drove it home. The next day I had a lot of trouble right off the bat with the engine light coming on, but after c I purchased a used 2006 Honda CR-V, drove it home. The next day I had a lot of trouble right off the bat with the engine light coming on, but after calling and talking to a few different people, I am happy with the repair -- at no cost to me. It took a week to get the right part and finally get my car back, but I was given a free rental and am pleased with the final outcome. My service person, Roger Cabrera is not listed below. More

Truly Routine Service A month ago, May, 2017, I took my 2016 Pilot in for it's routine ten thousand mile inspection and adjustments, if needed. Alison Westrate, the Assist A month ago, May, 2017, I took my 2016 Pilot in for it's routine ten thousand mile inspection and adjustments, if needed. Alison Westrate, the Assistant Service Manager handled may inspection and informed me of what would routinely be done and what I may possibly need after further inspection. Well, after about 45 mins. Ms. Westrate came to the waiting room to inform me that all was great with my Pilot, they changed my oil, capped off my fluids, informed me of some areas they my want to check further at my next, routinely scheduled, appointment, washed the car and my wife and I were on our way home. Brandon Honda's definition of "routine" is other dealerships going the extra mile but that's what Brandon Honda does ALL the time, go the extra mile for their customers, so for them...it's routine and I thank them and will continue to buy the Honda product from them and recommend Brandon Honda to EVERYONE! More