Brandon Ford - Service Center

Tire & rim Warranty When JC Clemmons sold this to my daughter I didn't know what it is for, Now I'll never know because when we went to file a claim with Shawn in service When JC Clemmons sold this to my daughter I didn't know what it is for, Now I'll never know because when we went to file a claim with Shawn in service they said it wasn't covered. Seems to me like over the last 2 years Wayne & his crew has become arrogant & greedy...... Allegally. Just one person lookin inside the box More

did work without asking me I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointme I had my oil changed somewhere else, that garage stated that I had something leaking and should be covered under my Ford warranty. Scheduled appointment, sat in the waiting room for 4 hours, asked when my car would be done. I assumed the work was being done They said they needed another part and I have to reschedule another day Then I see they did and charged for an oil change. The oil was less than a week old Listening skills?? More

This was only my 2nd oil change but both times Tyler took care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymor care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymore. He truly cares that he gets the job done right. Thank you Tyler! More

Very poor customer service I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the I had an appointment to check out the auto seat function that moves the drivers seat back when you shut the car off. I also wanted them to check the auto start stop when you pull up to a red light or stop sign. I told the rep I just had to change the battery. Without even looking at the car I was told it would be at least FOUR hours before they could determine what was wrong. Not, I’m sorry we are a little overwhelmed today, I apologize about the wait. I had taken the afternoon off from work, made the appointment and this guy is telling me at least 4 hours without even looking at the car! So I left. 15 minutes of me playing with the settings function and it’s fixed! It would have taken them 3 minutes! Bottom line I will look for a new service center......no follow up just wait the four hours or leave, I left More

Great dealership, great service dept Great service dept, great performance knowledge. Always a pleasure to deal with the dealership for sales, parts, service. Quick service, love the shut Great service dept, great performance knowledge. Always a pleasure to deal with the dealership for sales, parts, service. Quick service, love the shuttle service. Loyal customer for years. More

Terrible Took my vehicle here for recall, when I left my vehicle,it had more problems with it than it did when I first dropped it off. I made a following appoi Took my vehicle here for recall, when I left my vehicle,it had more problems with it than it did when I first dropped it off. I made a following appointment to have the problem fixed and ultimately they could not locate my vehicle,or my paperwork. I eventually Ieft with the problem still with my car after waiting 4 hours. More

Very fast and helpful Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my t Robert Bauman Helped me out with the 2016 F150 I just bought last week. I was having issues with the backup sensors not working. He helped me get my truck in at my convenience and even offered to put me in a loaner if needed. Found the issue with a harness and took care of it. He is also helping me with all the questions I have. Great and speedy service. More